[Mark]

I just purchased Word with the product key back up. It did not download
properly and I also ordered the backup CD. It won't work without a product
key so now I am out $179 and no Word and now I am supposed to pay $49 for a
support call. Why can't I just get what I purchased from Microsoft.

[JoAnn Paules]

Who did you buy your software from? They should have emailed you a product
key.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Mark" wrote in message
...
I just purchased Word with the product key back up. It did not download
properly and I also ordered the backup CD. It won't work without a
product
key so now I am out $179 and no Word and now I am supposed to pay $49 for
a
support call. Why can't I just get what I purchased from Microsoft.

[madmiss]

I just purchased as well and received a "Thank you" for my money but no
product key. I've been on since 930 this morning to figure this out.

"JoAnn Paules" wrote:

Who did you buy your software from? They should have emailed you a product
key.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"Mark" wrote in message
...
I just purchased Word with the product key back up. It did not download
properly and I also ordered the backup CD. It won't work without a
product
key so now I am out $179 and no Word and now I am supposed to pay $49 for
a
support call. Why can't I just get what I purchased from Microsoft.

[Gordon[_2_]]

"madmiss" wrote in message
...
I just purchased as well and received a "Thank you" for my money but no
product key. I've been on since 930 this morning to figure this out.


Yes, BUT WHERE FROM?

[madmiss]

DRI and yes if I had a number for them or email I would be contacting them...

[Tom [Pepper] Willett[_2_]]

Why is it so hard to get information from you?

What is DRI? (googling brings up hundreds of different hits with those
initials). What's the full name of the company? What's the URL for their
web site?

Are you saying you bought something from a company that has no contact
information? Doesn't sound like a wise decision.

"madmiss" wrote in message
...
: DRI and yes if I had a number for them or email I would be contacting
them...
:
: