Good afternoon --

Intermittently, the mouse will stop interacting with an active Word window.
If a user tries to move the cursor by left-clicking or selecting text with
the mouse, nothing happens. The cursor doesn't move and the selection isn't
made. The keyboard still works and the mouse still works in other non-Word
windows.

This also happens when using Word creating Outlook e-mail.

The problem will simply start and stop without any discernable pattern.

I'm at a loss but I have seen this happen.

Thanks,
Michael

Hi,
I'm seeing the same behavior. I thought is was because I opened a file from
StarOffice. But it also seems to happen when I attach a custom template. The
same template doesn't do this when I attach it to new Word files. Only
rebooting seems to help, for a while. Anyone have any clue why?

Jean

"Doting Daddy" wrote:

Good afternoon --

Intermittently, the mouse will stop interacting with an active Word window.
If a user tries to move the cursor by left-clicking or selecting text with
the mouse, nothing happens. The cursor doesn't move and the selection isn't
made. The keyboard still works and the mouse still works in other non-Word
windows.

This also happens when using Word creating Outlook e-mail.

The problem will simply start and stop without any discernable pattern.

I'm at a loss but I have seen this happen.

Thanks,
Michael