Reply
 
Thread Tools Display Modes
  #1   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII John LLLIII is offline
external usenet poster
 
Posts: 1
Default Prints only color in a document, not the black/white

Cannot figure where the problem is or how to resolve it. I have a Kodak 5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have printed
in the past without problems) all I get is the words highlighted in color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as a
browser. Also, I recieved a excell document and opened it but did not try to
print it. Any ideas?
  #2   Report Post  
Posted to microsoft.public.word.docmanagement
Herb Tyson [MVP] Herb Tyson [MVP] is offline
external usenet poster
 
Posts: 2,936
Default Prints only color in a document, not the black/white

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have printed
in the past without problems) all I get is the words highlighted in color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as a
browser. Also, I recieved a excell document and opened it but did not try
to
print it. Any ideas?


  #3   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

I'll give that a try. But can an emailed document change my settings without
my OK?

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have printed
in the past without problems) all I get is the words highlighted in color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as a
browser. Also, I recieved a excell document and opened it but did not try
to
print it. Any ideas?



  #4   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

Thankyou for your response. Sorry to say doing what you suggested did not do
the trick. Note: I mispoke, I did try to print the excell document and it
after that when the problem started. Note: the printer prints ok from other
applications. I can email you the offending xls document if that will help.
Or am I on the wrong track.
John

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have printed
in the past without problems) all I get is the words highlighted in color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as a
browser. Also, I recieved a excell document and opened it but did not try
to
print it. Any ideas?



  #5   Report Post  
Posted to microsoft.public.word.docmanagement
Herb Tyson [MVP] Herb Tyson [MVP] is offline
external usenet poster
 
Posts: 2,936
Default Prints only color in a document, not the black/white

I'm a little confused. Is this a Word problem, an Excel problem, or both?

If it's a problem that only recently began, then my first suspicion would be
that--possibly without your realizing it--Windows updated your printer
driver. Word often uses printer features that other applications do not use,
and this can affect printing. I would check Windows Updates and see if
anything new has been added since the problem began.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
Thankyou for your response. Sorry to say doing what you suggested did not
do
the trick. Note: I mispoke, I did try to print the excell document and
it
after that when the problem started. Note: the printer prints ok from
other
applications. I can email you the offending xls document if that will
help.
Or am I on the wrong track.
John

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then?
(hold
the Ctrl key as Word is starting; when the safe mode prompt appears,
click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a
Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have
printed
in the past without problems) all I get is the words highlighted in
color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as
a
browser. Also, I recieved a excell document and opened it but did not
try
to
print it. Any ideas?






  #6   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

Windows had a Kodak Printer update that I downloaded and applied. You may be
on the correct path. Is there a way to delete this update? Or something
else I can try. I am not very computer literate but I can do somethings.
Afterall, I found this site, did I not? I would hate to be on the leading
edge of integrating Microsoft divisions and Kodak.

"Herb Tyson [MVP]" wrote:

I'm a little confused. Is this a Word problem, an Excel problem, or both?

If it's a problem that only recently began, then my first suspicion would be
that--possibly without your realizing it--Windows updated your printer
driver. Word often uses printer features that other applications do not use,
and this can affect printing. I would check Windows Updates and see if
anything new has been added since the problem began.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
Thankyou for your response. Sorry to say doing what you suggested did not
do
the trick. Note: I mispoke, I did try to print the excell document and
it
after that when the problem started. Note: the printer prints ok from
other
applications. I can email you the offending xls document if that will
help.
Or am I on the wrong track.
John

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then?
(hold
the Ctrl key as Word is starting; when the safe mode prompt appears,
click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a
Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have
printed
in the past without problems) all I get is the words highlighted in
color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as
a
browser. Also, I recieved a excell document and opened it but did not
try
to
print it. Any ideas?




  #7   Report Post  
Posted to microsoft.public.word.docmanagement
Herb Tyson [MVP] Herb Tyson [MVP] is offline
external usenet poster
 
Posts: 2,936
Default Prints only color in a document, not the black/white

What version of Windows are you using? From Vista's Help (this might provide general guidance for XP, as well):

Restore a driver to its previous version

You must be logged on as an administrator to perform these steps.

You might want to restore the driver for a device to a previous version if you encounter problems with your computer or device after upgrading the driver.

1.. Open the Device Manager (in the control panel). If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2.. Double-click the category containing your device driver, and then double-click the name of the device you want to restore to a previous driver version.

3.. Click the Driver tab, and then click Roll Back Driver.

