We have upgraded to Word 2003. We have 10 to 12 global templates in
C:\Program Files\Microsoft Office\OFFICE11\STARTUP. Occasionally a user will
call saying they don't have a menu choice that they had before, etc. When I
look under Tools, Templates and Add-Ins, there will be a template that does
not have the checkmark by it. This has happened for more than one user, and
more than one startup template. I am sure the users are not going in there
and unchecking them. Does anyone know what would make a template not be
checked in the Templates and Add-Ins list when you open Word if they are
saved in the above location?

TIA MarieJ

I don't have an answer for you, but I could suggest that instead of putting
them in the Office Startup folder, you put them in the Word Startup folder
instead. One good reason for this is that when you check the option to
"Trust all installed templates and add-ins" (on the Trusted Sources of Tools
| Macro | Security), macros in Word's user and workgroup template folders
and the Word Startup folder are trusted, but this trust does not extend to
templates in the Office Startup folder. It's possible that this alone could
account for these templates' being disabled.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"MarieJ" wrote in message
news
We have upgraded to Word 2003. We have 10 to 12 global templates in
C:\Program Files\Microsoft Office\OFFICE11\STARTUP. Occasionally a user
will
call saying they don't have a menu choice that they had before, etc. When
I
look under Tools, Templates and Add-Ins, there will be a template that
does
not have the checkmark by it. This has happened for more than one user,
and
more than one startup template. I am sure the users are not going in
there
and unchecking them. Does anyone know what would make a template not be
checked in the Templates and Add-Ins list when you open Word if they are
saved in the above location?

TIA MarieJ

And Word's startup folder is typically c:\documents and
settings\%username%\application data\microsoft\word\startup?

If so, I hate the roaming profiles have to carry all that around, but if
that's going to resolve the problem, I'm good with it.

Thanks! MarieJ


"Suzanne S. Barnhill" wrote:

I don't have an answer for you, but I could suggest that instead of putting
them in the Office Startup folder, you put them in the Word Startup folder
instead. One good reason for this is that when you check the option to
"Trust all installed templates and add-ins" (on the Trusted Sources of Tools
| Macro | Security), macros in Word's user and workgroup template folders
and the Word Startup folder are trusted, but this trust does not extend to
templates in the Office Startup folder. It's possible that this alone could
account for these templates' being disabled.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"MarieJ" wrote in message
news
We have upgraded to Word 2003. We have 10 to 12 global templates in
C:\Program Files\Microsoft Office\OFFICE11\STARTUP. Occasionally a user
will
call saying they don't have a menu choice that they had before, etc. When
I
look under Tools, Templates and Add-Ins, there will be a template that
does
not have the checkmark by it. This has happened for more than one user,
and
more than one startup template. I am sure the users are not going in
there
and unchecking them. Does anyone know what would make a template not be
checked in the Templates and Add-Ins list when you open Word if they are
saved in the above location?

TIA MarieJ

That sounds right; the path is shown on the File Locations tab of Tools |
Options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"MarieJ" wrote in message
news
And Word's startup folder is typically c:\documents and
settings\%username%\application data\microsoft\word\startup?

If so, I hate the roaming profiles have to carry all that around, but if
that's going to resolve the problem, I'm good with it.

Thanks! MarieJ


"Suzanne S. Barnhill" wrote:

I don't have an answer for you, but I could suggest that instead of
putting
them in the Office Startup folder, you put them in the Word Startup
folder
instead. One good reason for this is that when you check the option to
"Trust all installed templates and add-ins" (on the Trusted Sources of
Tools
| Macro | Security), macros in Word's user and workgroup template
folders
and the Word Startup folder are trusted, but this trust does not extend
to
templates in the Office Startup folder. It's possible that this alone
could
account for these templates' being disabled.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"MarieJ" wrote in message
news
We have upgraded to Word 2003. We have 10 to 12 global templates in
C:\Program Files\Microsoft Office\OFFICE11\STARTUP. Occasionally a
user
will
call saying they don't have a menu choice that they had before, etc.
When
I
look under Tools, Templates and Add-Ins, there will be a template that
does
not have the checkmark by it. This has happened for more than one
user,
and
more than one startup template. I am sure the users are not going in
there
and unchecking them. Does anyone know what would make a template not
be
checked in the Templates and Add-Ins list when you open Word if they
are
saved in the above location?

TIA MarieJ

You could make networked users all point to the same Word startup folder -
Tools options file locations startup, but then the problem may return,
as I suspect it concerns orphaned temporary files caused by a Word crash by
one or more of your users. - See
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


MarieJ wrote:
And Word's startup folder is typically c:\documents and
settings\%username%\application data\microsoft\word\startup?

If so, I hate the roaming profiles have to carry all that around, but
if that's going to resolve the problem, I'm good with it.

Thanks! MarieJ


"Suzanne S. Barnhill" wrote:

I don't have an answer for you, but I could suggest that instead of
putting them in the Office Startup folder, you put them in the Word
Startup folder instead. One good reason for this is that when you
check the option to "Trust all installed templates and add-ins" (on
the Trusted Sources of Tools
Macro | Security), macros in Word's user and workgroup template
folders
and the Word Startup folder are trusted, but this trust does not
extend to templates in the Office Startup folder. It's possible that
this alone could account for these templates' being disabled.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"MarieJ" wrote in message
news
We have upgraded to Word 2003. We have 10 to 12 global templates in
C:\Program Files\Microsoft Office\OFFICE11\STARTUP. Occasionally a
user will call saying they don't have a menu choice that they had
before, etc. When I look under Tools, Templates and Add-Ins, there
will be a template that does not have the checkmark by it. This
has happened for more than one user, and more than one startup
template. I am sure the users are not going in there and
unchecking them. Does anyone know what would make a template not
be checked in the Templates and Add-Ins list when you open Word if
they are saved in the above location?

TIA MarieJ

Thanks so much Graham - I'll try your batch file. (And thanks for the other
great tools you offer on your website!!)

MarieJ

"Graham Mayor" wrote:

You could make networked users all point to the same Word startup folder -
Tools options file locations startup, but then the problem may return,
as I suspect it concerns orphaned temporary files caused by a Word crash by
one or more of your users. - See
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


MarieJ wrote:
And Word's startup folder is typically c:\documents and
settings\%username%\application data\microsoft\word\startup?

If so, I hate the roaming profiles have to carry all that around, but
if that's going to resolve the problem, I'm good with it.

Thanks! MarieJ


"Suzanne S. Barnhill" wrote:

I don't have an answer for you, but I could suggest that instead of
putting them in the Office Startup folder, you put them in the Word
Startup folder instead. One good reason for this is that when you
check the option to "Trust all installed templates and add-ins" (on
the Trusted Sources of Tools
Macro | Security), macros in Word's user and workgroup template
folders
and the Word Startup folder are trusted, but this trust does not
extend to templates in the Office Startup folder. It's possible that
this alone could account for these templates' being disabled.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"MarieJ" wrote in message
news We have upgraded to Word 2003. We have 10 to 12 global templates in
C:\Program Files\Microsoft Office\OFFICE11\STARTUP. Occasionally a
user will call saying they don't have a menu choice that they had
before, etc. When I look under Tools, Templates and Add-Ins, there
will be a template that does not have the checkmark by it. This
has happened for more than one user, and more than one startup
template. I am sure the users are not going in there and
unchecking them. Does anyone know what would make a template not
be checked in the Templates and Add-Ins list when you open Word if
they are saved in the above location?

TIA MarieJ