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#1
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Fix for Word 2002 crash on using "insert address"?
My MS Word 2002 recently began crashing (error message: "Microsoft Word has
encountered a problem and needs to close. We are sorry for the inconvenience") whenever I tried to use the insert address icon. I have tried running Detect & Repair, uninstalling and re-installing Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus disabled), but the problem persists. Any suggestions for a fix would be greatly appreciated, as this is one of the Word features I use constantly. |
#2
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See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers the issues that normally cause problems and also with Word closed, check for orphan files - http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: My MS Word 2002 recently began crashing (error message: "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience") whenever I tried to use the insert address icon. I have tried running Detect & Repair, uninstalling and re-installing Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus disabled), but the problem persists. Any suggestions for a fix would be greatly appreciated, as this is one of the Word features I use constantly. |
#3
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I have tried your suggested fixes, but none work. Any further thoughts would
be appreciated. "Graham Mayor" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers the issues that normally cause problems and also with Word closed, check for orphan files - http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: My MS Word 2002 recently began crashing (error message: "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience") whenever I tried to use the insert address icon. I have tried running Detect & Repair, uninstalling and re-installing Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus disabled), but the problem persists. Any suggestions for a fix would be greatly appreciated, as this is one of the Word features I use constantly. |
#4
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Short of rolling back the system to a time when you know it worked, I cannot
think of anything else. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: I have tried your suggested fixes, but none work. Any further thoughts would be appreciated. "Graham Mayor" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers the issues that normally cause problems and also with Word closed, check for orphan files - http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: My MS Word 2002 recently began crashing (error message: "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience") whenever I tried to use the insert address icon. I have tried running Detect & Repair, uninstalling and re-installing Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus disabled), but the problem persists. Any suggestions for a fix would be greatly appreciated, as this is one of the Word features I use constantly. |
#5
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The problem appears to be timeless. I have rolled back to two dates when I
recalled the feature being functional, and it is still unresolved. I am able to use the Outlook address book in other applications (Stamps.com) without problems, so it does not appear to be MAPI-related, but rather specific to Word. "Graham Mayor" wrote: Short of rolling back the system to a time when you know it worked, I cannot think of anything else. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: I have tried your suggested fixes, but none work. Any further thoughts would be appreciated. "Graham Mayor" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers the issues that normally cause problems and also with Word closed, check for orphan files - http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: My MS Word 2002 recently began crashing (error message: "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience") whenever I tried to use the insert address icon. I have tried running Detect & Repair, uninstalling and re-installing Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus disabled), but the problem persists. Any suggestions for a fix would be greatly appreciated, as this is one of the Word features I use constantly. |
#6
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Is there anyone else out there with some thoughts on this porblem?
"Jose Ofvalue" wrote: The problem appears to be timeless. I have rolled back to two dates when I recalled the feature being functional, and it is still unresolved. I am able to use the Outlook address book in other applications (Stamps.com) without problems, so it does not appear to be MAPI-related, but rather specific to Word. "Graham Mayor" wrote: Short of rolling back the system to a time when you know it worked, I cannot think of anything else. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: I have tried your suggested fixes, but none work. Any further thoughts would be appreciated. "Graham Mayor" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers the issues that normally cause problems and also with Word closed, check for orphan files - http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Jose Ofvalue wrote: My MS Word 2002 recently began crashing (error message: "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience") whenever I tried to use the insert address icon. I have tried running Detect & Repair, uninstalling and re-installing Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus disabled), but the problem persists. Any suggestions for a fix would be greatly appreciated, as this is one of the Word features I use constantly. |
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