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still here?
The beginning of the end, Suzanne.
"Suzanne S. Barnhill" wrote in message ... : MS has hired contractors in India to man the forums. Although they have been : strictly instructed to follow a "community first" policy (that is, give : ordinary volunteer end users the opportunity to answer first) and not answer : questions until they are 12-24 hours old without an answer, what we're : seeing is that many of them (a) rush in with an answer, usually a reference : to a KB article that may or may not be relevant (it's hard to tell without : actually clicking on the link and going to the article, since they don't : quote the title of the article), (b) ignore previous answers that may : actually be more helpful, and then (c) mark their replies as Answers. We're : trying to get this corrected, but since the contractors are being paid based : on their performance, it's hard to see how that's going to work. There is : also a lot of resistance to the point system, which a lot of us see as : having a bad influence on those who are NOT being paid to answer. : : Rest assured, the MVPs will continue to soldier on as long as we can. What : I'm finding, though, that the reduction of granularity in the forums (30 : English-language Word NGs poured into three Word forums) means that each : forum contains more questions that I'm not qualified to answer and : consequently have to skip, making it more time-consuming for me to handle : the questions. There's also considerable angst about the fact that there are : no product-specific VBA or "programming" forums--just a single Office : Programming forum on Answers and separate Word, Excel, and Outlook : development forums on MSDN, where end users are less likely to find them. : Access is even worse off: down from 28 English-language NGs to one forum : shared with Visio and Project! : : -- : Suzanne S. Barnhill : Microsoft MVP (Word) : Words into Type : Fairhope, Alabama USA : http://word.mvps.org : : "dp" wrote in message : ... : Suzanne (if you get this post) : : I notice that some responders in 'Answers' actually work for MS which you : and others MVPs do not. How will this affect those of you we have been : speaking to? : Are they timing this change with the release of 2010? Will th others be : using another forum or is 'Answer' the replacement? : : Thanks : Dottie : : "Suzanne S. Barnhill" wrote: : : I have noted considerable fall-off in all the msnews NGs. I think people : have already started migrating to Answers, as there seems to be a steady : increase in questions posted there. : : -- : Suzanne S. Barnhill : Microsoft MVP (Word) : Words into Type : Fairhope, Alabama USA : http://word.mvps.org : : "Peter T. Daniels" wrote in message : ... : Has the newsgroup been turned off? No new posting since 9:24 am (EDT)! : : : . : : : |