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#1
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Problems with Normal.dot in Word 2003
Hi Everyone,
Is anyone experiencing problems with the normal.dot file in Word 2003 (ver 11.8125.8122) SP2? Most of my experience using normal.dot was with Word 2000 so I'm wondering if things have changed in 2003. Word 2000 used to create the normal.dot automatically on open if it didn't already exist. But not in 2003. Here are the problems that my users are reporting... 1. Word is not automatically creating the normal.dot file on open. 2. Making changes to page setup and then clicking the Default button is not making the changes to normal.dot. 3. If we manually create a normal.dot file, and save changes specifically to this file, then all appears to be O.K. But if we add menu items or buttons these do not get saved in normal.dot on a consistent basis. Some times it saves and at others everything appears to get reset to back to default conditions (e.g. as if normal.dot is being cleared). The most frustrating thing is that I am following the instructions posted on the MVP site and something just does not feel right about how normal.dot is working. It feels like something changed within the past 2 months that is affecting normal.dot. Any help would be greatly appreciated. Thanks, George |
#2
Posted to microsoft.public.word.pagelayout
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Problems with Normal.dot in Word 2003
The most common cause of all the problems you describe is a poorly written
add-in that is preventing Normal.dot from being saved. In most cases this turns out to be the add-in for Acrobat 7. If you have Acrobat 7 installed, see the last portion of http://www.gmayor.com/lose_that_adob...at_toolbar.htm -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Just George" wrote in message ... Hi Everyone, Is anyone experiencing problems with the normal.dot file in Word 2003 (ver 11.8125.8122) SP2? Most of my experience using normal.dot was with Word 2000 so I'm wondering if things have changed in 2003. Word 2000 used to create the normal.dot automatically on open if it didn't already exist. But not in 2003. Here are the problems that my users are reporting... 1. Word is not automatically creating the normal.dot file on open. 2. Making changes to page setup and then clicking the Default button is not making the changes to normal.dot. 3. If we manually create a normal.dot file, and save changes specifically to this file, then all appears to be O.K. But if we add menu items or buttons these do not get saved in normal.dot on a consistent basis. Some times it saves and at others everything appears to get reset to back to default conditions (e.g. as if normal.dot is being cleared). The most frustrating thing is that I am following the instructions posted on the MVP site and something just does not feel right about how normal.dot is working. It feels like something changed within the past 2 months that is affecting normal.dot. Any help would be greatly appreciated. Thanks, George |
#3
Posted to microsoft.public.word.pagelayout
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Problems with Normal.dot in Word 2003
Hi Suzanne,
You are brilliant!!! This seems to have fixed the problem. Now the difficult part... upgrading all of my Acrobat 7.0.0 Professional users to 7.0.9. It would be nice if I could find a simple upgrade but it appears to be a 4 step upgrade. But that's another problem. Adobe doesn't make my job any easier. Thanks a bunch. George "Suzanne S. Barnhill" wrote: The most common cause of all the problems you describe is a poorly written add-in that is preventing Normal.dot from being saved. In most cases this turns out to be the add-in for Acrobat 7. If you have Acrobat 7 installed, see the last portion of http://www.gmayor.com/lose_that_adob...at_toolbar.htm -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Just George" wrote in message ... Hi Everyone, Is anyone experiencing problems with the normal.dot file in Word 2003 (ver 11.8125.8122) SP2? Most of my experience using normal.dot was with Word 2000 so I'm wondering if things have changed in 2003. Word 2000 used to create the normal.dot automatically on open if it didn't already exist. But not in 2003. Here are the problems that my users are reporting... 1. Word is not automatically creating the normal.dot file on open. 2. Making changes to page setup and then clicking the Default button is not making the changes to normal.dot. 3. If we manually create a normal.dot file, and save changes specifically to this file, then all appears to be O.K. But if we add menu items or buttons these do not get saved in normal.dot on a consistent basis. Some times it saves and at others everything appears to get reset to back to default conditions (e.g. as if normal.dot is being cleared). The most frustrating thing is that I am following the instructions posted on the MVP site and something just does not feel right about how normal.dot is working. It feels like something changed within the past 2 months that is affecting normal.dot. Any help would be greatly appreciated. Thanks, George |
#4
Posted to microsoft.public.word.pagelayout
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Problems with Normal.dot in Word 2003
No, Graham is brilliant in this case. Glad I could help.
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Just George" wrote in message ... Hi Suzanne, You are brilliant!!! This seems to have fixed the problem. Now the difficult part... upgrading all of my Acrobat 7.0.0 Professional users to 7.0.9. It would be nice if I could find a simple upgrade but it appears to be a 4 step upgrade. But that's another problem. Adobe doesn't make my job any easier. Thanks a bunch. George "Suzanne S. Barnhill" wrote: The most common cause of all the problems you describe is a poorly written add-in that is preventing Normal.dot from being saved. In most cases this turns out to be the add-in for Acrobat 7. If you have Acrobat 7 installed, see the last portion of http://www.gmayor.com/lose_that_adob...at_toolbar.htm -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Just George" wrote in message ... Hi Everyone, Is anyone experiencing problems with the normal.dot file in Word 2003 (ver 11.8125.8122) SP2? Most of my experience using normal.dot was with Word 2000 so I'm wondering if things have changed in 2003. Word 2000 used to create the normal.dot automatically on open if it didn't already exist. But not in 2003. Here are the problems that my users are reporting... 1. Word is not automatically creating the normal.dot file on open. 2. Making changes to page setup and then clicking the Default button is not making the changes to normal.dot. 3. If we manually create a normal.dot file, and save changes specifically to this file, then all appears to be O.K. But if we add menu items or buttons these do not get saved in normal.dot on a consistent basis. Some times it saves and at others everything appears to get reset to back to default conditions (e.g. as if normal.dot is being cleared). The most frustrating thing is that I am following the instructions posted on the MVP site and something just does not feel right about how normal.dot is working. It feels like something changed within the past 2 months that is affecting normal.dot. Any help would be greatly appreciated. Thanks, George |
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