[Vivian[_2_]]

In our agency we send victim letters. I have set them up: Envelope, letter -
in one document. This has worked for years with no issues (we began with
Word 95). We have recently upgraded to Office 2007; the letters are Word
2007 documents and the database is an in-house system. The addresses for the
envelope and return address in the letter as well as other data is pulled
into the letter in Word. We then review and print the letters. The letter
displays perfectly in Word and print preview also displays it perfectly,
however when it prints it prints a blank envelope first then the addressed
envelope followed by the letter. There is no page or section break at the
beginning of the envelope and non at the end of the letter.

Any assistance would be greatly appreciated.
Vivian

[Doug Robbins - Word MVP]

If you save the letters in Word 97-2003 format, or start with a letter in
that format, rather than docx, does the problem go away?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
In our agency we send victim letters. I have set them up: Envelope,
letter - in one document. This has worked for years with no issues (we
began with Word 95). We have recently upgraded to Office 2007; the letters
are Word 2007 documents and the database is an in-house system. The
addresses for the envelope and return address in the letter as well as
other data is pulled into the letter in Word. We then review and print the
letters. The letter displays perfectly in Word and print preview also
displays it perfectly, however when it prints it prints a blank envelope
first then the addressed envelope followed by the letter. There is no page
or section break at the beginning of the envelope and non at the end of
the letter.

Any assistance would be greatly appreciated.
Vivian

[Vivian[_2_]]

Our previous letters were in .dot format. We had Word 2000 and 2003
throughout the office and no issues with the envelopes. The current letters
are stored in .dotx format. Our in-house database has now been programmed to
pull from the 2007 folder. I did open one letter and save as Word 97-2003
format in the 2007 folder and then I removed the dotx version of the letter
from the 2007 folder. We still had two envelopes print: one blank and the
other with the address. The printers are not set for burst pages between
jobs.



"Doug Robbins - Word MVP" wrote in message
...
If you save the letters in Word 97-2003 format, or start with a letter in
that format, rather than docx, does the problem go away?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
In our agency we send victim letters. I have set them up: Envelope,
letter - in one document. This has worked for years with no issues (we
began with Word 95). We have recently upgraded to Office 2007; the
letters are Word 2007 documents and the database is an in-house system.
The addresses for the envelope and return address in the letter as well
as other data is pulled into the letter in Word. We then review and print
the letters. The letter displays perfectly in Word and print preview also
displays it perfectly, however when it prints it prints a blank envelope
first then the addressed envelope followed by the letter. There is no
page or section break at the beginning of the envelope and non at the end
of the letter.

Any assistance would be greatly appreciated.
Vivian

[Doug Robbins - Word MVP]

Have you tried creating the letters under 2007 from the original .dot format
templates? I do not believe that there is anything that has changed in Word
2007 that would be causing this to happen other than something that may have
been done when you changed to dotx format.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
Our previous letters were in .dot format. We had Word 2000 and 2003
throughout the office and no issues with the envelopes. The current
letters are stored in .dotx format. Our in-house database has now been
programmed to pull from the 2007 folder. I did open one letter and save as
Word 97-2003 format in the 2007 folder and then I removed the dotx version
of the letter from the 2007 folder. We still had two envelopes print: one
blank and the other with the address. The printers are not set for burst
pages between jobs.



"Doug Robbins - Word MVP" wrote in message
...
If you save the letters in Word 97-2003 format, or start with a letter in
that format, rather than docx, does the problem go away?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
In our agency we send victim letters. I have set them up: Envelope,
letter - in one document. This has worked for years with no issues (we
began with Word 95). We have recently upgraded to Office 2007; the
letters are Word 2007 documents and the database is an in-house system.
The addresses for the envelope and return address in the letter as well
as other data is pulled into the letter in Word. We then review and
print the letters. The letter displays perfectly in Word and print
preview also displays it perfectly, however when it prints it prints a
blank envelope first then the addressed envelope followed by the letter.
There is no page or section break at the beginning of the envelope and
non at the end of the letter.

