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#1
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
This message has now begun appearing when I'm finished for the day and
close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day? |
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#2
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
For trouble-shooting, see
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day? |
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#3
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
No, none of those refer to a message seen after closing the last open
document. On Sep 22, 4:56*am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?- |
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#4
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
It is still worth trying the suggestions in the article. For example, you
may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?- |
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#5
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
If I knew when it was going to show up, I might be able to figure out
why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06*am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?-- |
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#6
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
So you are saying that it happens intermittently? That certainly makes
trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?-- |
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#7
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
A document left open for several days and saved frequently will generate a
huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?-- |
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#8
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
No, I don't have Automatic Backups. I do on occasion drag'n'drop, say,
a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08*am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document.. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file.. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message .... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?--- |
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#9
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
I didn't mean to imply that you get the temp files only if you have
automatic backups enabled. What I meant is that, if you have that option enabled, you don't get one until after you get the first .wbk file. If you don't have it enabled, presumably you'd get one the second time you saved. I would suggest that you look in the folder where the document is stored, setting "Files of type" to "All Files" and see whether you see such temp files. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... No, I don't have Automatic Backups. I do on occasion drag'n'drop, say, a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08 am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?--- |
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#10
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
Just mentioning it to rule out a variable. No visible temp files at
all in Windows Explorer, if the way to see them is to check Show Hidden Files. None in the Open window within Word, with All Files showing. On Sep 22, 6:10*pm, "Suzanne S. Barnhill" wrote: I didn't mean to imply that you get the temp files only if you have automatic backups enabled. What I meant is that, if you have that option enabled, you don't get one until after you get the first .wbk file. If you don't have it enabled, presumably you'd get one the second time you saved.. I would suggest that you look in the folder where the document is stored, setting "Files of type" to "All Files" and see whether you see such temp files. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... No, I don't have Automatic Backups. I do on occasion drag'n'drop, say, a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08 am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. |
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#11
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
You would see the files only if you had had the document open for some time
and had saved several times. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... Just mentioning it to rule out a variable. No visible temp files at all in Windows Explorer, if the way to see them is to check Show Hidden Files. None in the Open window within Word, with All Files showing. On Sep 22, 6:10 pm, "Suzanne S. Barnhill" wrote: I didn't mean to imply that you get the temp files only if you have automatic backups enabled. What I meant is that, if you have that option enabled, you don't get one until after you get the first .wbk file. If you don't have it enabled, presumably you'd get one the second time you saved. I would suggest that you look in the folder where the document is stored, setting "Files of type" to "All Files" and see whether you see such temp files. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... No, I don't have Automatic Backups. I do on occasion drag'n'drop, say, a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08 am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?---- |
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#12
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
I.e., they're deleting properly at the end of a session, so they're
not causing the problem (which hasn't happened in a couple of days). On Sep 23, 9:46*am, "Suzanne S. Barnhill" wrote: You would see the files only if you had had the document open for some time and had saved several times. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... Just mentioning it to rule out a variable. No visible temp files at all in Windows Explorer, if the way to see them is to check Show Hidden Files. None in the Open window within Word, with All Files showing. On Sep 22, 6:10 pm, "Suzanne S. Barnhill" wrote: I didn't mean to imply that you get the temp files only if you have automatic backups enabled. What I meant is that, if you have that option enabled, you don't get one until after you get the first .wbk file. If you don't have it enabled, presumably you'd get one the second time you saved. I would suggest that you look in the folder where the document is stored, setting "Files of type" to "All Files" and see whether you see such temp files. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message .... No, I don't have Automatic Backups. I do on occasion drag'n'drop, say, a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08 am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message .... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?-? |
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#13
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
Right, good. But you did say that you sometimes left a document open for
several days straight, saving frequently, so it just seemed to me that this might be part of the problem. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... I.e., they're deleting properly at the end of a session, so they're not causing the problem (which hasn't happened in a couple of days). On Sep 23, 9:46 am, "Suzanne S. Barnhill" wrote: You would see the files only if you had had the document open for some time and had saved several times. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... Just mentioning it to rule out a variable. No visible temp files at all in Windows Explorer, if the way to see them is to check Show Hidden Files. None in the Open window within Word, with All Files showing. On Sep 22, 6:10 pm, "Suzanne S. Barnhill" wrote: I didn't mean to imply that you get the temp files only if you have automatic backups enabled. What I meant is that, if you have that option enabled, you don't get one until after you get the first .wbk file. If you don't have it enabled, presumably you'd get one the second time you saved. I would suggest that you look in the folder where the document is stored, setting "Files of type" to "All Files" and see whether you see such temp files. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... No, I don't have Automatic Backups. I do on occasion drag'n'drop, say, a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08 am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?-? |
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#14
Posted to microsoft.public.word.docmanagement
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"Microsoft Office Word has stopped working."
