Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER 7.0
installed and was never installed before. Changes in toolbars are not kept
when the user close Word and re-open it. I do not see the little message
that we usually see on the left bottom corner showing "Saving normal.dot"
before the application turn off. But if I remove a tick in the generel tab
(Tools-Options) and close Word, this setting is kept without any problem.

I've repaired Office from the application itself, from the Add/Remove
programs, re-install Office from the Add/Remove program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder, reboot and
tried without an Adobe program installed and the problem is still present.

Any help or reference will ne greatelly appreciated !!

Twister !

First, turn on the option to ask about saving changes to normal.dot. You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER 7.0
installed and was never installed before. Changes in toolbars are not
kept
when the user close Word and re-open it. I do not see the little message
that we usually see on the left bottom corner showing "Saving normal.dot"
before the application turn off. But if I remove a tick in the generel
tab
(Tools-Options) and close Word, this setting is kept without any problem.

I've repaired Office from the application itself, from the Add/Remove
programs, re-install Office from the Add/Remove program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder, reboot
and
tried without an Adobe program installed and the problem is still present.

Any help or reference will ne greatelly appreciated !!

Twister !

Hi,

Even though with the tick added or remove, it doesn't do it. I've forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to normal.dot. You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER 7.0
installed and was never installed before. Changes in toolbars are not
kept
when the user close Word and re-open it. I do not see the little message
that we usually see on the left bottom corner showing "Saving normal.dot"
before the application turn off. But if I remove a tick in the generel
tab
(Tools-Options) and close Word, this setting is kept without any problem.

I've repaired Office from the application itself, from the Add/Remove
programs, re-install Office from the Add/Remove program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder, reboot
and
tried without an Adobe program installed and the problem is still present.

Any help or reference will ne greatelly appreciated !!

Twister !

So, did you look at Graham's page on Acrobat 7?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Even though with the tick added or remove, it doesn't do it. I've forgot
to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to normal.dot. You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER
7.0
installed and was never installed before. Changes in toolbars are not
kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the generel
tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the Add/Remove
programs, re-install Office from the Add/Remove program, rename the
Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder, reboot
and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

Hi Charles,

Yes I did check, but nothing of the files to modify or to remove where
present in the computer. I'Ve search all day long on this issue in newsgroup
and technet and I only read about Adobe issue but it is not relevant to my
problem.

Thanks for your time !

"Charles Kenyon" wrote:

So, did you look at Graham's page on Acrobat 7?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Even though with the tick added or remove, it doesn't do it. I've forgot
to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to normal.dot. You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER
7.0
installed and was never installed before. Changes in toolbars are not
kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the generel
tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the Add/Remove
programs, re-install Office from the Add/Remove program, rename the
Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder, reboot
and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

Do you have Windows set to display hidden and system files? Are you editing
the Registry as instructed?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Twister_7777" wrote in message
...
Hi Charles,

Yes I did check, but nothing of the files to modify or to remove where
present in the computer. I'Ve search all day long on this issue in
newsgroup
and technet and I only read about Adobe issue but it is not relevant to my
problem.

Thanks for your time !

"Charles Kenyon" wrote:

So, did you look at Graham's page on Acrobat 7?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot
to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to normal.dot.
You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER
7.0
installed and was never installed before. Changes in toolbars are
not
kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel
tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove
programs, re-install Office from the Add/Remove program, rename the
Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot
and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

I've read hundreds of reports of this behavior. I believe in every case it
was traced to an Add-In, almost always, if not always, Adobe Acrobat's
Add-In.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi Charles,

Yes I did check, but nothing of the files to modify or to remove where
present in the computer. I'Ve search all day long on this issue in
newsgroup
and technet and I only read about Adobe issue but it is not relevant to my
problem.

Thanks for your time !

"Charles Kenyon" wrote:

So, did you look at Graham's page on Acrobat 7?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot
to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to normal.dot.
You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER
7.0
installed and was never installed before. Changes in toolbars are
not
kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel
tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove
programs, re-install Office from the Add/Remove program, rename the
Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot
and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

I thought the OP said he didn't have Acrobat 7, only Reader 6, which will;
not affect the issue. It is possible another add-in is the problem. What
add-ins are present?
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

I would also recommend looking for orphan temp files - particularly the lock
file for normal.dot http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
which covers the issues affecting Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Charles Kenyon wrote:
So, did you look at Graham's page on Acrobat 7?

