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#1
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help! strange thing occurring
Ive noticed a very strange thing happens when Im working in Word 2003. I
open a document and type for a while, then hit save. The name of the document changes to something like €œ~wrl3980.tmp€ and if I close my document then I lose all my recent work. To get around this I have to copy each document before I close it and replace the contents of the file by pasting. I must have some kind of messed up setting. |
#2
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I forgot to mention that I have uninstalled Office and reinstalled, and ran all updates. |
#3
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"pfg1318" wrote in message
... : : I forgot to mention that I have uninstalled Office and reinstalled, and ran : all updates. : Somehow you've gotten hold of a temporary file in place of the file you want. Assuming you haven't been infected by a virus or Word macro worm etc..: Word (and Office) creates many of its own files in addition to the ones you create and know about. Even normal.dot is one of those. If you delete normal.dot, it will come back as soon as Word notices it's missing. So, simply reinstalling Word or Office doesn't delete those files. If a virus/wormk whatever exists there, it's still there after the reinstall. As a result, to get an actual literal "reinstall" for Office you have to also wipe out all those other files. This should work fine for you since you've already been thru the reinstall once. As before, you'll have to apply the updates. If you haven't tried these yet, you might: -- Try copy/paste the problem file to a new document, but do NOT copy the last paragraph mark. Save that and see if it's still a problem. -- Close Word. Delete normal.dot using windows Explorer, then close/restart Word. Open a new file, save it, close it, restart word, load file, and if OK try the file/s that's giving problems. Since you've already tried a reinstall once, Word's Detect and Repair isn't likely to help much. So; To do a reinstall: -- Using windows explorer, locate where Word is located. Look for winword.exe or word.exe type of names if you're not certain you ahve the right folder. Note the locations. It will be somewhere in the Program Files folder under Office folder -- Also locate normal.dot and note where it is located. -- Use the Add/Remove to uninstall Word (or Office if it's not separated out). -- Go to the locations where Word is located and normal.dot was found. If the folders are still there, delete them and everything in them. Be careful not to mistake some of your own data files - it shouldn't be a problem but I've heard of people putting them in strange places. Your own data files should all be in My Documents somewhere. -- Do NOT clear the recycle bin yet. -- Restart the computer -- Reinstall Word (or Office if you had to remove the whole thing). -- Restart the computer again. Start Word and see if it's OK now. It should be. If it's OK now but shortly the same preoblem returns, then there's a good chance you've been infected with malware and you'll have to start looking in that areas next. If it's OK, empty the recycle bin. If you've mistakenly deleted anything importnat that wasn't part of Word, you can get it back by Restoring it from the recycle bin. HTH, PopS |
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