[Jim Kempf]

"Mary jane" wrote in message
...
It is amazing how many posts relate to this reversed curly quote issue.
Straight quotes are an answer yes, but why can't you use curly quotes
and
have them come out correctly? No one seems to be able to solve this
riddle,[color=darkred][i]

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Here, here. I never found a response to the real problem either, which is that the quotes come out in a distinct format, like „“ instead of “”. Yes, we all get what smart quotes are. But that's not the issue here. Rather, in my document, it was due to a language setting. Overall, the document was set for English or English (US), but then I stumbled on this...
... highlight a paragraph, then hit [Shift]-[F1].
... this opens a 'Reveal Formatting' pane at right.
... in my case, the pane showed Font - Language as 'German', which makes sense, since I'm in a document from a German colleague.
... Click on Language, and change to English.

I am sure that's not the only language that will give the same quotes issue. Also, this unsurprisingly affected my spell checker.

Good luck! Jim.