"Twister_7777" wrote in
message ...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to
normal.dot. You should be asked about it rather than simply having
it happen. From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message ...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER 7.0
installed and was never installed before. Changes in toolbars are
not kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove programs, re-install Office from the Add/Remove
program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

Hi,

I've looked into the information provided by all of you but and nothing that
was mentionned has fixed the issue :

-I've remove all temporary files (all forms of) ; (and I see hidden files)
-I have none of the registry key mentionned in the list
-I've removed all the .dot files from the Word template folder and run word
without any and the problem persist.
-I use the appropriate normal.dot;
-The settings of this machine is the same that the 450 others on our floors.
(check all of the options menus).

I facing a real problem in here and I need your help to fix it. Thanks to
everybody that try to help me and do not give up, we'll succeded !!!

Twister.

"Graham Mayor" wrote:

I thought the OP said he didn't have Acrobat 7, only Reader 6, which will;
not affect the issue. It is possible another add-in is the problem. What
add-ins are present?
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

I would also recommend looking for orphan temp files - particularly the lock
file for normal.dot http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
which covers the issues affecting Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Charles Kenyon wrote:
So, did you look at Graham's page on Acrobat 7?

"Twister_7777" wrote in
message ...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to
normal.dot. You should be asked about it rather than simply having
it happen. From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message ...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER 7.0
installed and was never installed before. Changes in toolbars are
not kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove programs, re-install Office from the Add/Remove
program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

The important folder is the Word Startup folder, not the templates folder.
For more on the different kinds of templates, tabs on the file new dialog,
and locations of templates folders see
http://addbalance.com/usersguide/templates.htm.

From Windows, check the properties on normal.dot and see if it is read-only
or if your permissions for that folder are read-only.

Is normal.dot being shared?
--

Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
news
Hi,

I've looked into the information provided by all of you but and nothing
that
was mentionned has fixed the issue :

-I've remove all temporary files (all forms of) ; (and I see hidden files)
-I have none of the registry key mentionned in the list
-I've removed all the .dot files from the Word template folder and run
word
without any and the problem persist.
-I use the appropriate normal.dot;
-The settings of this machine is the same that the 450 others on our
floors.
(check all of the options menus).

I facing a real problem in here and I need your help to fix it. Thanks to
everybody that try to help me and do not give up, we'll succeded !!!

Twister.

"Graham Mayor" wrote:

I thought the OP said he didn't have Acrobat 7, only Reader 6, which
will;
not affect the issue. It is possible another add-in is the problem. What
add-ins are present?
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

I would also recommend looking for orphan temp files - particularly the
lock
file for normal.dot
http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
which covers the issues affecting Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Charles Kenyon wrote:
So, did you look at Graham's page on Acrobat 7?

"Twister_7777" wrote in
message ...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to
normal.dot. You should be asked about it rather than simply having
it happen. From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message ...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER 7.0
installed and was never installed before. Changes in toolbars are
not kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove programs, re-install Office from the Add/Remove
program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

I find it difficult to believe that you "don't have" the listed Registry
keys. Also, no templates in Word's templates folder(s) are likely to be part
of the problem except Normal.dot (whether it's the "appropriate" one or
not); .dot files that might cause a problem would be in Word's Startup
folder.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Twister_7777" wrote in message
news
Hi,

I've looked into the information provided by all of you but and nothing
that
was mentionned has fixed the issue :

-I've remove all temporary files (all forms of) ; (and I see hidden files)
-I have none of the registry key mentionned in the list
-I've removed all the .dot files from the Word template folder and run
word
without any and the problem persist.
-I use the appropriate normal.dot;
-The settings of this machine is the same that the 450 others on our
floors.
(check all of the options menus).

I facing a real problem in here and I need your help to fix it. Thanks to
everybody that try to help me and do not give up, we'll succeded !!!

Twister.

"Graham Mayor" wrote:

I thought the OP said he didn't have Acrobat 7, only Reader 6, which
will;
not affect the issue. It is possible another add-in is the problem. What
add-ins are present?
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

I would also recommend looking for orphan temp files - particularly the
lock
file for normal.dot
http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
which covers the issues affecting Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Charles Kenyon wrote:
So, did you look at Graham's page on Acrobat 7?

