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#1
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Send to Fax Services
We have a Windows XP box with Office 2003 with current updates. We used to be
able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#2
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Send to Fax Services
As it stopped working when you installed the upgraded Adobe Professional, it
would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#3
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Send to Fax Services
Doug
I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#4
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Send to Fax Services
Try rolling the machine back to a restore point before you upgraded Adobe.
-- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#5
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Send to Fax Services
Examine the definition of the printto verb for Word documents. Adobe may
have mucked with it. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#6
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Send to Fax Services
PS Examine the definition for tif files as well. It is even more likely that
Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#7
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Send to Fax Services
Russ
I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#8
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Send to Fax Services
Yup. That's the one that has worked best here, both for Venali and for tif
attachments from Outlook. What was yours showing? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#9
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Send to Fax Services
Russ
I dont know. I need to know exactly where to put it. The other website was vague about where it went. Does it go in the registry or Somewhere else. Many thanks for an exact description. Bob "Russ Valentine [MVP-Outlook]" wrote: Yup. That's the one that has worked best here, both for Venali and for tif attachments from Outlook. What was yours showing? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#10
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Send to Fax Services
You can edit the registry directly, but the easiest way to do it is to
define a printto verb in the File Associations dialog (Windows Explorer Tools Folder Options... File Types TIF image Advanced Actions) -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I dont know. I need to know exactly where to put it. The other website was vague about where it went. Does it go in the registry or Somewhere else. Many thanks for an exact description. Bob "Russ Valentine [MVP-Outlook]" wrote: Yup. That's the one that has worked best here, both for Venali and for tif attachments from Outlook. What was yours showing? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#11
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Send to Fax Services
Russ
Still having problems. I defined the Printo in the File associations. I also checked the registry and directly edited it there. Should I copy the shimgvw.dll from a good machine? No change. Everything works up until the point that Outlook sends the file forward. Anything else to check for before we format this machine and start over? Bob "Russ Valentine [MVP-Outlook]" wrote: You can edit the registry directly, but the easiest way to do it is to define a printto verb in the File Associations dialog (Windows Explorer Tools Folder Options... File Types TIF image Advanced Actions) -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I dont know. I need to know exactly where to put it. The other website was vague about where it went. Does it go in the registry or Somewhere else. Many thanks for an exact description. Bob "Russ Valentine [MVP-Outlook]" wrote: Yup. That's the one that has worked best here, both for Venali and for tif attachments from Outlook. What was yours showing? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#12
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Send to Fax Services
So which fax service are you using now?
-- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ Still having problems. I defined the Printo in the File associations. I also checked the registry and directly edited it there. Should I copy the shimgvw.dll from a good machine? No change. Everything works up until the point that Outlook sends the file forward. Anything else to check for before we format this machine and start over? Bob "Russ Valentine [MVP-Outlook]" wrote: You can edit the registry directly, but the easiest way to do it is to define a printto verb in the File Associations dialog (Windows Explorer Tools Folder Options... File Types TIF image Advanced Actions) -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I dont know. I need to know exactly where to put it. The other website was vague about where it went. Does it go in the registry or Somewhere else. Many thanks for an exact description. Bob "Russ Valentine [MVP-Outlook]" wrote: Yup. That's the one that has worked best here, both for Venali and for tif attachments from Outlook. What was yours showing? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#13
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Send to Fax Services
We have the same problem with RapidFax and Venali. They just dont get the attachment Outlook should attach. "Russ Valentine [MVP-Outlook]" wrote: So which fax service are you using now? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ Still having problems. I defined the Printo in the File associations. I also checked the registry and directly edited it there. Should I copy the shimgvw.dll from a good machine? No change. Everything works up until the point that Outlook sends the file forward. Anything else to check for before we format this machine and start over? Bob "Russ Valentine [MVP-Outlook]" wrote: You can edit the registry directly, but the easiest way to do it is to define a printto verb in the File Associations dialog (Windows Explorer Tools Folder Options... File Types TIF image Advanced Actions) -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I dont know. I need to know exactly where to put it. The other website was vague about where it went. Does it go in the registry or Somewhere else. Many thanks for an exact description. Bob "Russ Valentine [MVP-Outlook]" wrote: Yup. That's the one that has worked best here, both for Venali and for tif attachments from Outlook. What was yours showing? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
#14
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Send to Fax Services
Venali should be able to troubleshoot this for you. Defining the printto
verb is what works for Windows Fax. Other services may require different solutions. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message news We have the same problem with RapidFax and Venali. They just dont get the attachment Outlook should attach. "Russ Valentine [MVP-Outlook]" wrote: So which fax service are you using now? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ Still having problems. I defined the Printo in the File associations. I also checked the registry and directly edited it there. Should I copy the shimgvw.dll from a good machine? No change. Everything works up until the point that Outlook sends the file forward. Anything else to check for before we format this machine and start over? Bob "Russ Valentine [MVP-Outlook]" wrote: You can edit the registry directly, but the easiest way to do it is to define a printto verb in the File Associations dialog (Windows Explorer Tools Folder Options... File Types TIF image Advanced Actions) -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I dont know. I need to know exactly where to put it. The other website was vague about where it went. Does it go in the registry or Somewhere else. Many thanks for an exact description. Bob "Russ Valentine [MVP-Outlook]" wrote: Yup. That's the one that has worked best here, both for Venali and for tif attachments from Outlook. What was yours showing? -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Russ I found this on another site Is this what I want it to look like? rundll32.exe Drive:\WINDOWS\system32\shimgvw.dll,ImageView_Pr intTo /pt "%1" "%2" "%3" "%4" "Russ Valentine [MVP-Outlook]" wrote: PS Examine the definition for tif files as well. It is even more likely that Adobe mucked with that. -- Russ Valentine [MVP-Outlook] "rjjablo" wrote in message ... Doug I forgot to mention we did uninstall Adobe Professional. I am looking for a way to turn back on the attachment of the file in Send to. I am assuming something got tweaked in the registry and is stopping this from happening. Any other options? "Doug Robbins - Word MVP" wrote: As it stopped working when you installed the upgraded Adobe Professional, it would be that which I would uninstall, NOT Word. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP "rjjablo" wrote in message ... We have a Windows XP box with Office 2003 with current updates. We used to be able to send faxes thru a Fax Service ie Venali and we tried also RapidFax. Same error for both. Problem is when you click on Send to and then Fax Service everything works as it should. The Word File converts to a tif file and preview will show both the cover sheet and the attached file. When you hit send, the cover sheet only will go to the fax service and the tif file will not be attached. We look in the sent mail and the tif file is not attached. I installed this on my machine with the same configuration and it worked flawlessly. This worked before we installed an upgraded version of Adobe Professional. Any ideas on what to check before we uninstall and reinstall Word which I dont think will fix the problem? |
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