Here is an article with instructions for Windows XP:

http://support.microsoft.com/default.aspx/kb/306546

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message ...
Windows had a Kodak Printer update that I downloaded and applied. You may be
on the correct path. Is there a way to delete this update? Or something
else I can try. I am not very computer literate but I can do somethings.
Afterall, I found this site, did I not? I would hate to be on the leading
edge of integrating Microsoft divisions and Kodak.

"Herb Tyson [MVP]" wrote:

I'm a little confused. Is this a Word problem, an Excel problem, or both?

If it's a problem that only recently began, then my first suspicion would be
that--possibly without your realizing it--Windows updated your printer
driver. Word often uses printer features that other applications do not use,
and this can affect printing. I would check Windows Updates and see if
anything new has been added since the problem began.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
Thankyou for your response. Sorry to say doing what you suggested did not
do
the trick. Note: I mispoke, I did try to print the excell document and
it
after that when the problem started. Note: the printer prints ok from
other
applications. I can email you the offending xls document if that will
help.
Or am I on the wrong track.
John

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then?
(hold
the Ctrl key as Word is starting; when the safe mode prompt appears,
click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a
Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have
printed
in the past without problems) all I get is the words highlighted in
color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as
a
browser. Also, I recieved a excell document and opened it but did not
try
to
print it. Any ideas?




  #8   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

MS Windows Home editon
Version 2002
SP2.

Wasn't smart eoungh to do what you wanted.
John

"Herb Tyson [MVP]" wrote:

What version of Windows are you using? From Vista's Help (this might provide general guidance for XP, as well):

Restore a driver to its previous version

You must be logged on as an administrator to perform these steps.

You might want to restore the driver for a device to a previous version if you encounter problems with your computer or device after upgrading the driver.

1.. Open the Device Manager (in the control panel). If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2.. Double-click the category containing your device driver, and then double-click the name of the device you want to restore to a previous driver version.

3.. Click the Driver tab, and then click Roll Back Driver.

Here is an article with instructions for Windows XP:

http://support.microsoft.com/default.aspx/kb/306546

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message ...
Windows had a Kodak Printer update that I downloaded and applied. You may be
on the correct path. Is there a way to delete this update? Or something
else I can try. I am not very computer literate but I can do somethings.
Afterall, I found this site, did I not? I would hate to be on the leading
edge of integrating Microsoft divisions and Kodak.

"Herb Tyson [MVP]" wrote:

I'm a little confused. Is this a Word problem, an Excel problem, or both?

If it's a problem that only recently began, then my first suspicion would be
that--possibly without your realizing it--Windows updated your printer
driver. Word often uses printer features that other applications do not use,
and this can affect printing. I would check Windows Updates and see if
anything new has been added since the problem began.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
Thankyou for your response. Sorry to say doing what you suggested did not
do
the trick. Note: I mispoke, I did try to print the excell document and
it
after that when the problem started. Note: the printer prints ok from
other
applications. I can email you the offending xls document if that will
help.
Or am I on the wrong track.
John

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then?
(hold
the Ctrl key as Word is starting; when the safe mode prompt appears,
click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a
Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have
printed
in the past without problems) all I get is the words highlighted in
color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as
a
browser. Also, I recieved a excell document and opened it but did not
try
to
print it. Any ideas?




  #9   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

I don't know where to turn. I called Kodak product support and cannot get by
the local support people to people who understand the hand shaking between
Windows software and their Adobe easy share software. It looks like a
windows problem. For instance, if I try to print a copy of this page using
the printer icon on the header line all I get is the color, not the b/w text.
I just did it and all I got was color. How can I get help from Windows
people, or do I need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in message
...
Cannot figure where the problem is or how to resolve it. I have a Kodak
5500
printer which has work flawlessly. It prints documents OK from other
applications.

Here is what it does. When I print it a document (one that I have printed
in the past without problems) all I get is the words highlighted in color.
The rest is blank.

Hints; The only changes I have made to my system is to go to Chrome as a
browser. Also, I recieved a excell document and opened it but did not try
to
print it. Any ideas?



  #10   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Prints only color in a document, not the black/white

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand the
hand shaking between Windows software and their Adobe easy share
software. It looks like a windows problem. For instance, if I try
to print a copy of this page using the printer icon on the header
line all I get is the color, not the b/w text. I just did it and all
I got was color. How can I get help from Windows people, or do I
need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message ...
Cannot figure where the problem is or how to resolve it. I have a
Kodak 5500
printer which has work flawlessly. It prints documents OK from
other applications.

