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F6Hawk
 
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Default Printer Properties error

When I try to open printer properties from the print dialog, I get the
following error: Function address 0x4f4c49f9 caused a protection fault.
(exception code 0xc0000005) Some or all property page(s) may not be
displayed.

The printer is shared from another computer on our domain, and I have admin
rights on both. From the printer & faxes window, I can see printer
properties just fine, it seems only to be thru Office products the problem is
caused (Excel has the same issue with a different error number).

Thank you in advance for any ideas.

F6Hawk
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Cindy M -WordMVP-
 
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Hi ?B?RjZIYXdr?=,

My guess would be a problem with the printer driver, but it would probably be
best to discuss this with experts in the word.printing.fonts newsgroup.

When I try to open printer properties from the print dialog, I get the
following error: Function address 0x4f4c49f9 caused a protection fault.
(exception code 0xc0000005) Some or all property page(s) may not be
displayed.

The printer is shared from another computer on our domain, and I have admin
rights on both. From the printer & faxes window, I can see printer
properties just fine, it seems only to be thru Office products the problem is
caused (Excel has the same issue with a different error number).


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

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Rado Kac via OfficeKB.com
 
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I`ve got the same message. I can`t open properties of the printer


IT Specialist
PPO

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Radokac Radokac is offline
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remove all printers(you`re logged as user)
login as admin
open printers folder
remove all printers
next right click--server properties--drivers
at this moment you have to remove all printer drivers( if you cant remove any drivers, just reboot machine and come back to step 5, beacuse the file(driver) could be in use, and after reboot try again)
open folder c:\winnt\system32\spool\drivers\w32x86
remove all from c:\winnt\system32\spool\drivers\w32x86 (if you cannot remove any files, reboot machine)
reboot
login as admin
install local printer
at the printer properties in the security tab , remove all, and add users with option print( do not touch option owner creator, beacuse he can manage his documents)
if the printer will be shared, add domain users with option print, or add security group wchich were created as security group with permissions to those printer
login as user
add printer
test
enjoy
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