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#1
Posted to microsoft.public.word.newusers
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hangs
Hi,
I wasn't to sure where to post this. I have a user with XP Home using Office XP Pro. The problem is that after I've opened up Word I'll click on the look in box to save the document and I just hang. This is consistant every single time I go to save a doc or try to traverse to another folder and it hangs there. I've renamed the Normal.dot file, I've uninstalled and reinstalled Office, I've got all the updates for Windows and Office, I've done a repair as well. This computer is not networked so I'm not trying to go anywhere other than the C:\ drive. I've got AV and I ran Spysweeper so I think I'm ok there. Thanks for your time, Craig |
#2
Posted to microsoft.public.word.newusers
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hangs
Most common reason is that you have a dead mapped drive set up. Open Windows
Explorer and remove any redundant or inaccessible mapped drives. -- Terry Farrell - Word MVP http://word.mvps.org/ wrote in message ... : Hi, : I wasn't to sure where to post this. I have a user with XP Home using : Office XP Pro. The problem is : that after I've opened up Word I'll click on the look in box to save the : document and I just hang. This is : consistant every single time I go to save a doc or try to traverse to : another folder and it hangs there. : I've renamed the Normal.dot file, I've uninstalled and reinstalled Office, : I've got all the updates for Windows : and Office, I've done a repair as well. This computer is not networked so : I'm not trying to go anywhere other : than the C:\ drive. I've got AV and I ran Spysweeper so I think I'm ok : there. : : Thanks for your time, : Craig : : |
#3
Posted to microsoft.public.word.newusers
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hangs
Hmmmm, thanks TF, it's not a networked computer so the w/s has never had any
mapped drives. "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... Most common reason is that you have a dead mapped drive set up. Open Windows Explorer and remove any redundant or inaccessible mapped drives. -- Terry Farrell - Word MVP http://word.mvps.org/ wrote in message ... : Hi, : I wasn't to sure where to post this. I have a user with XP Home using : Office XP Pro. The problem is : that after I've opened up Word I'll click on the look in box to save the : document and I just hang. This is : consistant every single time I go to save a doc or try to traverse to : another folder and it hangs there. : I've renamed the Normal.dot file, I've uninstalled and reinstalled Office, : I've got all the updates for Windows : and Office, I've done a repair as well. This computer is not networked so : I'm not trying to go anywhere other : than the C:\ drive. I've got AV and I ran Spysweeper so I think I'm ok : there. : : Thanks for your time, : Craig : : |
#4
Posted to microsoft.public.word.newusers
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hangs
In which case look for some other non-active folder or FPT link in Explorer.
I've not known any other cause than a dead or unobtainable link. Terry wrote in message ... : Hmmmm, thanks TF, it's not a networked computer so the w/s has never had any : mapped drives. : : : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : Most common reason is that you have a dead mapped drive set up. Open : Windows : Explorer and remove any redundant or inaccessible mapped drives. : : -- : Terry Farrell - Word MVP : http://word.mvps.org/ : : wrote in message : ... : : Hi, : : I wasn't to sure where to post this. I have a user with XP Home using : : Office XP Pro. The problem is : : that after I've opened up Word I'll click on the look in box to save the : : document and I just hang. This is : : consistant every single time I go to save a doc or try to traverse to : : another folder and it hangs there. : : I've renamed the Normal.dot file, I've uninstalled and reinstalled : Office, : : I've got all the updates for Windows : : and Office, I've done a repair as well. This computer is not networked : so : : I'm not trying to go anywhere other : : than the C:\ drive. I've got AV and I ran Spysweeper so I think I'm ok : : there. : : : : Thanks for your time, : : Craig : : : : : : : : |
#5
Posted to microsoft.public.word.newusers
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hangs
How about an overly full and/or badly fragmented hard drive?
-- Regards |:) Bob Jones [MVP] Office:Mac "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... In which case look for some other non-active folder or FPT link in Explorer. I've not known any other cause than a dead or unobtainable link. Terry wrote in message ... : Hmmmm, thanks TF, it's not a networked computer so the w/s has never had any : mapped drives. : : : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : Most common reason is that you have a dead mapped drive set up. Open : Windows : Explorer and remove any redundant or inaccessible mapped drives. : : -- : Terry Farrell - Word MVP : http://word.mvps.org/ : : wrote in message : ... : : Hi, : : I wasn't to sure where to post this. I have a user with XP Home using : : Office XP Pro. The problem is : : that after I've opened up Word I'll click on the look in box to save the : : document and I just hang. This is : : consistant every single time I go to save a doc or try to traverse to : : another folder and it hangs there. : : I've renamed the Normal.dot file, I've uninstalled and reinstalled : Office, : : I've got all the updates for Windows : : and Office, I've done a repair as well. This computer is not networked : so : : I'm not trying to go anywhere other : : than the C:\ drive. I've got AV and I ran Spysweeper so I think I'm ok : : there. : : : : Thanks for your time, : : Craig : : : : : : : : |
#6
Posted to microsoft.public.word.newusers
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hangs
wrote in message ... Hi, I wasn't to sure where to post this. I have a user with XP Home using Office XP Pro. The problem is that after I've opened up Word I'll click on the look in box to save the document and I just hang. This is consistant every single time I go to save a doc or try to traverse to another folder and it hangs there. I've renamed the Normal.dot file, I've uninstalled and reinstalled Office, I've got all the updates for Windows and Office, I've done a repair as well. This computer is not networked so I'm not trying to go anywhere other than the C:\ drive. I've got AV and I ran Spysweeper so I think I'm ok there. Thanks for your time, Craig This is probably as good a place as any other for your post right nowg. It sounds like you have a Word or Office macro virus or something similar. What AV are you using, and what version? When did you last update your AV? If it's been more than a week, DO IT NOW! If your AV program doesn't have some sort of Office or Word protection scheme, it won't protect you from the types of problems I suspect you may have. What exactly do you mean by "hangs"? What do you do to recover when it hangs? Are there any other problems on the computer? Spysweeper is OK, but it's not really enough. Although they don't do a lot to protect Microsoft programs specifically, they are still important and still might be able to find a problem for you. Adaware from www.Lavasoft.com is good; Spybot Search and Destroy from http://www.spybot.info/ is another good one, and there are many others too. Unfortunately, no single spyware/malware program finds everything so it can take three or more to get even decent coverage. If/when you download those, IMEDIATELY UPDATE them to their latest updates. I use the above, plus WinPatrol and they seem to do a decent job but I also have an arsenal of others just in case I have a problem those can't seem to solve. Never run a scan without first checking to see if there are updates available: They can be a complete waste of time if you don't check for updates first. Also, are you using a firewall? If not, you could look into the free version of Zone Alarm at zonealarm.com; it's pretty good and better than the Windows XP firewall. Post back and we'll see if the added info uncovers anything else. Also, include the EXACT wording of any error messages you get (if you get any); they can be very very useful! HTH, Pop |
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