Here is what it does. When I print it a document (one that I have
printed in the past without problems) all I get is the words
highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and opened
it but did not try to
print it. Any ideas?





  #11   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand the
hand shaking between Windows software and their Adobe easy share
software. It looks like a windows problem. For instance, if I try
to print a copy of this page using the printer icon on the header
line all I get is the color, not the b/w text. I just did it and all
I got was color. How can I get help from Windows people, or do I
need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message ...
Cannot figure where the problem is or how to resolve it. I have a
Kodak 5500
printer which has work flawlessly. It prints documents OK from
other applications.

Here is what it does. When I print it a document (one that I have
printed in the past without problems) all I get is the words
highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and opened
it but did not try to
print it. Any ideas?




  #12   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Prints only color in a document, not the black/white

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand the
hand shaking between Windows software and their Adobe easy share
software. It looks like a windows problem. For instance, if I try
to print a copy of this page using the printer icon on the header
line all I get is the color, not the b/w text. I just did it and all
I got was color. How can I get help from Windows people, or do I
need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message ...
Cannot figure where the problem is or how to resolve it. I have a
Kodak 5500
printer which has work flawlessly. It prints documents OK from
other applications.

Here is what it does. When I print it a document (one that I have
printed in the past without problems) all I get is the words
highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and
opened it but did not try to
print it. Any ideas?



  #13   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document from
Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint scanning a
document and printing (local on this printer) prints B/W just fine.

I have tried updating Windows again. No Joy. One of those was a Kodak fix
which I also applied. I reset the system to an earlier date hoping to
eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades missing where
computers never existed so I am behind the power curve understanding how all
this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay then? (hold
the Ctrl key as Word is starting; when the safe mode prompt appears, click
Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand the
hand shaking between Windows software and their Adobe easy share
software. It looks like a windows problem. For instance, if I try
to print a copy of this page using the printer icon on the header
line all I get is the color, not the b/w text. I just did it and all
I got was color. How can I get help from Windows people, or do I
need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message ...
Cannot figure where the problem is or how to resolve it. I have a
Kodak 5500
printer which has work flawlessly. It prints documents OK from
other applications.

Here is what it does. When I print it a document (one that I have
printed in the past without problems) all I get is the words
highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and
opened it but did not try to
print it. Any ideas?




  #14   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Prints only color in a document, not the black/white

OK - but I suspect you are not going to like the answer. Word can only
format a document in a way allowed by the printer driver. The relationship
between Word and the driver is much tighter than is the case with most other
software. Check that the driver (and firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if necessary
upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document from
Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints B/W
just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades missing
where computers never existed so I am behind the power curve
understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand
the hand shaking between Windows software and their Adobe easy
share software. It looks like a windows problem. For instance,
if I try to print a copy of this page using the printer icon on
the header line all I get is the color, not the b/w text. I just
did it and all I got was color. How can I get help from Windows
people, or do I need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK from
other applications.

Here is what it does. When I print it a document (one that I
have printed in the past without problems) all I get is the
words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and
opened it but did not try to
print it. Any ideas?



  #15   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

Thanks, I had found that link and downloaded and installed both the firware
mentioned and driver software. No Joy. I am completely befuddled. I cross
posted this problem on the XP General Discussion under printers, but have not
seen a response. That section looks like it is rarely visited, but I am
hopeful. I am reluctant to upgrade to Vista but that may be my only way to
resolve the problem. What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can only
format a document in a way allowed by the printer driver. The relationship
between Word and the driver is much tighter than is the case with most other
software. Check that the driver (and firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if necessary
upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document from
Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints B/W
just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades missing
where computers never existed so I am behind the power curve
understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand
the hand shaking between Windows software and their Adobe easy
share software. It looks like a windows problem. For instance,
if I try to print a copy of this page using the printer icon on
the header line all I get is the color, not the b/w text. I just
did it and all I got was color. How can I get help from Windows
people, or do I need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK from
other applications.

Here is what it does. When I print it a document (one that I
have printed in the past without problems) all I get is the
words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and
opened it but did not try to
print it. Any ideas?






  #16   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Prints only color in a document, not the black/white

I don't think Vista will make any difference. I suspect that the problem is
an adverse inter-action between Word and the Printer driver that will need a
new driver to fix.
..
Without checking back through the thread to check, have you tried setting
the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is the
case with most other software. Check that the driver (and firmware)
available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if necessary
upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints B/W
just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades missing
where computers never existed so I am behind the power curve
understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand
the hand shaking between Windows software and their Adobe easy
share software. It looks like a windows problem. For instance,
if I try to print a copy of this page using the printer icon on
the header line all I get is the color, not the b/w text. I just
did it and all I got was color. How can I get help from Windows
people, or do I need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe
mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.

