Home |
Search |
Today's Posts |
#1
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Error 1309
Hi
I work in a training centre with 30+ PC's. (I teach MS Office.) All PC's running XP Pro SP2 and MS Office 2003. All PC's are either Compaq or HP. Some are 4+ years old, others are 12 months old. At random times, a student will load an old Word document (or start a new, blank document) and Windows reports "Error 1309", and it fails to load. Keep clicking away at all the "OK" and "Close" prompts and the Word document eventually loads. All future Word documents give the same problem. (Never happens with Excel, Access etc.) Put the original Office CD in the PC, and re-install Office, and it finds errors, and fixes them. Fine - but a week or a month later, the Error 1309 problem will re-appear. Some PC's seem more prone to the problem, but it does seem random. It certainly happens to new and old PC's alike. The PC's do not have an internet connection, and no CD's or floppy disks are brought in by the students - so there's no chance of the students corrupting them. (They wouldn't know how to - anyway.) Any ideas how I can fix this problem - permanently? Regards |
#2
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Error 1309
Could be damage to the Normal.dot template.
When I worked in a training center we had it set up to remove user profiles and create a new one when we re-booted. That re-set everything back to installation default. I work in a training centre with 30+ PC's. (I teach MS Office.) All PC's running XP Pro SP2 and MS Office 2003. All PC's are either Compaq or HP. Some are 4+ years old, others are 12 months old. At random times, a student will load an old Word document (or start a new, blank document) and Windows reports "Error 1309", and it fails to load. Keep clicking away at all the "OK" and "Close" prompts and the Word document eventually loads. All future Word documents give the same problem. (Never happens with Excel, Access etc.) Put the original Office CD in the PC, and re-install Office, and it finds errors, and fixes them. Fine - but a week or a month later, the Error 1309 problem will re-appear. Some PC's seem more prone to the problem, but it does seem random. It certainly happens to new and old PC's alike. The PC's do not have an internet connection, and no CD's or floppy disks are brought in by the students - so there's no chance of the students corrupting them. (They wouldn't know how to - anyway.) Any ideas how I can fix this problem - permanently? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#3
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Error 1309
Thanks Cindy - seems like a possibility.
But how did you set it up to remove user profiles? Thanks in advance. "Cindy M." wrote: Could be damage to the Normal.dot template. When I worked in a training center we had it set up to remove user profiles and create a new one when we re-booted. That re-set everything back to installation default. I work in a training centre with 30+ PC's. (I teach MS Office.) All PC's running XP Pro SP2 and MS Office 2003. All PC's are either Compaq or HP. Some are 4+ years old, others are 12 months old. At random times, a student will load an old Word document (or start a new, blank document) and Windows reports "Error 1309", and it fails to load. Keep clicking away at all the "OK" and "Close" prompts and the Word document eventually loads. All future Word documents give the same problem. (Never happens with Excel, Access etc.) Put the original Office CD in the PC, and re-install Office, and it finds errors, and fixes them. Fine - but a week or a month later, the Error 1309 problem will re-appear. Some PC's seem more prone to the problem, but it does seem random. It certainly happens to new and old PC's alike. The PC's do not have an internet connection, and no CD's or floppy disks are brought in by the students - so there's no chance of the students corrupting them. (They wouldn't know how to - anyway.) Any ideas how I can fix this problem - permanently? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#4
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Error 1309
Thanks Cindy - it seems like a possibility.
But how did you remove the user profiles? Thanks in advance "Cindy M." wrote: Could be damage to the Normal.dot template. When I worked in a training center we had it set up to remove user profiles and create a new one when we re-booted. That re-set everything back to installation default. I work in a training centre with 30+ PC's. (I teach MS Office.) All PC's running XP Pro SP2 and MS Office 2003. All PC's are either Compaq or HP. Some are 4+ years old, others are 12 months old. At random times, a student will load an old Word document (or start a new, blank document) and Windows reports "Error 1309", and it fails to load. Keep clicking away at all the "OK" and "Close" prompts and the Word document eventually loads. All future Word documents give the same problem. (Never happens with Excel, Access etc.) Put the original Office CD in the PC, and re-install Office, and it finds errors, and fixes them. Fine - but a week or a month later, the Error 1309 problem will re-appear. Some PC's seem more prone to the problem, but it does seem random. It certainly happens to new and old PC's alike. The PC's do not have an internet connection, and no CD's or floppy disks are brought in by the students - so there's no chance of the students corrupting them. (They wouldn't know how to - anyway.) Any ideas how I can fix this problem - permanently? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#5
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Error 1309
Cindy is currently out of town and asked the rest of us to cover for her.
Unfortunately, I don't know the answer to this, but perhaps someone else who does will respond. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Wooster" wrote in message news Thanks Cindy - seems like a possibility. But how did you set it up to remove user profiles? Thanks in advance. "Cindy M." wrote: Could be damage to the Normal.dot template. When I worked in a training center we had it set up to remove user profiles and create a new one when we re-booted. That re-set everything back to installation default. I work in a training centre with 30+ PC's. (I teach MS Office.) All PC's running XP Pro SP2 and MS Office 2003. All PC's are either Compaq or HP. Some are 4+ years old, others are 12 months old. At random times, a student will load an old Word document (or start a new, blank document) and Windows reports "Error 1309", and it fails to load. Keep clicking away at all the "OK" and "Close" prompts and the Word document eventually loads. All future Word documents give the same problem. (Never happens with Excel, Access etc.) Put the original Office CD in the PC, and re-install Office, and it finds errors, and fixes them. Fine - but a week or a month later, the Error 1309 problem will re-appear. Some PC's seem more prone to the problem, but it does seem random. It certainly happens to new and old PC's alike. The PC's do not have an internet connection, and no CD's or floppy disks are brought in by the students - so there's no chance of the students corrupting them. (They wouldn't know how to - anyway.) Any ideas how I can fix this problem - permanently? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#6
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Error 1309
But how did you set it up to remove user profiles?
I'm afraid I can't help you with the details - I wasn't the person who maintained the system. But you can try asking in the word.setup.networking newsgroup. When you post there, be sure to mention the type of network and server you're running, as well as the version of Office. And you may need to have the Office Resource Kit (ORK) at hand. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Visual basic runtime error 5216, there is a printer error | Microsoft Word Help | |||
ERROR 1309 ON WORKS 2000/FIX | Microsoft Word Help | |||
Word 2003 - when closing receive 'Runtime Error 91' error messages | Microsoft Word Help | |||
MVB error- compile error method or data member not found | Microsoft Word Help | |||
Error 1309 when installing word 2000 | Microsoft Word Help |