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#1
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Can't open file in Office 2003 Word or Excel from Windows Explorer
I just found I cannot open any doc. or .xls file from Windows Explorer into
Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#2
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Can't open file in Office 2003 Word or Excel from Windows Explorer
See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#3
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Can't open file in Office 2003 Word or Excel from Windows Expl
Thanks for suggestion. I followed it but there was no effect. Note: when
trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#4
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Can't open file in Office 2003 Word or Excel from Windows Expl
If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#5
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Can't open file in Office 2003 Word or Excel from Windows Expl
I am using Norton (Symantic) AV but no Office plug-ins available to uncheck
- no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#6
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Can't open file in Office 2003 Word or Excel from Windows Expl
Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I am using Norton (Symantic) AV but no Office plug-ins available to uncheck - no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#7
Posted to microsoft.public.word.docmanagement
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Can't open file in Office 2003 Word or Excel from Windows Expl
Thanks for your attempts to help. However, I do not have any file by the
name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no results when I search for this file on my entire C: drive! One other observation I made also points to something other than my AV program. I am able to drag a .doc file from Windows Explorer to my WORD icon and the file opens normally. It is only when I double click on the file name that WORD opens normally but the file does not load. Does this help pinpoint the problem? Thank you again. "Graham Mayor" wrote: Checking of Word/Office documents can usually be deselected in the AV program e.g. in Norton AV by turning off its Office Plug-in. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I am using Norton (Symantic) AV but no Office plug-ins available to uncheck - no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#8
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Can't open file in Office 2003 Word or Excel from Windows Expl
Back to the registration again -Repairing (or reregistering Word) should fix
the registry issues for Word documents. From Windows Explorer, right click a document Open With Select Word from the list Check the 'always open with this application' check box If that doesn't fix it I would have a look at the file association directly: Windows Explorer Tools File Types DOC Advanced Open Edit Action &Open Application used to perform action. "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde Check 'Use DDE' DDE Message: [REM _DDE_Direct][FileOpen("%1")] (note the quotes around 1%) Application: WinWord Topic: System -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for your attempts to help. However, I do not have any file by the name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no results when I search for this file on my entire C: drive! One other observation I made also points to something other than my AV program. I am able to drag a .doc file from Windows Explorer to my WORD icon and the file opens normally. It is only when I double click on the file name that WORD opens normally but the file does not load. Does this help pinpoint the problem? Thank you again. "Graham Mayor" wrote: Checking of Word/Office documents can usually be deselected in the AV program e.g. in Norton AV by turning off its Office Plug-in. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I am using Norton (Symantic) AV but no Office plug-ins available to uncheck - no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#9
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Can't open file in Office 2003 Word or Excel from Windows Expl
The saga continues- we are getting close but not yet there!
I looked at the file association directly and found one difference from the example you provided. In the box shown under "Application used to perform action", there was a %1 added to the end of the line, i.e., "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde %1 I have been unable to delete the %1 since if I try to do so and close out the file association windows, when I reopen them, the %1 has reappeared! And, I still have the same problem opening a .doc file. I did find a partial fix: If I place quotes around the %1, ("%1") the .doc file will now open correctly, though I continue to get the error message "There was a problem in sending the command to the program" each time I open a file. When I reMove the quotes, the .doc files no longer open and I get the same error message. Perhaps if you can help me permanently remove the %1, I should Be OK. However, I can't figure out how to do so Thanks for your patience! "Graham Mayor" wrote: Back to the registration again -Repairing (or reregistering Word) should fix the registry issues for Word documents. From Windows Explorer, right click a document Open With Select Word from the list Check the 'always open with this application' check box If that doesn't fix it I would have a look at the file association directly: Windows Explorer Tools File Types DOC Advanced Open Edit Action &Open Application used to perform action. "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde Check 'Use DDE' DDE Message: [REM _DDE_Direct][FileOpen("%1")] (note the quotes around 1%) Application: WinWord Topic: System -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for your attempts to help. However, I do not have any file by the name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no results when I search for this file on my entire C: drive! One other observation I made also points to something other than my AV program. I am able to drag a .doc file from Windows Explorer to my WORD icon and the file opens normally. It is only when I double click on the file name that WORD opens normally but the file does not load. Does this help pinpoint the problem? Thank you again. "Graham Mayor" wrote: Checking of Word/Office documents can usually be deselected in the AV program e.g. in Norton AV by turning off its Office Plug-in. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I am using Norton (Symantic) AV but no Office plug-ins available to uncheck - no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#10
Posted to microsoft.public.word.docmanagement
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Can't open file in Office 2003 Word or Excel from Windows Expl