Here is what it does. When I print it a document (one that I
have printed in the past without problems) all I get is the
words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and
opened it but did not try to
print it. Any ideas?



  #17   Report Post  
Posted to microsoft.public.word.docmanagement
Herb Tyson [MVP] Herb Tyson [MVP] is offline
external usenet poster
 
Posts: 2,936
Default Prints only color in a document, not the black/white

I might have missed it, but I still don't see which version of WORD John is
using. He said "MS Windows Home", but that is his version of Windows -- not
Word or Office. The version of Office would be something like Office 2003,
Office 2007, Office 2000, etc. (and Word would have the same version number
as Office).

My only other suggestion would be to try a driver for a similar printer to
see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP
3.

I presume that John has visited this site, specified the version of Windows
(I'm assuming Windows XP... but I can't be sure, since I'm not familiar with
any of the "Home" editions), downloaded the most recent drivers and tried
them:

http://www.kodak.com/global/en/servi...?pq-path=10624

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Graham Mayor" wrote in message
...
I don't think Vista will make any difference. I suspect that the problem is
an adverse inter-action between Word and the Printer driver that will need
a new driver to fix.
.
Without checking back through the thread to check, have you tried setting
the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is the
case with most other software. Check that the driver (and firmware)
available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if necessary
upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints B/W
just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades missing
where computers never existed so I am behind the power curve
understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand
the hand shaking between Windows software and their Adobe easy
share software. It looks like a windows problem. For instance,
if I try to print a copy of this page using the printer icon on
the header line all I get is the color, not the b/w text. I just
did it and all I got was color. How can I get help from Windows
people, or do I need to go out and by Vista?????????

"Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe
mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote in
message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.

Here is what it does. When I print it a document (one that I
have printed in the past without problems) all I get is the
words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and
opened it but did not try to
print it. Any ideas?




  #18   Report Post  
Posted to microsoft.public.word.docmanagement
Graham Mayor Graham Mayor is offline
external usenet poster
 
Posts: 19,312
Default Prints only color in a document, not the black/white

I thought he said Word 2002?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Herb Tyson [MVP] wrote:
I might have missed it, but I still don't see which version of WORD
John is using. He said "MS Windows Home", but that is his version of
Windows -- not Word or Office. The version of Office would be
something like Office 2003, Office 2007, Office 2000, etc. (and Word
would have the same version number as Office).

My only other suggestion would be to try a driver for a similar
printer to see if that solves the issue... such as the EasyShare
5300, 5100, or the ESP 3.

I presume that John has visited this site, specified the version of
Windows (I'm assuming Windows XP... but I can't be sure, since I'm
not familiar with any of the "Home" editions), downloaded the most
recent drivers and tried them:

http://www.kodak.com/global/en/servi...?pq-path=10624


"Graham Mayor" wrote in message
...
I don't think Vista will make any difference. I suspect that the
problem is an adverse inter-action between Word and the Printer
driver that will need a new driver to fix.
.
Without checking back through the thread to check, have you tried
setting the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is
the case with most other software. Check that the driver (and
firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if
necessary upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints
B/W just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades
missing where computers never existed so I am behind the power
curve understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support
and cannot get by the local support people to people who
understand the hand shaking between Windows software and
their Adobe easy share software. It looks like a windows
problem. For instance, if I try to print a copy of this page
using the printer icon on the header line all I get is the
color, not the b/w text. I just did it and all I got was
color. How can I get help from Windows people, or do I need
to go out and by Vista????????? "Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print
okay then? (hold the Ctrl key as Word is starting; when the
safe mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote
in message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.

Here is what it does. When I print it a document (one that
I have printed in the past without problems) all I get is
the words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go
to Chrome as a browser. Also, I recieved a excell document
and opened it but did not try to
print it. Any ideas?



  #19   Report Post  
Posted to microsoft.public.word.docmanagement
Herb Tyson [MVP] Herb Tyson [MVP] is offline
external usenet poster
 
Posts: 2,936
Default Prints only color in a document, not the black/white

He said:

MS Windows Home editon
Version 2002


So... I was not sure.

In any case, perhaps he can try some of the most recent suggestions. This
is a rather perplexing problem.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Graham Mayor" wrote in message
...
I thought he said Word 2002?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Herb Tyson [MVP] wrote:
I might have missed it, but I still don't see which version of WORD
John is using. He said "MS Windows Home", but that is his version of
Windows -- not Word or Office. The version of Office would be
something like Office 2003, Office 2007, Office 2000, etc. (and Word
would have the same version number as Office).

