When starting Word in Windows XP, it either wants to start in Safe mode, or
it takes 30 minutes to start up. I have gone through the Microsoft support
page on troubleshooting (http://support.microsoft.com/kb/259413/en-us)
without success. I have run the Office repair programme and have re-installed
everything, but still no changes. The only way to start up easily is through
the Run command with /a added to it. Is anybody able to help this poor
student?

See the article "Problems opening Word" at:

http://www.word.mvps.org/FAQs/AppErr...peningWord.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" Sara wrote in message
...
When starting Word in Windows XP, it either wants to start in Safe mode,
or
it takes 30 minutes to start up. I have gone through the Microsoft support
page on troubleshooting (http://support.microsoft.com/kb/259413/en-us)
without success. I have run the Office repair programme and have
re-installed
everything, but still no changes. The only way to start up easily is
through
the Run command with /a added to it. Is anybody able to help this poor
student?

I have tried to follow the instructions but I can't find the Normal.dot file
on my computer. So I can't complete the instructions. Is it normal that I
don't have that file and is there anything else I can try to fix my problem?

"Doug Robbins - Word MVP" wrote:

See the article "Problems opening Word" at:

http://www.word.mvps.org/FAQs/AppErr...peningWord.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" Sara wrote in message
...
When starting Word in Windows XP, it either wants to start in Safe mode,
or
it takes 30 minutes to start up. I have gone through the Microsoft support
page on troubleshooting (http://support.microsoft.com/kb/259413/en-us)
without success. I have run the Office repair programme and have
re-installed
everything, but still no changes. The only way to start up easily is
through
the Run command with /a added to it. Is anybody able to help this poor
student?

By default, the Normal.Dot file will be located in the folder c:\Documents
and Settings\[User Name]\Application Data\Microsoft\Templates. As the
Application Data is a hidden folder, you will need to select the Folder
Options item from the Tools menu in Windows Explorer and then go to the View
tab and check the "Show hidden files and folders" item. to be able to see
that folder.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" wrote in message
...
I have tried to follow the instructions but I can't find the Normal.dot
file
on my computer. So I can't complete the instructions. Is it normal that I
don't have that file and is there anything else I can try to fix my
problem?

"Doug Robbins - Word MVP" wrote:

See the article "Problems opening Word" at:

http://www.word.mvps.org/FAQs/AppErr...peningWord.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" Sara wrote in
message
...
When starting Word in Windows XP, it either wants to start in Safe
mode,
or
it takes 30 minutes to start up. I have gone through the Microsoft
support
page on troubleshooting (http://support.microsoft.com/kb/259413/en-us)
without success. I have run the Office repair programme and have
re-installed
everything, but still no changes. The only way to start up easily is
through
the Run command with /a added to it. Is anybody able to help this poor
student?

I did find the normal.dot file (by checking "show hidden files"). I renamed it
and changed two registers (the data-file and the options-file). The first time
I started Word after the changes, Word opened properly. However, opening an
existing Word-file does not work. After that, even opening Word became
impossible. Any ideas?

Thanx!

"Doug Robbins - Word MVP" wrote:

See the article "Problems opening Word" at:

http://www.word.mvps.org/FAQs/AppErr...peningWord.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" Sara wrote in message
...
When starting Word in Windows XP, it either wants to start in Safe mode,
or
it takes 30 minutes to start up. I have gone through the Microsoft support
page on troubleshooting (http://support.microsoft.com/kb/259413/en-us)
without success. I have run the Office repair programme and have
re-installed
everything, but still no changes. The only way to start up easily is
through
the Run command with /a added to it. Is anybody able to help this poor
student?

I am not sure what you mean by "the data-file and the options-file". If you
once again rename normal.dot, can you start Word and create and save a NEW
document, close it and open it.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" wrote in message
...
I did find the normal.dot file (by checking "show hidden files"). I renamed
it
and changed two registers (the data-file and the options-file). The first
time
I started Word after the changes, Word opened properly. However, opening
an
existing Word-file does not work. After that, even opening Word became
impossible. Any ideas?

Thanx!

"Doug Robbins - Word MVP" wrote:

See the article "Problems opening Word" at:

http://www.word.mvps.org/FAQs/AppErr...peningWord.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" Sara wrote in
message
...
When starting Word in Windows XP, it either wants to start in Safe
mode,
or
it takes 30 minutes to start up. I have gone through the Microsoft
support
page on troubleshooting (http://support.microsoft.com/kb/259413/en-us)
without success. I have run the Office repair programme and have
re-installed
everything, but still no changes. The only way to start up easily is
through
the Run command with /a added to it. Is anybody able to help this poor
student?