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#1
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problem with word 2007
hello,
I bought the new office 2007 pro. After installing, the word didn't work correctly. Effectively, everytime I open Word after a few seconds, word asks me to revcover the document and restarts. After the recovery, that takes a few seconds again and recover the document. Is anybod? who can help me to solve the problem? Thanks Regards, Janfr01 -- gj |
#2
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problem with word 2007
The usual causes a
1. Misbehaving add-in. 2. Corrupted Normal.dotm. 3. Corrupted registry entry (usually the Data key). This article describes how to troubleshoot the problem: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm If I were in your situation, I would begin by renaming Normal.dotm and the Data key. In Vista, Normal.dotm is usually located he C:\Users\[user name]\AppData\Roaming\Microsoft\Templates You very likely will need to tell Windows to display hidden/system files/folders to be able to see this folder and its contents. The data key is located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message ... hello, I bought the new office 2007 pro. After installing, the word didn't work correctly. Effectively, everytime I open Word after a few seconds, word asks me to revcover the document and restarts. After the recovery, that takes a few seconds again and recover the document. Is anybod? who can help me to solve the problem? Thanks Regards, Janfr01 -- gj |
#3
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problem with word 2007
HI,
thanks for your help. But I have some problems. I'm usign XP SP2 -- I have located the key in the registry but I cannot find any normal.dotm or dotx.... do you know exactly where is the file? Windows to display hidden/system "is done" files/folders to be able to see this folder and its contents. Thanks for your answer Regards Indy -- gj "Herb Tyson [MVP]" wrote: The usual causes a 1. Misbehaving add-in. 2. Corrupted Normal.dotm. 3. Corrupted registry entry (usually the Data key). This article describes how to troubleshoot the problem: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm If I were in your situation, I would begin by renaming Normal.dotm and the Data key. In Vista, Normal.dotm is usually located he C:\Users\[user name]\AppData\Roaming\Microsoft\Templates You very likely will need to tell Windows to display hidden/system files/folders to be able to see this folder and its contents. The data key is located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message ... hello, I bought the new office 2007 pro. After installing, the word didn't work correctly. Effectively, everytime I open Word after a few seconds, word asks me to revcover the document and restarts. After the recovery, that takes a few seconds again and recover the document. Is anybod? who can help me to solve the problem? Thanks Regards, Janfr01 -- gj |
#4
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problem with word 2007
I only know where normal.dotm would reside in Vista... I don't have access
to anything running XP right now. But, it's going to be somewhere in your user folder. It will not be normal.dotx... Just .dotm. But, if you upgraded from Word 2003, the .dotm file will be in the same folder as normal.dot... if that helps. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message news HI, thanks for your help. But I have some problems. I'm usign XP SP2 -- I have located the key in the registry but I cannot find any normal.dotm or dotx.... do you know exactly where is the file? Windows to display hidden/system "is done" files/folders to be able to see this folder and its contents. Thanks for your answer Regards Indy -- gj "Herb Tyson [MVP]" wrote: The usual causes a 1. Misbehaving add-in. 2. Corrupted Normal.dotm. 3. Corrupted registry entry (usually the Data key). This article describes how to troubleshoot the problem: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm If I were in your situation, I would begin by renaming Normal.dotm and the Data key. In Vista, Normal.dotm is usually located he C:\Users\[user name]\AppData\Roaming\Microsoft\Templates You very likely will need to tell Windows to display hidden/system files/folders to be able to see this folder and its contents. The data key is located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message ... hello, I bought the new office 2007 pro. After installing, the word didn't work correctly. Effectively, everytime I open Word after a few seconds, word asks me to revcover the document and restarts. After the recovery, that takes a few seconds again and recover the document. Is anybod? who can help me to solve the problem? Thanks Regards, Janfr01 -- gj |
#5
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problem with word 2007
In Windows XP, it's C:\Documents and Settings\profilte name\Application
Data\Microsoft\Templates -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Herb Tyson [MVP]" wrote in message ... I only know where normal.dotm would reside in Vista... I don't have access to anything running XP right now. But, it's going to be somewhere in your user folder. It will not be normal.dotx... Just .dotm. But, if you upgraded from Word 2003, the .dotm file will be in the same folder as normal.dot... if that helps. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message news HI, thanks for your help. But I have some problems. I'm usign XP SP2 -- I have located the key in the registry but I cannot find any normal.dotm or dotx.... do you know exactly where is the file? Windows to display hidden/system "is done" files/folders to be able to see this folder and its contents. Thanks for your answer Regards Indy -- gj "Herb Tyson [MVP]" wrote: The usual causes a 1. Misbehaving add-in. 2. Corrupted Normal.dotm. 3. Corrupted registry entry (usually the Data key). This article describes how to troubleshoot the problem: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm If I were in your situation, I would begin by renaming Normal.dotm and the Data key. In Vista, Normal.dotm is usually located he C:\Users\[user name]\AppData\Roaming\Microsoft\Templates You very likely will need to tell Windows to display hidden/system files/folders to be able to see this folder and its contents. The data key is located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message ... hello, I bought the new office 2007 pro. After installing, the word didn't work correctly. Effectively, everytime I open Word after a few seconds, word asks me to revcover the document and restarts. After the recovery, that takes a few seconds again and recover the document. Is anybod? who can help me to solve the problem? Thanks Regards, Janfr01 -- gj |
#6
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problem with word 2007
Thanks. I had a vague recollection of it being something like that, but
wasn't about to trust it to memory... it's been quite a long time since I've used XP. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Suzanne S. Barnhill" wrote in message ... In Windows XP, it's C:\Documents and Settings\profilte name\Application Data\Microsoft\Templates -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Herb Tyson [MVP]" wrote in message ... I only know where normal.dotm would reside in Vista... I don't have access to anything running XP right now. But, it's going to be somewhere in your user folder. It will not be normal.dotx... Just .dotm. But, if you upgraded from Word 2003, the .dotm file will be in the same folder as normal.dot... if that helps. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message news HI, thanks for your help. But I have some problems. I'm usign XP SP2 -- I have located the key in the registry but I cannot find any normal.dotm or dotx.... do you know exactly where is the file? Windows to display hidden/system "is done" files/folders to be able to see this folder and its contents. Thanks for your answer Regards Indy -- gj "Herb Tyson [MVP]" wrote: The usual causes a 1. Misbehaving add-in. 2. Corrupted Normal.dotm. 3. Corrupted registry entry (usually the Data key). This article describes how to troubleshoot the problem: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm If I were in your situation, I would begin by renaming Normal.dotm and the Data key. In Vista, Normal.dotm is usually located he C:\Users\[user name]\AppData\Roaming\Microsoft\Templates You very likely will need to tell Windows to display hidden/system files/folders to be able to see this folder and its contents. The data key is located he HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "indy" wrote in message ... hello, I bought the new office 2007 pro. After installing, the word didn't work correctly. Effectively, everytime I open Word after a few seconds, word asks me to revcover the document and restarts. After the recovery, that takes a few seconds again and recover the document. Is anybod? who can help me to solve the problem? Thanks Regards, Janfr01 -- gj |
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