Hi,

I'm trying to update my Office 2003 software with the SP2 update that
was recently released, but I keep having a problem. It downloads the
update, but when it tried to apply the update it encounters a problem
and closes. I've tried every suggestion that the web site shows to
correct the problem, but nothing works. Any ideas or suggestions?

--

Roy Smith
http://webpages.charter.net/jeffgordonfan327

I use Firefox as my Web browser because I want a browser that
complies with Web standards. See http://www.mozilla.org/.

I had the same problem trying to update my word 2003
and FrontPage 2003 with SP2. (All my other MS Office
apps are 2000 versions.) I downloaded the 50 MB
update to hard drive from the Office page and launched
its installer. After some 10 minutes, it stopped. Tried this
twice and it just wouldn't run.

I visited Microsoft Update and allowed it to search my
system for potential updates. It indicated that I needed
to update to Office SP2. I allowed it to run from the MS
update page. It downloaded the files and launched the
installer. It took about 30 minutes all total, but the update
concluded successfully.

Oh, I turned off Symantec Internet Security 2005 antivirus
facility during the upgrade process.


"Roy Smith" wrote in message
...
Hi,

I'm trying to update my Office 2003 software with the SP2 update
that
was recently released, but I keep having a problem. It downloads
the
update, but when it tried to apply the update it encounters a
problem
and closes. I've tried every suggestion that the web site shows to
correct the problem, but nothing works. Any ideas or suggestions?

--

Roy Smith
http://webpages.charter.net/jeffgordonfan327

I use Firefox as my Web browser because I want a browser that
complies with Web standards. See http://www.mozilla.org/.

Uncle Joe wrote:
I had the same problem trying to update my word 2003
and FrontPage 2003 with SP2. (All my other MS Office
apps are 2000 versions.) I downloaded the 50 MB
update to hard drive from the Office page and launched
its installer. After some 10 minutes, it stopped. Tried this
twice and it just wouldn't run.

I visited Microsoft Update and allowed it to search my
system for potential updates. It indicated that I needed
to update to Office SP2. I allowed it to run from the MS
update page. It downloaded the files and launched the
installer. It took about 30 minutes all total, but the update
concluded successfully.

Oh, I turned off Symantec Internet Security 2005 antivirus
facility during the upgrade process.


"Roy Smith" wrote in message
...

Hi,

I'm trying to update my Office 2003 software with the SP2 update
that
was recently released, but I keep having a problem. It downloads
the
update, but when it tried to apply the update it encounters a
problem
and closes. I've tried every suggestion that the web site shows to
correct the problem, but nothing works. Any ideas or suggestions?

I finally figured out what my problem was.... Had to uninstall the
Office Web Components to get the update to function correctly. Here's
the Ohotfix.exe log file:

Starting the log on 09/29/2005 at 16:18:21...
Loading the resource .dll...
Reading the settings...
The settings a
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff .msp
is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90E30409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9} Microsoft Office
Standard Edition 2003 Version 11.0.7969.0: Already has this patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Seeing if patch
C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OWC102003 SP2ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Seeing if patch C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OWC11SP2f f.msp
is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office
2003 Web Components Version 11.0.6362.0: Needs patch.
Applying the patches...
Applying patches to product {90A40409-6000-11D3-8CFE-0150048383C9}
Microsoft Office 2003 Web Components...
Applying patch
C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OWC11SP2f f.msp...
Command line:
PATCH="C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OW C11SP2ff.msp"
REBOOT=ReallySuppress
The update ended with status code: 1642.
Finished processing the update on 09/29/2005 at 16:18:22.
Encountered error 1642 while updating.
FindError result: failed
Error 1642 not ok to report to Setup Watson.

Now if I uninstall the office web components, Office Update says I don't
need any updates. Yet when I install it again using a freshly
downloaded file from Microsoft, it says that I need an update but it
fails to complete the update as before. So what's up????

--

Roy Smith
http://webpages.charter.net/jeffgordonfan327

I use Firefox as my Web browser because I want a browser that
complies with Web standards. See http://www.mozilla.org/.