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#1
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Normal.dotm
I have a customer running Word 2007 on Windows Server 2003 Standard Edition and every time they try to save a new document they get the following error: This file is in use by another application or user. (C:\...\Templates\Normal.dotm) I've tried to delete Normal.dotm, tried to rename it, went into regedit and renamed HKey_current_user\software\microsoft\office\12.0\w ord to "wordOLD" and can't rename it or delete it and the remaning to worldOLD didn't help either. Any other ideas?????? thanks, denny -- dslocum |
#2
Posted to microsoft.public.word.docmanagement
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Normal.dotm
It appears you have an orphan lock file - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org dslocum wrote: I have a customer running Word 2007 on Windows Server 2003 Standard Edition and every time they try to save a new document they get the following error: This file is in use by another application or user. (C:\...\Templates\Normal.dotm) I've tried to delete Normal.dotm, tried to rename it, went into regedit and renamed HKey_current_user\software\microsoft\office\12.0\w ord to "wordOLD" and can't rename it or delete it and the remaning to worldOLD didn't help either. Any other ideas?????? thanks, denny |
#3
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Normal.dotm
PS. You will not be able to delete or rename if Word is running. Close Word
and Outlook and ensure there are no phantom instances of Word by pressing CTRL+ALT+DEL and close any winword.exe processes that are open. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org dslocum wrote: I have a customer running Word 2007 on Windows Server 2003 Standard Edition and every time they try to save a new document they get the following error: This file is in use by another application or user. (C:\...\Templates\Normal.dotm) I've tried to delete Normal.dotm, tried to rename it, went into regedit and renamed HKey_current_user\software\microsoft\office\12.0\w ord to "wordOLD" and can't rename it or delete it and the remaning to worldOLD didn't help either. Any other ideas?????? thanks, denny |
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