I need a sample letter explaining to a customer that the ticket she bought
will not be refunded or exchange for another show

First you need to make sure that the conditions of sale of the tickets
clearly identified those particular conditions. Then, if that is the case,
you simply refer to those conditions. If there were not conditions of sale
made available to the purchaser at the time of purchase, or they did not
identify those particular conditions, why shouldn't the purchaser be
entitled to a refund?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"education" wrote in message
...
I need a sample letter explaining to a customer that the ticket she bought
will not be refunded or exchange for another show