I get the same " MS office word has stopped working" message.Could someone
list the steps to delete the normal.dot file? The referenced article doesn't list the steps. I,m not real good at finding this file. Thanks so much.-- Bob Levin. 805-443-4017 "Suzanne S. Barnhill" wrote: Right, good. But you did say that you sometimes left a document open for several days straight, saving frequently, so it just seemed to me that this might be part of the problem. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... I.e., they're deleting properly at the end of a session, so they're not causing the problem (which hasn't happened in a couple of days). On Sep 23, 9:46 am, "Suzanne S. Barnhill" wrote: You would see the files only if you had had the document open for some time and had saved several times. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... Just mentioning it to rule out a variable. No visible temp files at all in Windows Explorer, if the way to see them is to check Show Hidden Files. None in the Open window within Word, with All Files showing. On Sep 22, 6:10 pm, "Suzanne S. Barnhill" wrote: I didn't mean to imply that you get the temp files only if you have automatic backups enabled. What I meant is that, if you have that option enabled, you don't get one until after you get the first .wbk file. If you don't have it enabled, presumably you'd get one the second time you saved. I would suggest that you look in the folder where the document is stored, setting "Files of type" to "All Files" and see whether you see such temp files. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... No, I don't have Automatic Backups. I do on occasion drag'n'drop, say, a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08 am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?-? |
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"Microsoft Office Word has stopped working."
You don't want to delete it; you want to rename it. Instructions for finding
it at http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Bob Levin" wrote in message ... I get the same " MS office word has stopped working" message.Could someone list the steps to delete the normal.dot file? The referenced article doesn't list the steps. I,m not real good at finding this file. Thanks so much.-- Bob Levin. 805-443-4017 "Suzanne S. Barnhill" wrote: Right, good. But you did say that you sometimes left a document open for several days straight, saving frequently, so it just seemed to me that this might be part of the problem. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... I.e., they're deleting properly at the end of a session, so they're not causing the problem (which hasn't happened in a couple of days). On Sep 23, 9:46 am, "Suzanne S. Barnhill" wrote: You would see the files only if you had had the document open for some time and had saved several times. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... Just mentioning it to rule out a variable. No visible temp files at all in Windows Explorer, if the way to see them is to check Show Hidden Files. None in the Open window within Word, with All Files showing. On Sep 22, 6:10 pm, "Suzanne S. Barnhill" wrote: I didn't mean to imply that you get the temp files only if you have automatic backups enabled. What I meant is that, if you have that option enabled, you don't get one until after you get the first .wbk file. If you don't have it enabled, presumably you'd get one the second time you saved. I would suggest that you look in the folder where the document is stored, setting "Files of type" to "All Files" and see whether you see such temp files. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "grammatim" wrote in message ... No, I don't have Automatic Backups. I do on occasion drag'n'drop, say, a bibliography item from one document to another -- but I normally have the source document open only during the copying operation. On Sep 22, 11:08 am, "Suzanne S. Barnhill" wrote: A document left open for several days and saved frequently will generate a huge slew of temporary files (one for each save), and this alone might cause the problem. I don't believe the cause of these temp files is actually documented anywhere. They are of the type ~$wrlxxx.tmp, which the KB (http://support.microsoft.com/?kbid=211632) says are associated with the Clipboard, so perhaps they are not generated unless you have copied something, but I can attest that, if you have "Automatically create backup copy" enabled, in at least some instances the first save (Save As) will create the file, the second save will result in a *.wbk file, and every subsequent save will result in an additional ~$wrlxxx.tmp file. You can actually open these files, and they are previous versions of the document. They are all deleted when you close the document (or should be; there have been some situations where they are not, and that causes a further problem). The KB article does include this, which might explain the files: "Text Pasted Between Files (Same Directory as Source File): "When Word copies and pastes between documents, it may create a temporary file in the same directory as the source file. This is especially true if the source file is saved or closed. The temporary file represents the information that was referenced by the Clipboard prior to saving the file. Word creates this temporary file by renaming the old copy of the file to a temporary file name." Another problem with leaving a document open for extended periods is the accumulation of the Undo stack. Moral to the story is to periodically close and reopen the file. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Stefan Blom" wrote in message ... So you are saying that it happens intermittently? That certainly makes trouble-shooting difficult. :-( -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... If I knew when it was going to show up, I might be able to figure out why it was there. I might leave a document open for several days. (I save very frequently.) On Sep 22, 9:06 am, "Stefan Blom" wrote: It is still worth trying the suggestions in the article. For example, you may want to start Word in Safe mode and see if you still get the error message. -- Stefan Blom Microsoft Word MVP "grammatim" wrote in message ... No, none of those refer to a message seen after closing the last open document. On Sep 22, 4:56 am, Stefan Blom wrote: For trouble-shooting, seehttp://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. -- Stefan Blom Microsoft Word MVP "grammatim" wrote: This message has now begun appearing when I'm finished for the day and close the last open document. It offers two choices: Reopen program, or Go on line and reopen program (or something like that). I simply close the box. Something to do with the "updates" installed the other day?-? |
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