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#1
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Troublesome toolbar ...
Hi folks,
A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... Thanks for any hint of a resolution! Sharon M. |
#2
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Troublesome toolbar ...
It seems to me there are two possibilities he
1. You haven't saved the toolbar in the custom template. You can check this using the Organizer - if you find the toolbar is actually stored in your own Normal.dot then you can transfer it (and any related AutoText entries) to the custom template. Better still, check in the custom templates as received by the users. 2. The toolbar isn't immediately visible to users, and they don't know how to turn it on. You could get around that one either by instruction or by using an AutoNew/AutoOpen macro to make the toolbar visible. Note that the fact that you see the toolbar when you open a document sent back to you doesn't mean the toolbar is "in" the document - it would also be visible if it was in the template Word has attached to the document on your machine (a likely situation, if you have stored your template in the normal place). -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi folks, A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... Thanks for any hint of a resolution! Sharon M. |
#3
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Troublesome toolbar ...
Hi ?B?U2hhcm9uIE0u?=,
A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... This sounds like a conflict between NormalTemplate or another global template, plus your template. 1. Open your template and delete the toolbar. 2. Recreate the toolbar. Be very careful to store it in THIS template (and not "all documents", Normal.dot, or any other entry in the list). 3. Give it a slightly different name than it had before. Word will sometimes remember whether a toolbar or button has been specifically removed from another "context" (such as Normal.dot) and this can cause the toolbar (or button) to be surpressed when it's in another context. 4. Be sure to distribute the template to everyone, and that they put it in their Templates folder. Otherwise, any document created from the template won't find the template and then can't display the toolbar. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#4
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Troublesome toolbar ...
Hi Margaret,
Thanks for those pointers. Number 1 sounds the most likely scenario but (and I failed to mention this in my post) I also opened the user's document on a computer I have never used before and ... the toolbar was there. This just makes it all the more curious. However, I will do as you suggest in your number 1. Re. your number 2: I had given instructions to the users on how to attach the toolbar using View/Toolbars ... but it just wasn't listed. Again, thanks very much! Sharon "Margaret Aldis" wrote: It seems to me there are two possibilities he 1. You haven't saved the toolbar in the custom template. You can check this using the Organizer - if you find the toolbar is actually stored in your own Normal.dot then you can transfer it (and any related AutoText entries) to the custom template. Better still, check in the custom templates as received by the users. 2. The toolbar isn't immediately visible to users, and they don't know how to turn it on. You could get around that one either by instruction or by using an AutoNew/AutoOpen macro to make the toolbar visible. Note that the fact that you see the toolbar when you open a document sent back to you doesn't mean the toolbar is "in" the document - it would also be visible if it was in the template Word has attached to the document on your machine (a likely situation, if you have stored your template in the normal place). -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi folks, A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... Thanks for any hint of a resolution! Sharon M. |
#5
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Troublesome toolbar ...
Hi Cindy,
Alors, vous etes domicilee dans la belle Suisse (sorry, I can't say that in German!). I spent a number of years in Geneva and hope to return shortly ... OK, back to the question. I'm pretty sure that the toolbar is in the new template but I'll check (see response from Margaret Aldis, and my repl). So, just moving (or copying) the template from Normal.dot (if indeed that is where it is located) is not a sure option? It may take me a while to recreate it but I'll do whatever is necessary. However, your response raises another question (and one I am very grateful for!): at least one user was prevented from saving the template in her User Templates directory due to network restrictions on her company' s LAN. In that case, I advised her to save the .dot file on her Desktop and double click it each time she wants to create a new document based on the template (with the caution, of course, that she wouldn't be able to use File/New from within Word). Have I understood correctly from your comments below that this would result in a non-performing template?? Thanks so much for your earlier response ... and the anticipated follow up. Much appreciated. Sharon "Cindy M -WordMVP-" wrote: Hi ?B?U2hhcm9uIE0u?=, A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... This sounds like a conflict between NormalTemplate or another global template, plus your template. 1. Open your template and delete the toolbar. 2. Recreate the toolbar. Be very careful to store it in THIS template (and not "all documents", Normal.dot, or any other entry in the list). 3. Give it a slightly different name than it had before. Word will sometimes remember whether a toolbar or button has been specifically removed from another "context" (such as Normal.dot) and this can cause the toolbar (or button) to be surpressed when it's in another context. 4. Be sure to distribute the template to everyone, and that they put it in their Templates folder. Otherwise, any document created from the template won't find the template and then can't display the toolbar. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#6
Posted to microsoft.public.word.docmanagement
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Troublesome toolbar ...
