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Problems with closing Word 2007 and using it with .doc files
I am using Office 2007 on a new Vista machine. When I open Word by itself it
works fine. However, when I go to close it, I get an error message saying that Word has stopped working. I am then prompted to go online to look for a solution. Here's what I've done: 1) Ran Office diagnostics. One problem was found, but nothing was able to be done to fix it. 2) I tried a repair on Office 2007 through Programs. The first I tried it I received an error message that referenced the following: MS Setup Bootstrapper has stopped working. I tried a second time and it finished. However, I'm still having problems with closing Word. 3) I've uninstalled and reinstalled Office. None of these things has resolved the problem. The next problem I'm having is that when I open .doc files with Word 2007 they appear in Compatibility Mode. That's normal. However, I am unable to edit any of these "older" documents. I'd greatly appreciate it if someone would please shed some light on these issues. Thank you. |
#2
Posted to microsoft.public.word.docmanagement
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Problems with closing Word 2007 and using it with .doc files
For general troubleshooting, see
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. If that doesn't help, you may want to ask for assistance in the microsoft.public.word.application.errors newsgroup. -- Stefan Blom Microsoft Word MVP "Gary" wrote: I am using Office 2007 on a new Vista machine. When I open Word by itself it works fine. However, when I go to close it, I get an error message saying that Word has stopped working. I am then prompted to go online to look for a solution. Here's what I've done: 1) Ran Office diagnostics. One problem was found, but nothing was able to be done to fix it. 2) I tried a repair on Office 2007 through Programs. The first I tried it I received an error message that referenced the following: MS Setup Bootstrapper has stopped working. I tried a second time and it finished. However, I'm still having problems with closing Word. 3) I've uninstalled and reinstalled Office. None of these things has resolved the problem. The next problem I'm having is that when I open .doc files with Word 2007 they appear in Compatibility Mode. That's normal. However, I am unable to edit any of these "older" documents. I'd greatly appreciate it if someone would please shed some light on these issues. Thank you. |
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