The %1 is merely a symbol to represent the filename and the quotes are
necessary for filenames that are not DOS compatible. Plan B With Word (and Outlook) closed - delete the DOC file association from Windows Explorer tools folder options Then re-register Word by typing winword /r in Windows Start Run. If you don't have the setup files on your hard drive, you will need the Office disc handy. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: The saga continues- we are getting close but not yet there! I looked at the file association directly and found one difference from the example you provided. In the box shown under "Application used to perform action", there was a %1 added to the end of the line, i.e., "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde %1 I have been unable to delete the %1 since if I try to do so and close out the file association windows, when I reopen them, the %1 has reappeared! And, I still have the same problem opening a .doc file. I did find a partial fix: If I place quotes around the %1, ("%1") the .doc file will now open correctly, though I continue to get the error message "There was a problem in sending the command to the program" each time I open a file. When I reMove the quotes, the .doc files no longer open and I get the same error message. Perhaps if you can help me permanently remove the %1, I should Be OK. However, I can't figure out how to do so Thanks for your patience! "Graham Mayor" wrote: Back to the registration again -Repairing (or reregistering Word) should fix the registry issues for Word documents. From Windows Explorer, right click a document Open With Select Word from the list Check the 'always open with this application' check box If that doesn't fix it I would have a look at the file association directly: Windows Explorer Tools File Types DOC Advanced Open Edit Action &Open Application used to perform action. "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde Check 'Use DDE' DDE Message: [REM _DDE_Direct][FileOpen("%1")] (note the quotes around 1%) Application: WinWord Topic: System -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for your attempts to help. However, I do not have any file by the name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no results when I search for this file on my entire C: drive! One other observation I made also points to something other than my AV program. I am able to drag a .doc file from Windows Explorer to my WORD icon and the file opens normally. It is only when I double click on the file name that WORD opens normally but the file does not load. Does this help pinpoint the problem? Thank you again. "Graham Mayor" wrote: Checking of Word/Office documents can usually be deselected in the AV program e.g. in Norton AV by turning off its Office Plug-in. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I am using Norton (Symantic) AV but no Office plug-ins available to uncheck - no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
#11
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Can't open file in Office 2003 Word or Excel from Windows Expl
Sorry! I followed your suggestion: deleted the DOC file association and then
re-registered WORD (setup files are on my hard drive). I checked the file association and it is correct - I looked at the advanced feature and the previous problem with "%1" is no longer present. However, I ended up as things stood originally - WORD will open but the .doc file will not load and no error message is given. However, if I open WORD and then double click on a .doc file from Explorer, I get the error message "There was a problem in sending the cdommand to the program" and the file still does not open. I even tried something else: created a new extension: ".dox" and gave this the file type of "Microsoft Word Document" and it automatically linked to "Open with" Microsoft Office Word. I then changed a file's .doc extension to ..dox and tried to open it from Explorer. Got the same results as if it were a .doc file. Any other thoughts or do I have to live with "drag and drop" to open a doc file from Explorer? Thanks! "Graham Mayor" wrote: The %1 is merely a symbol to represent the filename and the quotes are necessary for filenames that are not DOS compatible. Plan B With Word (and Outlook) closed - delete the DOC file association from Windows Explorer tools folder options Then re-register Word by typing winword /r in Windows Start Run. If you don't have the setup files on your hard drive, you will need the Office disc handy. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: The saga continues- we are getting close but not yet there! I looked at the file association directly and found one difference from the example you provided. In the box shown under "Application used to perform action", there was a %1 added to the end of the line, i.e., "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde %1 I have been unable to delete the %1 since if I try to do so and close out the file association windows, when I reopen them, the %1 has reappeared! And, I still have the same problem opening a .doc file. I did find a partial fix: If I place quotes around the %1, ("%1") the .doc file will now open correctly, though I continue to get the error message "There was a problem in sending the command to the program" each time I open a file. When I reMove the quotes, the .doc files no longer open and I get the same error message. Perhaps if you can help me permanently remove the %1, I should Be OK. However, I can't figure out how to do so Thanks for your patience! "Graham Mayor" wrote: Back to the registration again -Repairing (or reregistering Word) should fix the registry issues for Word documents. From Windows Explorer, right click a document Open With Select Word from the list Check the 'always open with this application' check box If that doesn't fix it I would have a look at the file association directly: Windows Explorer Tools File Types DOC Advanced Open Edit Action &Open Application used to perform action. "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde Check 'Use DDE' DDE Message: [REM _DDE_Direct][FileOpen("%1")] (note the quotes around 1%) Application: WinWord Topic: System -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for your attempts to help. However, I do not have any file by the name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no results when I search for this file on my entire C: drive! One other observation I made also points to something other than my AV program. I am able to drag a .doc file from Windows Explorer to my WORD icon and the file opens normally. It is only when I double click on the file name that WORD opens normally but the file does not load. Does this help pinpoint the problem? Thank you again. "Graham Mayor" wrote: Checking of Word/Office documents can usually be deselected in the AV program e.g. in Norton AV by turning off its Office Plug-in. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I am using Norton (Symantic) AV but no Office plug-ins available to uncheck - no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