Any assistance would be greatly appreciated.
Vivian

[Vivian[_2_]]

Originally when we began the upgrade, I created a new 2007 folder. I opened
all 1987 dot templates in Word 2007 then did a save as Word Template (dotx).
All the templates converted and are in use. It is only the letters that
produce a blank page - in this instance an envelope.

"Doug Robbins - Word MVP" wrote in message
...
Have you tried creating the letters under 2007 from the original .dot
format templates? I do not believe that there is anything that has
changed in Word 2007 that would be causing this to happen other than
something that may have been done when you changed to dotx format.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
Our previous letters were in .dot format. We had Word 2000 and 2003
throughout the office and no issues with the envelopes. The current
letters are stored in .dotx format. Our in-house database has now been
programmed to pull from the 2007 folder. I did open one letter and save
as Word 97-2003 format in the 2007 folder and then I removed the dotx
version of the letter from the 2007 folder. We still had two envelopes
print: one blank and the other with the address. The printers are not set
for burst pages between jobs.



"Doug Robbins - Word MVP" wrote in message
...
If you save the letters in Word 97-2003 format, or start with a letter
in that format, rather than docx, does the problem go away?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
In our agency we send victim letters. I have set them up: Envelope,
letter - in one document. This has worked for years with no issues (we
began with Word 95). We have recently upgraded to Office 2007; the
letters are Word 2007 documents and the database is an in-house system.
The addresses for the envelope and return address in the letter as well
as other data is pulled into the letter in Word. We then review and
print the letters. The letter displays perfectly in Word and print
preview also displays it perfectly, however when it prints it prints a
blank envelope first then the addressed envelope followed by the
letter. There is no page or section break at the beginning of the
envelope and non at the end of the letter.

Any assistance would be greatly appreciated.
Vivian

[Doug Robbins - Word MVP]

And, my suggestion is that you go back and use the letter/envelope template
in its original .dot format. Converting .dot templates to .dotx is
completely unnecessary as .dot templates work just as well, and in your
case, maybe even better.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
Originally when we began the upgrade, I created a new 2007 folder. I
opened all 1987 dot templates in Word 2007 then did a save as Word
Template (dotx). All the templates converted and are in use. It is only
the letters that produce a blank page - in this instance an envelope.

"Doug Robbins - Word MVP" wrote in message
...
Have you tried creating the letters under 2007 from the original .dot
format templates? I do not believe that there is anything that has
changed in Word 2007 that would be causing this to happen other than
something that may have been done when you changed to dotx format.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
Our previous letters were in .dot format. We had Word 2000 and 2003
throughout the office and no issues with the envelopes. The current
letters are stored in .dotx format. Our in-house database has now been
programmed to pull from the 2007 folder. I did open one letter and save
as Word 97-2003 format in the 2007 folder and then I removed the dotx
version of the letter from the 2007 folder. We still had two envelopes
print: one blank and the other with the address. The printers are not
set for burst pages between jobs.



"Doug Robbins - Word MVP" wrote in message
...
If you save the letters in Word 97-2003 format, or start with a letter
in that format, rather than docx, does the problem go away?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Vivian" wrote in message
...
In our agency we send victim letters. I have set them up: Envelope,
letter - in one document. This has worked for years with no issues (we
began with Word 95). We have recently upgraded to Office 2007; the
letters are Word 2007 documents and the database is an in-house
system. The addresses for the envelope and return address in the
letter as well as other data is pulled into the letter in Word. We
then review and print the letters. The letter displays perfectly in
Word and print preview also displays it perfectly, however when it
prints it prints a blank envelope first then the addressed envelope
followed by the letter. There is no page or section break at the
beginning of the envelope and non at the end of the letter.

Any assistance would be greatly appreciated.
Vivian