"Twister_7777" wrote in
message ...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to
normal.dot. You should be asked about it rather than simply having
it happen. From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message ...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER 7.0
installed and was never installed before. Changes in toolbars are
not kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove programs, re-install Office from the Add/Remove
program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

Hi,

The normal.dot is not in a read-only mode (responding to Charles). I've
removed all the templates in the startup folder and the same issue is
reappearing (with or without them).

You may find it hard to believe but this is the thruth. I'm working with
Word since Word 97 and I'Ve never seen something like that. I'm supporting
Word since W2K and never and weird issue occured like this.

For your information, some persons in our company work with Word 2003 and
Adobe Reader 7.0 and do not face any problem.

This is an isolate issue. Do you think that uninstalling and re-installing
Office may fix the problem ? Do you see other options ? I need to get this
issue fixed shortly.

Regards,

"Suzanne S. Barnhill" wrote:

I find it difficult to believe that you "don't have" the listed Registry
keys. Also, no templates in Word's templates folder(s) are likely to be part
of the problem except Normal.dot (whether it's the "appropriate" one or
not); .dot files that might cause a problem would be in Word's Startup
folder.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Twister_7777" wrote in message
news
Hi,

I've looked into the information provided by all of you but and nothing
that
was mentionned has fixed the issue :

-I've remove all temporary files (all forms of) ; (and I see hidden files)
-I have none of the registry key mentionned in the list
-I've removed all the .dot files from the Word template folder and run
word
without any and the problem persist.
-I use the appropriate normal.dot;
-The settings of this machine is the same that the 450 others on our
floors.
(check all of the options menus).

I facing a real problem in here and I need your help to fix it. Thanks to
everybody that try to help me and do not give up, we'll succeded !!!

Twister.

"Graham Mayor" wrote:

I thought the OP said he didn't have Acrobat 7, only Reader 6, which
will;
not affect the issue. It is possible another add-in is the problem. What
add-ins are present?
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

I would also recommend looking for orphan temp files - particularly the
lock
file for normal.dot
http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
which covers the issues affecting Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Charles Kenyon wrote:
So, did you look at Graham's page on Acrobat 7?

"Twister_7777" wrote in
message ...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to
normal.dot. You should be asked about it rather than simply having
it happen. From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message ...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER 7.0
installed and was never installed before. Changes in toolbars are
not kept
when the user close Word and re-open it. I do not see the little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove programs, re-install Office from the Add/Remove
program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot and
tried without an Adobe program installed and the problem is still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

Have you checked for:

(1) COM Add-Ins
(2) The Adobe registry keys

I know that you said you checked the registry keys, but, like Suzanne, I am
surprised. In virtually every instance of this problem I have read about,
Adobe Acrobat was the culprit. If you have people using Acrobat 7, they may
simply not be aware that they have the problem or they may have not
installed the Add-In.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

The normal.dot is not in a read-only mode (responding to Charles). I've
removed all the templates in the startup folder and the same issue is
reappearing (with or without them).

You may find it hard to believe but this is the thruth. I'm working with
Word since Word 97 and I'Ve never seen something like that. I'm
supporting
Word since W2K and never and weird issue occured like this.

For your information, some persons in our company work with Word 2003 and
Adobe Reader 7.0 and do not face any problem.

This is an isolate issue. Do you think that uninstalling and
re-installing
Office may fix the problem ? Do you see other options ? I need to get
this
issue fixed shortly.

Regards,

"Suzanne S. Barnhill" wrote:

I find it difficult to believe that you "don't have" the listed Registry
keys. Also, no templates in Word's templates folder(s) are likely to be
part
of the problem except Normal.dot (whether it's the "appropriate" one or
not); .dot files that might cause a problem would be in Word's Startup
folder.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

"Twister_7777" wrote in message
news
Hi,

I've looked into the information provided by all of you but and nothing
that
was mentionned has fixed the issue :

-I've remove all temporary files (all forms of) ; (and I see hidden
files)
-I have none of the registry key mentionned in the list
-I've removed all the .dot files from the Word template folder and run
word
without any and the problem persist.
-I use the appropriate normal.dot;
-The settings of this machine is the same that the 450 others on our
floors.
(check all of the options menus).

I facing a real problem in here and I need your help to fix it. Thanks
to
everybody that try to help me and do not give up, we'll succeded !!!

Twister.