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Can't open file in Office 2003 Word or Excel from Windows Expl
If repairing Word doesn't fix it - then see if
http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm help. If not I am out of ideas. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Sorry! I followed your suggestion: deleted the DOC file association and then re-registered WORD (setup files are on my hard drive). I checked the file association and it is correct - I looked at the advanced feature and the previous problem with "%1" is no longer present. However, I ended up as things stood originally - WORD will open but the .doc file will not load and no error message is given. However, if I open WORD and then double click on a .doc file from Explorer, I get the error message "There was a problem in sending the cdommand to the program" and the file still does not open. I even tried something else: created a new extension: ".dox" and gave this the file type of "Microsoft Word Document" and it automatically linked to "Open with" Microsoft Office Word. I then changed a file's .doc extension to .dox and tried to open it from Explorer. Got the same results as if it were a .doc file. Any other thoughts or do I have to live with "drag and drop" to open a doc file from Explorer? Thanks! "Graham Mayor" wrote: The %1 is merely a symbol to represent the filename and the quotes are necessary for filenames that are not DOS compatible. Plan B With Word (and Outlook) closed - delete the DOC file association from Windows Explorer tools folder options Then re-register Word by typing winword /r in Windows Start Run. If you don't have the setup files on your hard drive, you will need the Office disc handy. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: The saga continues- we are getting close but not yet there! I looked at the file association directly and found one difference from the example you provided. In the box shown under "Application used to perform action", there was a %1 added to the end of the line, i.e., "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde %1 I have been unable to delete the %1 since if I try to do so and close out the file association windows, when I reopen them, the %1 has reappeared! And, I still have the same problem opening a .doc file. I did find a partial fix: If I place quotes around the %1, ("%1") the .doc file will now open correctly, though I continue to get the error message "There was a problem in sending the command to the program" each time I open a file. When I reMove the quotes, the .doc files no longer open and I get the same error message. Perhaps if you can help me permanently remove the %1, I should Be OK. However, I can't figure out how to do so Thanks for your patience! "Graham Mayor" wrote: Back to the registration again -Repairing (or reregistering Word) should fix the registry issues for Word documents. From Windows Explorer, right click a document Open With Select Word from the list Check the 'always open with this application' check box If that doesn't fix it I would have a look at the file association directly: Windows Explorer Tools File Types DOC Advanced Open Edit Action &Open Application used to perform action. "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde Check 'Use DDE' DDE Message: [REM _DDE_Direct][FileOpen("%1")] (note the quotes around 1%) Application: WinWord Topic: System -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for your attempts to help. However, I do not have any file by the name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no results when I search for this file on my entire C: drive! One other observation I made also points to something other than my AV program. I am able to drag a .doc file from Windows Explorer to my WORD icon and the file opens normally. It is only when I double click on the file name that WORD opens normally but the file does not load. Does this help pinpoint the problem? Thank you again. "Graham Mayor" wrote: Checking of Word/Office documents can usually be deselected in the AV program e.g. in Norton AV by turning off its Office Plug-in. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I am using Norton (Symantic) AV but no Office plug-ins available to uncheck - no effect Repaired Office from Windows Control Panel - no effect Followed all recommendations re "When Word crashes" - no effect Does this help? WHen I change the association of a .doc file to Word Pad, it opens normally from Windows Explorer. However, when I change the association back to Word, the faialure to open is once again present. My systems manager at work suggests it is a problem in WIndows Explorer and that I should repair Windows - a drastic fix! Does the fact that the same problem occurs when I try to open a file (.doc attachment) from Eudora mean that the problem is not Windows Explorer? If so, I have run out of ideas and suggestions. Any other thoguhts? Thanks again "Graham Mayor" wrote: If you are using Norton AV, uncheck its Office Plug-in Repair Office from the Windows Control panel Add or Remove programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: Thanks for suggestion. I followed it but there was no effect. Note: when trying to open a .doc (or .xls) file from Explorer, Word opens correctly but no file loads - I just see the blue-gray background (or in Excel, the "Personal.xls" file. However, if the program is already open, I get an eeor message "There was a problem sending the command to the program". Does this help pinpoint the problem? Thanks again. "Graham Mayor" wrote: See How to re-register Word when problems crop up opening files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Larry Frohman wrote: I just found I cannot open any doc. or .xls file from Windows Explorer into Word or Excel (OS: Windows XP, SP2). The same files will open from within Word or Excel. When trying to open a file, Word (or Excel) opens normally, but no file is loaded. The file types in the Folder Options of Windows Explorer are set correctly; rebooting computer did not help and repairing the installation of Office 2003 did not help. The same problem occurs when trying to open an attached .doc or .xls file from within my e-mail program (Eudora 6.2) but that program is not at fault because even newly created files in Word or Excel will not open from within Windows Explorer. My O.S. and Microsoft Office have been running normally for more than 2 years and the problem has started only within the past month. All help will be appreciated. Thanks. |
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