[eve]

Hello,
I have been using the Email Merge function of Word 2003 for years without
too many issues .... but suddenly it is not working any longer! Everything
goes fine, the only problem is that the emails are not sent out. I do not
have any error message displayed.
Would anyone have an idea of what might be the cause for that?
Many thanks in advance!
Eve

[Peter Jamieson]

This can happen, and the reasons are rarely obvious. It is always
possible to suspect an automatic software update.

1. Which version of Windows?

2. Which email client are you using? Outlook? Outlook Express? Windows
Mail? something else?

3. Which format are you using to email (plain text, with attachment,
HTML) ? (if you are using plain text/attachment, it may be worth doing a
test using HTML, and vice versa)

4. Do the messages appear in your Outbox? If so, can you select one and
re-send it? Does it then send?

5. Can you verify that your Email software is correctly set up as the
default email software?

Peter Jamieson

http://tips.pjmsn.me.uk

On 02/02/2010 10:07, Eve wrote:
Hello,
I have been using the Email Merge function of Word 2003 for years without
too many issues .... but suddenly it is not working any longer! Everything
goes fine, the only problem is that the emails are not sent out. I do not
have any error message displayed.
Would anyone have an idea of what might be the cause for that?
Many thanks in advance!
Eve

[Mike H[_2_]]

"Eve" wrote:

Hello,
I have been using the Email Merge function of Word 2003 for years without
too many issues .... but suddenly it is not working any longer! Everything
goes fine, the only problem is that the emails are not sent out. I do not
have any error message displayed.
Would anyone have an idea of what might be the cause for that?
Many thanks in advance!
Eve

[Mike H]

I have the same problem with MS Word 2007 - I am using Outlook as my mail
client and mailing through a SMTP mail handler. After I set up the E-Mail
merge it starts processing and then hangs up. Looking in Task Manager I see
MS Word 2007 using 99% of the CPU and no I/O activity - it just loops. I can
cancel it and sent an error report and then have it restart automatically. I
adjust the send to list (remove those sent by looking in Outlook/Send folder)
and restart the mail merge. It sends out a few and then loops again. It
takes several cycles of this process to send out my email list of addresses.

"Eve" wrote:

Hello,
I have been using the Email Merge function of Word 2003 for years without
too many issues .... but suddenly it is not working any longer! Everything
goes fine, the only problem is that the emails are not sent out. I do not
have any error message displayed.
Would anyone have an idea of what might be the cause for that?
Many thanks in advance!
Eve