My only other suggestion would be to try a driver for a similar
printer to see if that solves the issue... such as the EasyShare
5300, 5100, or the ESP 3.

I presume that John has visited this site, specified the version of
Windows (I'm assuming Windows XP... but I can't be sure, since I'm
not familiar with any of the "Home" editions), downloaded the most
recent drivers and tried them:

http://www.kodak.com/global/en/servi...?pq-path=10624


"Graham Mayor" wrote in message
...
I don't think Vista will make any difference. I suspect that the
problem is an adverse inter-action between Word and the Printer
driver that will need a new driver to fix.
.
Without checking back through the thread to check, have you tried
setting the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is
the case with most other software. Check that the driver (and
firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if
necessary upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints
B/W just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades
missing where computers never existed so I am behind the power
curve understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support
and cannot get by the local support people to people who
understand the hand shaking between Windows software and
their Adobe easy share software. It looks like a windows
problem. For instance, if I try to print a copy of this page
using the printer icon on the header line all I get is the
color, not the b/w text. I just did it and all I got was
color. How can I get help from Windows people, or do I need
to go out and by Vista????????? "Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print
okay then? (hold the Ctrl key as Word is starting; when the
safe mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote
in message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.

Here is what it does. When I print it a document (one that
I have printed in the past without problems) all I get is
the words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go
to Chrome as a browser. Also, I recieved a excell document
and opened it but did not try to
print it. Any ideas?




  #20   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

Office 2007 Suite which is Word 2007.
John

"Herb Tyson [MVP]" wrote:

He said:

MS Windows Home editon
Version 2002


So... I was not sure.

In any case, perhaps he can try some of the most recent suggestions. This
is a rather perplexing problem.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Graham Mayor" wrote in message
...
I thought he said Word 2002?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Herb Tyson [MVP] wrote:
I might have missed it, but I still don't see which version of WORD
John is using. He said "MS Windows Home", but that is his version of
Windows -- not Word or Office. The version of Office would be
something like Office 2003, Office 2007, Office 2000, etc. (and Word
would have the same version number as Office).

My only other suggestion would be to try a driver for a similar
printer to see if that solves the issue... such as the EasyShare
5300, 5100, or the ESP 3.

I presume that John has visited this site, specified the version of
Windows (I'm assuming Windows XP... but I can't be sure, since I'm
not familiar with any of the "Home" editions), downloaded the most
recent drivers and tried them:

http://www.kodak.com/global/en/servi...?pq-path=10624


"Graham Mayor" wrote in message
...
I don't think Vista will make any difference. I suspect that the
problem is an adverse inter-action between Word and the Printer
driver that will need a new driver to fix.
.
Without checking back through the thread to check, have you tried
setting the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is
the case with most other software. Check that the driver (and
firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if
necessary upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints
B/W just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades
missing where computers never existed so I am behind the power
curve understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support
and cannot get by the local support people to people who
understand the hand shaking between Windows software and
their Adobe easy share software. It looks like a windows
problem. For instance, if I try to print a copy of this page
using the printer icon on the header line all I get is the
color, not the b/w text. I just did it and all I got was
color. How can I get help from Windows people, or do I need
to go out and by Vista????????? "Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print
okay then? (hold the Ctrl key as Word is starting; when the
safe mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote
in message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.

Here is what it does. When I print it a document (one that
I have printed in the past without problems) all I get is
the words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go
to Chrome as a browser. Also, I recieved a excell document
and opened it but did not try to
print it. Any ideas?







  #21   Report Post  
Posted to microsoft.public.word.docmanagement
Herb Tyson [MVP] Herb Tyson [MVP] is offline
external usenet poster
 
Posts: 2,936
Default Prints only color in a document, not the black/white

Knowing the version lets us focus on the problem more directly --this let me
check Word 2007 *and* the Kodak 5500. Doing that, I see that there are
others having the identical problem. Only, in the other cases, the letters
they're printing are coming out completely blank, since they contain no
color.

How many black ink tanks does your printer have? Are you positive that you
have blank ink in the tank that Word is trying to use?

If yes... as a work-around, you can use Word's free PDF add-on to create a
pdf version of the document, and then print it from Acrobat Reader (or some
other pdf reader). I would be interested in knowing if this works.

