i have office 2003 installed on a computer that uses an XP operating system
with multiple user profiles. word does not open correctly on one of these
profiles. i have manipulated registry entries for current user and when i try
to refix these it does not work. i have tried to reinstall from disk with
uninstalling and this did not work. i think i need to completely reinstall.
do i need to reinstall? if i uninstall office and delete all registry
entries, will i lose additional templates that i have downloaded?

Hi ?B?bW9wdG9wXzc=?=,

i have office 2003 installed on a computer that uses an XP operating system
with multiple user profiles. word does not open correctly on one of these
profiles. i have manipulated registry entries for current user and when i try
to refix these it does not work. i have tried to reinstall from disk with
uninstalling and this did not work. i think i need to completely reinstall.
do i need to reinstall? if i uninstall office and delete all registry
entries, will i lose additional templates that i have downloaded?

To answer your last question, first: reinstalling Word should not delete any
*.doc or *.dot files. It will remove the standard templates installed with Word
(Fax, etc.), but shouldn't affect anything else.

But before you go that route, have you tried Help/Detect and Repair?

Have you also made sure that there aren't any addins installed in this profile
that may be slowing down the initialization of the application?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

"Cindy M -WordMVP-" wrote:

Hi ?B?bW9wdG9wXzc=?=,

i have office 2003 installed on a computer that uses an XP operating system
with multiple user profiles. word does not open correctly on one of these
profiles. i have manipulated registry entries for current user and when i try
to refix these it does not work. i have tried to reinstall from disk with
uninstalling and this did not work. i think i need to completely reinstall.
do i need to reinstall? if i uninstall office and delete all registry
entries, will i lose additional templates that i have downloaded?

To answer your last question, first: reinstalling Word should not delete any
*.doc or *.dot files. It will remove the standard templates installed with Word
(Fax, etc.), but shouldn't affect anything else.

But before you go that route, have you tried Help/Detect and Repair?

Have you also made sure that there aren't any addins installed in this profile
that may be slowing down the initialization of the application?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

I have run detect and repair, but noyhing happened.
There are no add ins on this profile.
Registry changes I have made are as follows:

HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word/Data
HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word/UserInfo

I deleted the Data and UserInfo keys and also the normal.dot template(all at
the same time)

There is a file that keeps getting created
~$Normal
I know this should be a temp file but it contiuously gets created and stays
in folder.
Is this part of the problem?

Hi ?B?bW9wdG9wXzc=?=,

i have office 2003 installed on a computer that uses an XP operating system
with multiple user profiles. word does not open correctly on one of these
profiles. i have manipulated registry entries for current user and when i try
to refix these it does not work. i have tried to reinstall from disk with
uninstalling and this did not work. i think i need to completely reinstall.
do i need to reinstall? if i uninstall office and delete all registry
entries, will i lose additional templates that i have downloaded?

To answer your last question, first: reinstalling Word should not delete any
*.doc or *.dot files. It will remove the standard templates installed with Word
(Fax, etc.), but shouldn't affect anything else.

But before you go that route, have you tried Help/Detect and Repair?

Have you also made sure that there aren't any addins installed in this profile
that may be slowing down the initialization of the application?


I have run detect and repair, but noyhing happened.
There are no add ins on this profile.
Registry changes I have made are as follows:

HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word/Data
HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word/UserInfo

I deleted the Data and UserInfo keys and also the normal.dot template(all at
the same time)

There is a file that keeps getting created
~$Normal
I know this should be a temp file but it contiuously gets created and stays
in folder.
Is this part of the problem?

Word MUST have a copy of Normal.dot in order to run. If it can't find one, it
generates a new copy. It might not save it, however, if no customizations were made.
So this temp file is expected behavior.

I'd say: try creating a brand new user profile for this user. If it's "good" then
transfer the user's settings to it and delete the bad profile.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)

"Cindy M -WordMVP-" wrote:

Hi ?B?bW9wdG9wXzc=?=,

i have office 2003 installed on a computer that uses an XP operating system
with multiple user profiles. word does not open correctly on one of these
profiles. i have manipulated registry entries for current user and when i try
to refix these it does not work. i have tried to reinstall from disk with
uninstalling and this did not work. i think i need to completely reinstall.
do i need to reinstall? if i uninstall office and delete all registry
entries, will i lose additional templates that i have downloaded?

To answer your last question, first: reinstalling Word should not delete any
*.doc or *.dot files. It will remove the standard templates installed with Word
(Fax, etc.), but shouldn't affect anything else.

But before you go that route, have you tried Help/Detect and Repair?

Have you also made sure that there aren't any addins installed in this profile
that may be slowing down the initialization of the application?


I have run detect and repair, but noyhing happened.
There are no add ins on this profile.
Registry changes I have made are as follows:

HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word/Data
HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Word/UserInfo

I deleted the Data and UserInfo keys and also the normal.dot template(all at
the same time)

There is a file that keeps getting created
~$Normal
I know this should be a temp file but it contiuously gets created and stays
in folder.
Is this part of the problem?

Word MUST have a copy of Normal.dot in order to run. If it can't find one, it
generates a new copy. It might not save it, however, if no customizations were made.
So this temp file is expected behavior.

I'd say: try creating a brand new user profile for this user. If it's "good" then
transfer the user's settings to it and delete the bad profile.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)


I have already started a new user profile. Just trying to fix that one.
Both the normal.dot and ~$Normal exist even after making customizations.
Thank you for your time and help.

Hi ?B?bW9wdG9wXzc=?=,

I have already started a new user profile. Just trying to fix that one.
Both the normal.dot and ~$Normal exist even after making customizations.

As long as Word is running, you'll always see a tempfile (the second of the
two you list) in the same folder with a loaded template or opened document.
This is perfectly natural.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

"Cindy M -WordMVP-" wrote:

Hi ?B?bW9wdG9wXzc=?=,

I have already started a new user profile. Just trying to fix that one.
Both the normal.dot and ~$Normal exist even after making customizations.

As long as Word is running, you'll always see a tempfile (the second of the
two you list) in the same folder with a loaded template or opened document.
This is perfectly natural.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-)

Both files exist after word is closed.

Hi ?B?bW9wdG9wXzc=?=,

I have already started a new user profile. Just trying to fix that one.
Both the normal.dot and ~$Normal exist even after making customizations.

As long as Word is running, you'll always see a tempfile (the second of the
two you list) in the same folder with a loaded template or opened document.
This is perfectly natural.

Both files exist after word is closed.

Normal.dot should continue to exist after Word is closed.

Are you able to select and delete the temp file when Word is closed?

Note: If you're concentrating your efforts for getting Word to start more
quickly on this temp file, you may be chasing a red herring.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

"Cindy M -WordMVP-" wrote:

Hi ?B?bW9wdG9wXzc=?=,

I have already started a new user profile. Just trying to fix that one.
Both the normal.dot and ~$Normal exist even after making customizations.

As long as Word is running, you'll always see a tempfile (the second of the
two you list) in the same folder with a loaded template or opened document.
This is perfectly natural.

Both files exist after word is closed.

Normal.dot should continue to exist after Word is closed.

Are you able to select and delete the temp file when Word is closed?

Note: If you're concentrating your efforts for getting Word to start more
quickly on this temp file, you may be chasing a red herring.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

Yes I can delete the temp file when word is closed, but it just reappears after I start word again.

Hi ?B?bW9wdG9wXzc=?=,

Yes I can delete the temp file when word is closed, but it just reappears after I start word again.

Of course it does. It's supposed to. This has nothing to do with Word loading slowly.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and
not by e-mail :-)