Hi Sharon
On looking at your exchange with Cindy, there is perhaps another possibility. If some of these users already have a template with the same name as yours, it's possible that that is getting attached in place of your custom template. To clarify this - Word finds the template to attach by searching for the template name in a number of locations - the actual priority order has I think changed slightly over Word versions, but in 2003 for example Word will take a template in the same folder as the document ahead of the template in the User Templates folder. It will do this reattach on the fly, so it is possible to create a new document from one template, but have it attached immediately to another (I say this with emotion, as I got caught out on saving a late macro change on one occasion!). However, I'm still not sure how the toolbar can be getting into the *document* from the template - and AutoTexts certainly can't be stored in a document. It sounds more like this user managed to open and save the template itself. One way around all of this might be to get users to use your template as a global add-in. That way the AutoText entries and the toolbar will always be available, regardless of current template attachment. -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi Margaret, Thanks for those pointers. Number 1 sounds the most likely scenario but (and I failed to mention this in my post) I also opened the user's document on a computer I have never used before and ... the toolbar was there. This just makes it all the more curious. However, I will do as you suggest in your number 1. Re. your number 2: I had given instructions to the users on how to attach the toolbar using View/Toolbars ... but it just wasn't listed. Again, thanks very much! Sharon "Margaret Aldis" wrote: It seems to me there are two possibilities he 1. You haven't saved the toolbar in the custom template. You can check this using the Organizer - if you find the toolbar is actually stored in your own Normal.dot then you can transfer it (and any related AutoText entries) to the custom template. Better still, check in the custom templates as received by the users. 2. The toolbar isn't immediately visible to users, and they don't know how to turn it on. You could get around that one either by instruction or by using an AutoNew/AutoOpen macro to make the toolbar visible. Note that the fact that you see the toolbar when you open a document sent back to you doesn't mean the toolbar is "in" the document - it would also be visible if it was in the template Word has attached to the document on your machine (a likely situation, if you have stored your template in the normal place). -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi folks, A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... Thanks for any hint of a resolution! Sharon M. |
#7
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Troublesome toolbar ...
Hi ?B?U2hhcm9uIE0u?=,
However, your response raises another question (and one I am very grateful for!): at least one user was prevented from saving the template in her User Templates directory due to network restrictions on her company' s LAN. In that case, I advised her to save the .dot file on her Desktop and double click it each time she wants to create a new document based on the template (with the caution, of course, that she wouldn't be able to use File/New from within Word). Have I understood correctly from your comments below that this would result in a non-performing template?? This shouldn't be a problem for any documents she created from her own template. But if she receives documents from others that should be linked to the template it's possible they won't find her template in that location. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#8
Posted to microsoft.public.word.docmanagement
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Troublesome toolbar ...