The free Office 2007 PDF add-on is available he


http://www.microsoft.com/downloads/d...displaylang=en

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
Office 2007 Suite which is Word 2007.
John

"Herb Tyson [MVP]" wrote:

He said:

MS Windows Home editon
Version 2002


So... I was not sure.

In any case, perhaps he can try some of the most recent suggestions.
This
is a rather perplexing problem.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Graham Mayor" wrote in message
...
I thought he said Word 2002?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Herb Tyson [MVP] wrote:
I might have missed it, but I still don't see which version of WORD
John is using. He said "MS Windows Home", but that is his version of
Windows -- not Word or Office. The version of Office would be
something like Office 2003, Office 2007, Office 2000, etc. (and Word
would have the same version number as Office).

My only other suggestion would be to try a driver for a similar
printer to see if that solves the issue... such as the EasyShare
5300, 5100, or the ESP 3.

I presume that John has visited this site, specified the version of
Windows (I'm assuming Windows XP... but I can't be sure, since I'm
not familiar with any of the "Home" editions), downloaded the most
recent drivers and tried them:

http://www.kodak.com/global/en/servi...?pq-path=10624


"Graham Mayor" wrote in message
...
I don't think Vista will make any difference. I suspect that the
problem is an adverse inter-action between Word and the Printer
driver that will need a new driver to fix.
.
Without checking back through the thread to check, have you tried
setting the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is
the case with most other software. Check that the driver (and
firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if
necessary upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints
B/W just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades
missing where computers never existed so I am behind the power
curve understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support
and cannot get by the local support people to people who
understand the hand shaking between Windows software and
their Adobe easy share software. It looks like a windows
problem. For instance, if I try to print a copy of this page
using the printer icon on the header line all I get is the
color, not the b/w text. I just did it and all I got was
color. How can I get help from Windows people, or do I need
to go out and by Vista????????? "Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print
okay then? (hold the Ctrl key as Word is starting; when the
safe mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote
in message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.

Here is what it does. When I print it a document (one that
I have printed in the past without problems) all I get is
the words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go
to Chrome as a browser. Also, I recieved a excell document
and opened it but did not try to
print it. Any ideas?





  #22   Report Post  
Posted to microsoft.public.word.docmanagement
John LLLIII[_2_] John LLLIII[_2_] is offline
external usenet poster
 
Posts: 10
Default Prints only color in a document, not the black/white

How many versions of CROW are there to eat. Kodak sent a new print head and
that did the trick. I have many hours trying to diagnose this problem and
maybe a recap will help others learn what I learned.

The print head began to fail in spruts of work then no work. I replaced the
ink cartridges and went thru all the diagnosis on the printer I could, but
one. (main menu, print diagnostic sheet) Every one pointed me to a failure
other than the hardware. When I did the last one the test page printed only
the red Kodak name and nothing else. That sent me back to the hardware guys
that sent me a new print head.

The indications within application pointed to software. ie a "printer not
responding and ink empty" message took forever to display causing me to abort
the activity with cntl/del. Test after test printed only the color text on
the page, not the b/w. I have reloaded the sw so many times I can do it in
my sleep.

Using the "properties" set the computer into a loop. Software indication I
thought.

I hope I did not mislead anybody in my discriptions of the problems. If so
it was because of the intermittent nature of the failure. First it would not
print from Word and then on a shorter document without color text, it did.
Then it would print an Outlook email, then it wouldn't.

Bottom line. Kodak needs to clean up their act with this type of failure.
Probably beyond any human solution tho. I will forgive them if the printer
works.

Thankyou for all your time and assistance. Your questions kept me thinking
and stopped me from selling the printer as a boat anchor. 4 stars!
John

Am I forgiven?

"Herb Tyson [MVP]" wrote:

Knowing the version lets us focus on the problem more directly --this let me
check Word 2007 *and* the Kodak 5500. Doing that, I see that there are
others having the identical problem. Only, in the other cases, the letters
they're printing are coming out completely blank, since they contain no
color.

How many black ink tanks does your printer have? Are you positive that you
have blank ink in the tank that Word is trying to use?

If yes... as a work-around, you can use Word's free PDF add-on to create a
pdf version of the document, and then print it from Acrobat Reader (or some
other pdf reader). I would be interested in knowing if this works.

The free Office 2007 PDF add-on is available he


http://www.microsoft.com/downloads/d...displaylang=en

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
Office 2007 Suite which is Word 2007.
John

"Herb Tyson [MVP]" wrote:

He said:

MS Windows Home editon
Version 2002

So... I was not sure.

