[Cindy M.]

Hi ?B?Z2FkZ2V0MjY4?=,

No. It did not work. I stil get the dialog message when holding down the
shift key.

Sigh the only other trouble-shooting steps I know that might narrow down what the problem could
be are starting Word in Safe Mode (hold down Ctrl when starting Word), and starting Windows in Safe
Mode. Does either of these make a difference?

No. There is no other winword.exe running. It is the only one.

OK, then apparently there's no application running in the background, or an "orphaned"
instance of Word.

In that case, if you hold down SHIFT when opening a document (this will suppress
"Auto" macros executing) does the problem go away?

I have a laptop hpdv9730us on vista home premium. I just installed
Microsoft Office Pro. 2007.I get the following error when opening word docs
only. I tried a reinstallation of word and Office 2007 and it did not work.

€ŀœThe command cannot be performed because a dialog box is open. Click "OK"
and then close open dialog boxes to continue. €ŀœ

I have tried everything in this microsoft Link( I pasted it here just in
case) and it did not help either. Is there anything else I can try?

Have you looked in the "Processes" of the Windows Task Manager to see if
there's another (invisible) instance of WinWord.Exe running?

Press Ctrl+Alt+Del, the choose "Task manager" to bring up the tool.


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup
and not by e-mail :-)

[gadget268]

Starting in safe mode worked for both by using the control button and not
using the control button when starting word. I do not know if this means
anything but he last file that was loading in safemode with a please wait
prompt and the bottom of the screen was driver (crc.disk.sys) before loading
to desktop safemode.

"Cindy M." wrote:

Hi ?B?Z2FkZ2V0MjY4?=,

No. It did not work. I stil get the dialog message when holding down the
shift key.

Sigh the only other trouble-shooting steps I know that might narrow down what the problem could
be are starting Word in Safe Mode (hold down Ctrl when starting Word), and starting Windows in Safe
Mode. Does either of these make a difference?

No. There is no other winword.exe running. It is the only one.

OK, then apparently there's no application running in the background, or an "orphaned"
instance of Word.

In that case, if you hold down SHIFT when opening a document (this will suppress
"Auto" macros executing) does the problem go away?

I have a laptop hpdv9730us on vista home premium. I just installed
Microsoft Office Pro. 2007.I get the following error when opening word docs
only. I tried a reinstallation of word and Office 2007 and it did not work.

€À¦Ã¢‚¬Å“The command cannot be performed because a dialog box is open. Click "OK"
and then close open dialog boxes to continue. €À¦Ã¢‚¬Å“

I have tried everything in this microsoft Link( I pasted it here just in
case) and it did not help either. Is there anything else I can try?

Have you looked in the "Processes" of the Windows Task Manager to see if
there's another (invisible) instance of WinWord.Exe running?

Press Ctrl+Alt+Del, the choose "Task manager" to bring up the tool.


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup
and not by e-mail :-)

[Cindy M.]

Sorry, I was away...

Starting in safe mode worked for both by using the control button and not
using the control button when starting word. I do not know if this means
anything but he last file that was loading in safemode with a please wait
prompt and the bottom of the screen was driver (crc.disk.sys) before loading
to desktop safemode.

OK then I think you need to take this to a Windows forum or newsgroup.
Apparently, something is loading into Windows that's interfering. Possibly
there's a tool that's using Word for something, this is generating a dialog
box that't not being dismissed. The Windows specialists can help you find out
what's loading and show you how to lock those things out, one-by-one, until you
track down the culprit.

Be sure to explain the problem and that starting Windows in Safe Mode "fixes"
the problem (for the duration of the session). And mention the version of
Windows you're using as well as if you are logged in as an administrator (or
whether you can log in as an administrator).

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

[gadget268]

Ok. thanks for the help.

"Cindy M." wrote:

Sorry, I was away...

Starting in safe mode worked for both by using the control button and not
using the control button when starting word. I do not know if this means
anything but he last file that was loading in safemode with a please wait
prompt and the bottom of the screen was driver (crc.disk.sys) before loading
to desktop safemode.

OK then I think you need to take this to a Windows forum or newsgroup.
Apparently, something is loading into Windows that's interfering. Possibly
there's a tool that's using Word for something, this is generating a dialog
box that't not being dismissed. The Windows specialists can help you find out
what's loading and show you how to lock those things out, one-by-one, until you
track down the culprit.

Be sure to explain the problem and that starting Windows in Safe Mode "fixes"
the problem (for the duration of the session). And mention the version of
Windows you're using as well as if you are logged in as an administrator (or
whether you can log in as an administrator).

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)