This may help:
“Where Word Looks for Templates” http://support.microsoft.com/?kbid=138059 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Margaret Aldis" wrote in message ... Hi Sharon On looking at your exchange with Cindy, there is perhaps another possibility. If some of these users already have a template with the same name as yours, it's possible that that is getting attached in place of your custom template. To clarify this - Word finds the template to attach by searching for the template name in a number of locations - the actual priority order has I think changed slightly over Word versions, but in 2003 for example Word will take a template in the same folder as the document ahead of the template in the User Templates folder. It will do this reattach on the fly, so it is possible to create a new document from one template, but have it attached immediately to another (I say this with emotion, as I got caught out on saving a late macro change on one occasion!). However, I'm still not sure how the toolbar can be getting into the *document* from the template - and AutoTexts certainly can't be stored in a document. It sounds more like this user managed to open and save the template itself. One way around all of this might be to get users to use your template as a global add-in. That way the AutoText entries and the toolbar will always be available, regardless of current template attachment. -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi Margaret, Thanks for those pointers. Number 1 sounds the most likely scenario but (and I failed to mention this in my post) I also opened the user's document on a computer I have never used before and ... the toolbar was there. This just makes it all the more curious. However, I will do as you suggest in your number 1. Re. your number 2: I had given instructions to the users on how to attach the toolbar using View/Toolbars ... but it just wasn't listed. Again, thanks very much! Sharon "Margaret Aldis" wrote: It seems to me there are two possibilities he 1. You haven't saved the toolbar in the custom template. You can check this using the Organizer - if you find the toolbar is actually stored in your own Normal.dot then you can transfer it (and any related AutoText entries) to the custom template. Better still, check in the custom templates as received by the users. 2. The toolbar isn't immediately visible to users, and they don't know how to turn it on. You could get around that one either by instruction or by using an AutoNew/AutoOpen macro to make the toolbar visible. Note that the fact that you see the toolbar when you open a document sent back to you doesn't mean the toolbar is "in" the document - it would also be visible if it was in the template Word has attached to the document on your machine (a likely situation, if you have stored your template in the normal place). -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi folks, A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... Thanks for any hint of a resolution! Sharon M. |
#9
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Troublesome toolbar ...
Hi Margaret,
The idea of the global add-in is a superb one! Following the instructions in Word Help, I copied the template to the Startup folder and everything looked great ... the troublesome toolbar popped up right where it should when I open Word. I was mega-happy. Except ... none of my paragraph styles or character styles are there. It seems that my custom toolbar picks up the styles from Normal. Of course, I can get them using Attach and Automatically update in Templates and Add-ins but that seems duplication of effort if I have the template as an auto startup ... doesn't it?? If I can get this final little nuisance sorted out, this will be the answer to my prayers!!! Thanks *so* much for your help this far. All the best, Sharon "Margaret Aldis" wrote: Hi Sharon On looking at your exchange with Cindy, there is perhaps another possibility. If some of these users already have a template with the same name as yours, it's possible that that is getting attached in place of your custom template. To clarify this - Word finds the template to attach by searching for the template name in a number of locations - the actual priority order has I think changed slightly over Word versions, but in 2003 for example Word will take a template in the same folder as the document ahead of the template in the User Templates folder. It will do this reattach on the fly, so it is possible to create a new document from one template, but have it attached immediately to another (I say this with emotion, as I got caught out on saving a late macro change on one occasion!). However, I'm still not sure how the toolbar can be getting into the *document* from the template - and AutoTexts certainly can't be stored in a document. It sounds more like this user managed to open and save the template itself. One way around all of this might be to get users to use your template as a global add-in. That way the AutoText entries and the toolbar will always be available, regardless of current template attachment. -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi Margaret, Thanks for those pointers. Number 1 sounds the most likely scenario but (and I failed to mention this in my post) I also opened the user's document on a computer I have never used before and ... the toolbar was there. This just makes it all the more curious. However, I will do as you suggest in your number 1. Re. your number 2: I had given instructions to the users on how to attach the toolbar using View/Toolbars ... but it just wasn't listed. Again, thanks very much! Sharon "Margaret Aldis" wrote: It seems to me there are two possibilities he 1. You haven't saved the toolbar in the custom template. You can check this using the Organizer - if you find the toolbar is actually stored in your own Normal.dot then you can transfer it (and any related AutoText entries) to the custom template. Better still, check in the custom templates as received by the users. 2. The toolbar isn't immediately visible to users, and they don't know how to turn it on. You could get around that one either by instruction or by using an AutoNew/AutoOpen macro to make the toolbar visible. Note that the fact that you see the toolbar when you open a document sent back to you doesn't mean the toolbar is "in" the document - it would also be visible if it was in the template Word has attached to the document on your machine (a likely situation, if you have stored your template in the normal place). -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi folks, A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... Thanks for any hint of a resolution! Sharon M. |
#10
Posted to microsoft.public.word.docmanagement
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Troublesome toolbar ...