"Graham Mayor" wrote:

I thought the OP said he didn't have Acrobat 7, only Reader 6, which
will;
not affect the issue. It is possible another add-in is the problem.
What
add-ins are present?
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

I would also recommend looking for orphan temp files - particularly
the
lock
file for normal.dot
http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
which covers the issues affecting Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Charles Kenyon wrote:
So, did you look at Graham's page on Acrobat 7?

"Twister_7777" wrote in
message ...
Hi,

Even though with the tick added or remove, it doesn't do it. I've
forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to
normal.dot. You should be asked about it rather than simply
having
it happen. From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version
of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is
awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER 7.0
installed and was never installed before. Changes in toolbars
are
not kept
when the user close Word and re-open it. I do not see the
little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in the
generel tab
(Tools-Options) and close Word, this setting is kept without any
problem.

I've repaired Office from the application itself, from the
Add/Remove programs, re-install Office from the Add/Remove
program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder,
reboot and
tried without an Adobe program installed and the problem is
still
present.

Any help or reference will ne greatelly appreciated !!

Twister !

And note that Adobe Reader is not the issue, only Adobe Acrobat.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Charles Kenyon" wrote in
message ...
Have you checked for:

(1) COM Add-Ins
(2) The Adobe registry keys

I know that you said you checked the registry keys, but, like Suzanne, I
am
surprised. In virtually every instance of this problem I have read about,
Adobe Acrobat was the culprit. If you have people using Acrobat 7, they
may
simply not be aware that they have the problem or they may have not
installed the Add-In.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in message
...
Hi,

The normal.dot is not in a read-only mode (responding to Charles). I've
removed all the templates in the startup folder and the same issue is
reappearing (with or without them).

You may find it hard to believe but this is the thruth. I'm working
with
Word since Word 97 and I'Ve never seen something like that. I'm
supporting
Word since W2K and never and weird issue occured like this.

For your information, some persons in our company work with Word 2003
and
Adobe Reader 7.0 and do not face any problem.

This is an isolate issue. Do you think that uninstalling and
re-installing
Office may fix the problem ? Do you see other options ? I need to get
this
issue fixed shortly.

Regards,

"Suzanne S. Barnhill" wrote:

I find it difficult to believe that you "don't have" the listed
Registry
keys. Also, no templates in Word's templates folder(s) are likely to be
part
of the problem except Normal.dot (whether it's the "appropriate" one or
not); .dot files that might cause a problem would be in Word's Startup
folder.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

"Twister_7777" wrote in message
news Hi,

I've looked into the information provided by all of you but and
nothing
that
was mentionned has fixed the issue :

-I've remove all temporary files (all forms of) ; (and I see hidden
files)
-I have none of the registry key mentionned in the list
-I've removed all the .dot files from the Word template folder and
run
word
without any and the problem persist.
-I use the appropriate normal.dot;
-The settings of this machine is the same that the 450 others on our
floors.
(check all of the options menus).

I facing a real problem in here and I need your help to fix it.
Thanks
to
everybody that try to help me and do not give up, we'll succeded !!!

Twister.

"Graham Mayor" wrote:

I thought the OP said he didn't have Acrobat 7, only Reader 6,
which
will;
not affect the issue. It is possible another add-in is the problem.
What
add-ins are present?
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

I would also recommend looking for orphan temp files - particularly
the
lock
file for normal.dot
http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
which covers the issues affecting Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Charles Kenyon wrote:
So, did you look at Graham's page on Acrobat 7?

"Twister_7777" wrote in
message
...
Hi,

Even though with the tick added or remove, it doesn't do it.
I've
forgot to
mention it.

Thanks for your help !

"Charles Kenyon" wrote:

First, turn on the option to ask about saving changes to
normal.dot. You should be asked about it rather than simply
having
it happen. From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section
of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented
version
of
Microsoft's Legal Users' Guide)
http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is
awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Twister_7777" wrote in
message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE
READER 7.0
installed and was never installed before. Changes in toolbars
are
not kept
when the user close Word and re-open it. I do not see the
little
message
that we usually see on the left bottom corner showing "Saving
normal.dot"
before the application turn off. But if I remove a tick in
the
generel tab
(Tools-Options) and close Word, this setting is kept without
any
problem.

I've repaired Office from the application itself, from the
Add/Remove programs, re-install Office from the Add/Remove
program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation
folder,
reboot and
tried without an Adobe program installed and the problem is
still
present.

Any help or reference will ne greatelly appreciated !!

Twister !