| Home |
| Search |
| Today's Posts |
|
#1
|
|||
|
|||
Office Proffesional 2003 unable to open files.
I am having problems with opening saved files in both word and excel. When I
try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#2
|
|||
|
|||
|
Both problems are symptomatic of problems with the Norton Office Plug-in. If
you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#3
|
|||
|
|||
|
Thank you so verymuch Suzanne. I did just as you said and it worked!!! You
don'tknow how frustarting this has been for me, or maybe you do! THanks Again! "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#4
|
|||
|
|||
|
"davidsmum" wrote: I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#5
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
Hi , I am shobana, Having the same problem. Please let me know how to disable the plug in . I tryed to uninstall Norton AntiVirus but it says, "Norton Antivirus cannot be uninstalled". Thanks, shobana. "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#6
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
You don't have to uninstall NAV. Checking of Word/Office documents can
usually be deselected in the AV program by turning off its Office Plug-in from the NAV application's options. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Could not open word document wrote: Hi , I am shobana, Having the same problem. Please let me know how to disable the plug in . I tryed to uninstall Norton AntiVirus but it says, "Norton Antivirus cannot be uninstalled". Thanks, shobana. "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#7
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
Thanks Graham. Now the problem is solved. Thanks a lot.
Shobana. "Graham Mayor" wrote: You don't have to uninstall NAV. Checking of Word/Office documents can usually be deselected in the AV program by turning off its Office Plug-in from the NAV application's options. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Could not open word document wrote: Hi , I am shobana, Having the same problem. Please let me know how to disable the plug in . I tryed to uninstall Norton AntiVirus but it says, "Norton Antivirus cannot be uninstalled". Thanks, shobana. "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#8
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
"Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! how do i disable the norton ant virus plug in? which folder contains it please help its driving me crazy coz i cant open any of my files. thanks |
|
#9
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "aditi" wrote in message news  "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! how do i disable the norton ant virus plug in? which folder contains it please help its driving me crazy coz i cant open any of my files. thanks |
|
#10
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
i have the same problem. I have nav installed but donot use. can someone
please advise asap!!1 "Could not open word document" wrote: Hi , I am shobana, Having the same problem. Please let me know how to disable the plug in . I tryed to uninstall Norton AntiVirus but it says, "Norton Antivirus cannot be uninstalled". Thanks, shobana. "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#11
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
This isn't a Word issue. I would suggest contacting Norton and asking them
for support. (And I will warn you, it ain't gonna be easy to get someone there to help.) -- JoAnn Paules MVP Microsoft [Publisher] "inneedofhelp" wrote in message ... i have the same problem. I have nav installed but donot use. can someone please advise asap!!1 "Could not open word document" wrote: Hi , I am shobana, Having the same problem. Please let me know how to disable the plug in . I tryed to uninstall Norton AntiVirus but it says, "Norton Antivirus cannot be uninstalled". Thanks, shobana. "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
|
#12
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
|
Office Proffesional 2003 unable to open files.
1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "inneedofhelp" wrote in message ... i have the same problem. I have nav installed but donot use. can someone please advise asap!!1 "Could not open word document" wrote: Hi , I am shobana, Having the same problem. Please let me know how to disable the plug in . I tryed to uninstall Norton AntiVirus but it says, "Norton Antivirus cannot be uninstalled". Thanks, shobana. "Suzanne S. Barnhill" wrote: Both problems are symptomatic of problems with the Norton Office Plug-in. If you have Norton AntiVirus installed, disable the plug-in. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "davidsmum" wrote in message ... I am having problems with opening saved files in both word and excel. When I try to open a file it gives me the message "the file (name of file) is not available". When I exit word or excel i get the meassgae "the file normal already exists. Do you want to replace the existing file?" I also get the message "changes have been made that effect the global template. DO you want to save those changes?" I am at a loss as to what to do. If I go into my files through "My Computer, My DOcuments" the files are all there, with a file size listed e.g. 21kb. I just can't open them! If anyone has any suggestions I would be very grateful. THanks in advance! |
| Reply |
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Forum | |||
| Unable to type or open documents in Microsoft Word 2003 | Microsoft Word Help | |||
| Office 2003 generates an error when i try to import JPEG files fr. | Microsoft Word Help | |||
| Office 2000 Word Saved Document & Need to read in Office 2003 Word | Microsoft Word Help | |||
| How do I get Office 2000 Word to be able to open documents create. | Microsoft Word Help | |||
| MS Office 2003 Word Document Icons | Microsoft Word Help | |||
Linear Mode
