[amelia]

Hi, I have a user who is having trouble saving a particular Word Document.
We are running Office 2002 sp3. He opens it fine but if he clicks 'save as'
nothing happens. Also if he goes to close it and it asks him if he wants to
save it, nothing happens also.
I've tried the following:
- opening it on another pc, it works fine
- done a repair of office on his machine
- tried opening this under another profile on his machine - still doesnt work
- copied and pasted it to a new document. This worked for a bit, then
stopped working a few hours later.
Does anyone have any other ideas? Thanks

[JoAnn Paules [MVP]]

There was a problem with a patch a while back that cause a similar problem.
It was corrected about a week later with another patch. Get your friend to
make sure he has *all* applicable patches running on his system.

--

JoAnn Paules
MVP Microsoft [Publisher]




"amelia" wrote in message
...
Hi, I have a user who is having trouble saving a particular Word Document.
We are running Office 2002 sp3. He opens it fine but if he clicks 'save
as'
nothing happens. Also if he goes to close it and it asks him if he wants
to
save it, nothing happens also.
I've tried the following:
- opening it on another pc, it works fine
- done a repair of office on his machine
- tried opening this under another profile on his machine - still doesnt
work
- copied and pasted it to a new document. This worked for a bit, then
stopped working a few hours later.
Does anyone have any other ideas? Thanks

[amelia]

Thanks... we are all running the same patches as they get rolled out on our
policy at work... any other ideas?

"JoAnn Paules [MVP]" wrote:

There was a problem with a patch a while back that cause a similar problem.
It was corrected about a week later with another patch. Get your friend to
make sure he has *all* applicable patches running on his system.

--

JoAnn Paules
MVP Microsoft [Publisher]




"amelia" wrote in message
...
Hi, I have a user who is having trouble saving a particular Word Document.
We are running Office 2002 sp3. He opens it fine but if he clicks 'save
as'
nothing happens. Also if he goes to close it and it asks him if he wants
to
save it, nothing happens also.
I've tried the following:
- opening it on another pc, it works fine
- done a repair of office on his machine
- tried opening this under another profile on his machine - still doesnt
work
- copied and pasted it to a new document. This worked for a bit, then
stopped working a few hours later.
Does anyone have any other ideas? Thanks

[JoAnn Paules [MVP]]

Double check the patches. Stuff happens.

--

JoAnn Paules
MVP Microsoft [Publisher]




"amelia" wrote in message
news
Thanks... we are all running the same patches as they get rolled out on
our
policy at work... any other ideas?

"JoAnn Paules [MVP]" wrote:

There was a problem with a patch a while back that cause a similar
problem.
It was corrected about a week later with another patch. Get your friend
to
make sure he has *all* applicable patches running on his system.

--

JoAnn Paules
MVP Microsoft [Publisher]




"amelia" wrote in message
...
Hi, I have a user who is having trouble saving a particular Word
Document.
We are running Office 2002 sp3. He opens it fine but if he clicks
'save
as'
nothing happens. Also if he goes to close it and it asks him if he
wants
to
save it, nothing happens also.
I've tried the following:
- opening it on another pc, it works fine
- done a repair of office on his machine
- tried opening this under another profile on his machine - still
doesnt
work
- copied and pasted it to a new document. This worked for a bit, then
stopped working a few hours later.
Does anyone have any other ideas? Thanks