[Grandma Jan]

My other computer crashed. I am trying to get Microsoft Office 2003. I put
in the product code it called for. It says it is wrong. It is the Microsoft
code I got when I purchased my laptop. What could be wrong? I have a
Microsoft Works Suite 99-should I install that one?

[Suzanne S. Barnhill]

Was Office 2003 a trial version or the full OEM version? Also, are you sure
the product code is for Office (it's on a yellow/orange sticker on the CD
case or printed on the Certificate of Authenticity for Office 2003) and not
for Windows (usually on a sticker on the CPU)?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Grandma Jan" Grandma wrote in message
...
My other computer crashed. I am trying to get Microsoft Office 2003. I
put
in the product code it called for. It says it is wrong. It is the
Microsoft
code I got when I purchased my laptop. What could be wrong? I have a
Microsoft Works Suite 99-should I install that one?

[Doug Robbins - Word MVP]

I am not sure if this is what is causing your problem, but if the software
came with the laptop, the licence to use it is probably only valid for its
use on that laptop.

But, see the Knowledge Base article ""Invalid product key" error message
when you start an Office 2003 program after you install Office Professional
Edition 2003" at:

http://support.microsoft.com/?kbid=836178


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Suzanne S. Barnhill" wrote in message
...
Was Office 2003 a trial version or the full OEM version? Also, are you
sure
the product code is for Office (it's on a yellow/orange sticker on the CD
case or printed on the Certificate of Authenticity for Office 2003) and
not
for Windows (usually on a sticker on the CPU)?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

"Grandma Jan" Grandma wrote in message
...
My other computer crashed. I am trying to get Microsoft Office 2003. I
put
in the product code it called for. It says it is wrong. It is the
Microsoft
code I got when I purchased my laptop. What could be wrong? I have a
Microsoft Works Suite 99-should I install that one?