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Prompted to select encoding when opening a document in Word 2007
I work the Help Desk at a university and have a student in dire need of
assistance. Here is the information that I have: She started a document in Word 2003. The document was saved and the user emailed it to herself. She then edited it in Word 2007 and saved it. The user next opened the file in Word 2003 and worked on it for a very lengthy time. Per the user, she was saving changes every ten minutes. The user then closed the document at the end of this editing session and attempted to reopen it. At this point the user was prompted to select the encoding that makes the document readable. She said she downloaded and installed Word 2007 and is still getting the same message. It may be worth noting that the original file name was Paper-Wednesday. The user now has another file on her Desktop called ~$per-Wednesday. Per the user, the ~$per-Wednesday file has the newest changes that were made. The Paper-Wednesday file has the document prior to those changes. When attempting to open the ~$per-Wednesday file is when the user gets the message about selecting encoding to use. I'd like to know if there is any way to fix this problem without her having to go back and basically recreate the changes she made. Thank you. A prompt response would be greatly appreciated. |
#2
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Prompted to select encoding when opening a document in Word 2007
The impression that the ~$per-Wednesday file contains the changes is
incorrect. That file is the "owner file" that tells Word whether the Paper-Wednesday file is in use. It's described at http://support.microsoft.com/?kbid=211632 in the section "Owner File (Same Directory as Source File)". If the user opened the attachment directly from the email without first saving it as a separate disk file, the changes *may* be in a temporary file or may have been permanently lost. See http://www.gmayor.com/outlook_attachments.htm for instructions to try to recover the temporary file if it still exists. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Gary wrote: I work the Help Desk at a university and have a student in dire need of assistance. Here is the information that I have: She started a document in Word 2003. The document was saved and the user emailed it to herself. She then edited it in Word 2007 and saved it. The user next opened the file in Word 2003 and worked on it for a very lengthy time. Per the user, she was saving changes every ten minutes. The user then closed the document at the end of this editing session and attempted to reopen it. At this point the user was prompted to select the encoding that makes the document readable. She said she downloaded and installed Word 2007 and is still getting the same message. It may be worth noting that the original file name was Paper-Wednesday. The user now has another file on her Desktop called ~$per-Wednesday. Per the user, the ~$per-Wednesday file has the newest changes that were made. The Paper-Wednesday file has the document prior to those changes. When attempting to open the ~$per-Wednesday file is when the user gets the message about selecting encoding to use. I'd like to know if there is any way to fix this problem without her having to go back and basically recreate the changes she made. Thank you. A prompt response would be greatly appreciated. |
#3
Posted to microsoft.public.word.docmanagement
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Prompted to select encoding when opening a document in Word 2007
The impression that the ~$per-Wednesday file contains the changes is incorrect. That file is the "owner file" that tells Word whether the Paper-Wednesday file is in use. It's described at http://support.microsoft.com/?kbid=211632 in the section "Owner File (Same Directory as Source File)". If the user opened the attachment directly from the email without first saving it as a separate disk file, the changes *may* be in a temporary file or may have been permanently lost. See http://www.gmayor.com/outlook_attachments.htm for instructions to try to recover the temporary file if it still exists. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Gary wrote: I work the Help Desk at a university and have a student in dire need of assistance. Here is the information that I have: She started a document in Word 2003. The document was saved and the user emailed it to herself. She then edited it in Word 2007 and saved it. The user next opened the file in Word 2003 and worked on it for a very lengthy time. Per the user, she was saving changes every ten minutes. The user then closed the document at the end of this editing session and attempted to reopen it. At this point the user was prompted to select the encoding that makes the document readable. She said she downloaded and installed Word 2007 and is still getting the same message. It may be worth noting that the original file name was Paper-Wednesday. The user now has another file on her Desktop called ~$per-Wednesday. Per the user, the ~$per-Wednesday file has the newest changes that were made. The Paper-Wednesday file has the document prior to those changes. When attempting to open the ~$per-Wednesday file is when the user gets the message about selecting encoding to use. I'd like to know if there is any way to fix this problem without her having to go back and basically recreate the changes she made. Thank you. A prompt response would be greatly appreciated. |
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