In any case, perhaps he can try some of the most recent suggestions.
This
is a rather perplexing problem.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Graham Mayor" wrote in message
...
I thought he said Word 2002?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Herb Tyson [MVP] wrote:
I might have missed it, but I still don't see which version of WORD
John is using. He said "MS Windows Home", but that is his version of
Windows -- not Word or Office. The version of Office would be
something like Office 2003, Office 2007, Office 2000, etc. (and Word
would have the same version number as Office).

My only other suggestion would be to try a driver for a similar
printer to see if that solves the issue... such as the EasyShare
5300, 5100, or the ESP 3.

I presume that John has visited this site, specified the version of
Windows (I'm assuming Windows XP... but I can't be sure, since I'm
not familiar with any of the "Home" editions), downloaded the most
recent drivers and tried them:

http://www.kodak.com/global/en/servi...?pq-path=10624


"Graham Mayor" wrote in message
...
I don't think Vista will make any difference. I suspect that the
problem is an adverse inter-action between Word and the Printer
driver that will need a new driver to fix.
.
Without checking back through the thread to check, have you tried
setting the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is
the case with most other software. Check that the driver (and
firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if
necessary upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints
B/W just fine.

I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades
missing where computers never existed so I am behind the power
curve understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support
and cannot get by the local support people to people who
understand the hand shaking between Windows software and
their Adobe easy share software. It looks like a windows
problem. For instance, if I try to print a copy of this page
using the printer icon on the header line all I get is the
color, not the b/w text. I just did it and all I got was
color. How can I get help from Windows people, or do I need
to go out and by Vista????????? "Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print
okay then? (hold the Ctrl key as Word is starting; when the
safe mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John wrote
in message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.

Here is what it does. When I print it a document (one that
I have printed in the past without problems) all I get is
the words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to go
to Chrome as a browser. Also, I recieved a excell document
and opened it but did not try to
print it. Any ideas?






  #23   Report Post  
Posted to microsoft.public.word.docmanagement
Herb Tyson [MVP] Herb Tyson [MVP] is offline
external usenet poster
 
Posts: 2,936
Default Prints only color in a document, not the black/white

I'm glad the problem is resolved. It had a bunch of us scratching our heads
(and since I have very little hair to intervene, head-scratching can be a
painful activity).

Good to see that your printer won't be poisoning the fish anytime soon. ;-)

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
How many versions of CROW are there to eat. Kodak sent a new print head
and
that did the trick. I have many hours trying to diagnose this problem and
maybe a recap will help others learn what I learned.

The print head began to fail in spruts of work then no work. I replaced
the
ink cartridges and went thru all the diagnosis on the printer I could, but
one. (main menu, print diagnostic sheet) Every one pointed me to a
failure
other than the hardware. When I did the last one the test page printed
only
the red Kodak name and nothing else. That sent me back to the hardware
guys
that sent me a new print head.

The indications within application pointed to software. ie a "printer not
responding and ink empty" message took forever to display causing me to
abort
the activity with cntl/del. Test after test printed only the color text
on
the page, not the b/w. I have reloaded the sw so many times I can do it
in
my sleep.

Using the "properties" set the computer into a loop. Software indication
I
thought.

I hope I did not mislead anybody in my discriptions of the problems. If
so
it was because of the intermittent nature of the failure. First it would
not
print from Word and then on a shorter document without color text, it did.
Then it would print an Outlook email, then it wouldn't.

Bottom line. Kodak needs to clean up their act with this type of failure.
Probably beyond any human solution tho. I will forgive them if the
printer
works.

Thankyou for all your time and assistance. Your questions kept me
thinking
and stopped me from selling the printer as a boat anchor. 4 stars!
John

Am I forgiven?

"Herb Tyson [MVP]" wrote:

Knowing the version lets us focus on the problem more directly --this let
me
check Word 2007 *and* the Kodak 5500. Doing that, I see that there are
others having the identical problem. Only, in the other cases, the
letters
they're printing are coming out completely blank, since they contain no
color.

How many black ink tanks does your printer have? Are you positive that
you
have blank ink in the tank that Word is trying to use?

If yes... as a work-around, you can use Word's free PDF add-on to create
a
pdf version of the document, and then print it from Acrobat Reader (or
some
other pdf reader). I would be interested in knowing if this works.

The free Office 2007 PDF add-on is available he


http://www.microsoft.com/downloads/d...displaylang=en

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" wrote in message
...
Office 2007 Suite which is Word 2007.
John

"Herb Tyson [MVP]" wrote:

He said:

MS Windows Home editon
Version 2002

So... I was not sure.

