If you open normal.dot directly and make the changes there
http://word.mvps.org/FAQs/General/SaveViewAndZoom.htm
it should remain, however failure to retain toolbar preferences can be a
result of a corrupt registry key
http://www.gmayor.com/my_toolbars_are_missing.htm and failure to accept
normal.dot changes can be the result of a poorly written add-in. Early
versions of Acrobat 7 being particularly problematical - see the last
section of http://www.gmayor.com/lose_that_adob...at_toolbar.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Sharon wrote:
I am so frustrated with this silly issue. Every time I launch Word,
the default toolbar that comes up is the e-mail tool bar. So I have
to go into Toolbars and click the three that I want (you have to go
in and click three times to do this because you can't multiple
select) and then I have to go in one more time to indicate that I
want the top two toolbars to be on two rows and not one! Is there
ANYWAY to set this as my default!!!!!