Styles and layout still have to come from a document template. See
http://word.mvps.org/FAQs/Customizat...latesStore.htm -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Sharon M." wrote in message ... Hi Margaret, The idea of the global add-in is a superb one! Following the instructions in Word Help, I copied the template to the Startup folder and everything looked great ... the troublesome toolbar popped up right where it should when I open Word. I was mega-happy. Except ... none of my paragraph styles or character styles are there. It seems that my custom toolbar picks up the styles from Normal. Of course, I can get them using Attach and Automatically update in Templates and Add-ins but that seems duplication of effort if I have the template as an auto startup ... doesn't it?? If I can get this final little nuisance sorted out, this will be the answer to my prayers!!! Thanks *so* much for your help this far. All the best, Sharon "Margaret Aldis" wrote: Hi Sharon On looking at your exchange with Cindy, there is perhaps another possibility. If some of these users already have a template with the same name as yours, it's possible that that is getting attached in place of your custom template. To clarify this - Word finds the template to attach by searching for the template name in a number of locations - the actual priority order has I think changed slightly over Word versions, but in 2003 for example Word will take a template in the same folder as the document ahead of the template in the User Templates folder. It will do this reattach on the fly, so it is possible to create a new document from one template, but have it attached immediately to another (I say this with emotion, as I got caught out on saving a late macro change on one occasion!). However, I'm still not sure how the toolbar can be getting into the *document* from the template - and AutoTexts certainly can't be stored in a document. It sounds more like this user managed to open and save the template itself. One way around all of this might be to get users to use your template as a global add-in. That way the AutoText entries and the toolbar will always be available, regardless of current template attachment. -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi Margaret, Thanks for those pointers. Number 1 sounds the most likely scenario but (and I failed to mention this in my post) I also opened the user's document on a computer I have never used before and ... the toolbar was there. This just makes it all the more curious. However, I will do as you suggest in your number 1. Re. your number 2: I had given instructions to the users on how to attach the toolbar using View/Toolbars ... but it just wasn't listed. Again, thanks very much! Sharon "Margaret Aldis" wrote: It seems to me there are two possibilities he 1. You haven't saved the toolbar in the custom template. You can check this using the Organizer - if you find the toolbar is actually stored in your own Normal.dot then you can transfer it (and any related AutoText entries) to the custom template. Better still, check in the custom templates as received by the users. 2. The toolbar isn't immediately visible to users, and they don't know how to turn it on. You could get around that one either by instruction or by using an AutoNew/AutoOpen macro to make the toolbar visible. Note that the fact that you see the toolbar when you open a document sent back to you doesn't mean the toolbar is "in" the document - it would also be visible if it was in the template Word has attached to the document on your machine (a likely situation, if you have stored your template in the normal place). -- Margaret Aldis - Microsoft Word MVP Syntagma partnership site: http://www.syntagma.co.uk Word MVP FAQ site: http://www.word.mvps.org "Sharon M." wrote in message ... Hi folks, A really frustrating problem here. I have developed a template that has its own floating toolbar (the main content being a number of AutoText entries applicable to the template). I have sent the template to a number of users for testing. Some of the users have reported that there is NO TOOLBAR!! In case this is attributed to network restrictions (or such like) I then created a document from the template and sent that. One user got the document *with* the toolbar ... another didn't. One tester who created a document from the original template (but who didn't have the toolbar) sent me a document she had created based on the template. Lo and behold ... the toolbar! There it was ... large as life. So, given the detailed explanation above, what (pray) can be the reason for users not having access to the toolbar. Even my suggestion to go looking for it (View, Toolbars ...) didn't reveal its presence. I have developed the template in Word XP, the users with the problem have Word XP. I'm at a total loss ... Thanks for any hint of a resolution! Sharon M. |
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