[gadget268]

Problem

I have a laptop hpdv9730us on vista home premium. I just installed
Microsoft Office Pro. 2007.I get the following error when opening word docs
only. I tried a reinstallation of word and Office 2007 and it did not work.

€œThe command cannot be performed because a dialog box is open. Click "OK"
and then close open dialog boxes to continue. €œ

I have tried everything in this microsoft Link( I pasted it here just in
case) and it did not help either. Is there anything else I can try?

Please note , My word startup folder is empty and the office12 startup
folder is empty also. I can not delete anything in it since the folders are
empty. Would not know what to delete if the files where there.

http://support.microsoft.com/kb/827732

SYMPTOMS

If you double-click a document (for example, in Microsoft Windows Explorer)
to open the document in Microsoft Office Word 2007 , you may receive the
following error message:

The command cannot be performed because a dialog box is open. Click "OK" and
then close open dialog boxes to continue.

CAUSE

This problem may occur if you have a Word template in your Startup folder
that contains an autoexec macro that opens a dialog box.

Back to the top

WORKAROUND

Method 1: Open in Word

To open the document directly in Word, follow these steps.

Word 2007.

1. Start Word 2007.

2. Click the Microsoft Office Button, and then click Open.

Method 2: Remove the Template from Your Startup Folder

To remove a template from your startup folder, follow these steps.

Word 2007.

1. Exit Word 2007.

2. Click Start, point to Programs, point to Accessories, and then click
Windows Explorer.

3. Locate one of the following folders:€¢ C:\Documents and
Settings\username\Application Data\Microsoft\Word\STARTUP

Note In Windows Vista, locate the folder
C:\Users\username\AppData\Roaming\Microsoft\Word\S TARTUP

€¢ C:\Program Files\Microsoft Office\OFFICE12\STARTUP

4. Double-click the Startup folder to open it.

5. In the right Windows Explorer pane, click to select the template that you
want to remove, and then press DELETE.

Note In Windows Vista, locate the folder
C:\Users\username\AppData\Roaming\Microsoft\Word\S TARTUP

€¢ C:\Program Files\Microsoft Office\Office11\Startup folder

4. Double-click the Startup folder to open it.

5. In the right Windows Explorer pane, click to select the template that you
want to remove, and then press the DELETE key.

Update

The templates are in another folder and here is the path

Local Disk (C)/Users/Username/AppData/Roaming/Microsoft/Templates not the
word folder.

There are two files here Normal dotm and Email dotm I managed to delete the
email dotm but the normal keeps comming back after deleting it. I tested it
and the first word doc that I open is normal without the dialog message the
second doc I opem gives me the dialog message by this point the normal dotm
has re-appeared after deleting it I have confirmed this by looking in the
folder. If someone can tell me how to get rid of this file for good my
problem is solved. I am sure. I do not know how???????????????

Update

When I turn off my user account control setting as administrator I am able
to delete the template perminantly and fixes the issue but when I turn it
back on my issue comes back. Anyone??


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