In any case, perhaps he can try some of the most recent suggestions.
This
is a rather perplexing problem.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Graham Mayor" wrote in message
...
I thought he said Word 2002?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Herb Tyson [MVP] wrote:
I might have missed it, but I still don't see which version of WORD
John is using. He said "MS Windows Home", but that is his version
of
Windows -- not Word or Office. The version of Office would be
something like Office 2003, Office 2007, Office 2000, etc. (and
Word
would have the same version number as Office).

My only other suggestion would be to try a driver for a similar
printer to see if that solves the issue... such as the EasyShare
5300, 5100, or the ESP 3.

I presume that John has visited this site, specified the version of
Windows (I'm assuming Windows XP... but I can't be sure, since I'm
not familiar with any of the "Home" editions), downloaded the most
recent drivers and tried them:

http://www.kodak.com/global/en/servi...?pq-path=10624


"Graham Mayor" wrote in message
...
I don't think Vista will make any difference. I suspect that the
problem is an adverse inter-action between Word and the Printer
driver that will need a new driver to fix.
.
Without checking back through the thread to check, have you tried
setting the font colour to black (as opposed to the default auto)?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both
the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General
Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the
problem.
What do you think?
John

"Graham Mayor" wrote:

OK - but I suspect you are not going to like the answer. Word
can
only format a document in a way allowed by the printer driver.
The
relationship between Word and the driver is much tighter than is
the case with most other software. Check that the driver (and
firmware) available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if
necessary upgrade.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
Sorry.

safe mode. No difference.
It is all documents. For instance when I try to print a
document
from Outlook all I get is the blue print. No black and white.

It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints
B/W just fine.

I have tried updating Windows again. No Joy. One of those was
a
Kodak fix which I also applied. I reset the system to an
earlier
date hoping to eleminate all updates, No Joy.

Will try safe mode again but don't expect to see any
difference.

I have reloaded the Kodak driver. No Joy

Updates something called Pdf 995 to version 9. No joy.

I will do anything I am capable of doing but I have decades
missing where computers never existed so I am behind the power
curve understanding how all this stuff plays together.

I appreciate the attemps to date.
John

"Graham Mayor" wrote:

The particular questions we

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print
okay
then? (hold the Ctrl key as Word is starting; when the safe
mode
prompt appears, click Yes).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




John LLLIII wrote:
I thought I did. Here is again is the answer to his
question.
MS Windows Home editon
Version 2002
SP2.


"Graham Mayor" wrote:

Answering the questions you have been asked might be a
start.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



John LLLIII wrote:
I don't know where to turn. I called Kodak product support
and cannot get by the local support people to people who
understand the hand shaking between Windows software and
their Adobe easy share software. It looks like a windows
problem. For instance, if I try to print a copy of this
page
using the printer icon on the header line all I get is the
color, not the b/w text. I just did it and all I got was
color. How can I get help from Windows people, or do I
need
to go out and by Vista????????? "Herb Tyson [MVP]" wrote:

Is it just this one document? Or is it all documents?

What happens if you start Word in Safe mode? Does it print
okay then? (hold the Ctrl key as Word is starting; when
the
safe mode prompt appears, click Yes).

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"John LLLIII" John
wrote
in message
...
Cannot figure where the problem is or how to resolve it.
I
have a Kodak 5500
printer which has work flawlessly. It prints documents
OK
from other applications.

Here is what it does. When I print it a document (one
that
I have printed in the past without problems) all I get is
the words highlighted in color. The rest is blank.

Hints; The only changes I have made to my system is to
go
to Chrome as a browser. Also, I recieved a excell
document
and opened it but did not try to
print it. Any ideas?







Reply
Thread Tools
Display Modes

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
When I print my watermark (its black and white), it prints BLUE! Ben20hirose Microsoft Word Help 1 October 5th 07 03:50 PM
how do i change from color to black and white? Gorthyn Microsoft Word Help 2 November 28th 06 04:07 PM
How do I print in white color on black paper? APerlstein Microsoft Word Help 9 June 15th 06 07:26 PM
Excel embedded chart prints in black/white Jess Microsoft Word Help 0 October 6th 05 04:49 PM
Word: Embedded Excel chart prints black and white BobS Microsoft Word Help 4 May 16th 05 07:11 PM


All times are GMT +1. The time now is 09:03 PM.

Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 Microsoft Office Word Forum - WordBanter.
The comments are property of their posters.
 

About Us

"It's about Microsoft Word"