A Microsoft Word forum. Microsoft Office Word Forum - WordBanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Microsoft Office Word Forum - WordBanter forum » Microsoft Word Newsgroups » Microsoft Word Help
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Hyperlink - Ctrl + Click not working



 
 
Thread Tools Display Modes
  #1  
Old April 29th 05, 09:08 PM
Jspagnoli
external usenet poster
 
Posts: n/a
Default Hyperlink - Ctrl + Click not working

We have a document that a user setup with a table of contents. She setup the
hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the
TOC works, however, when another user in her department does it, it does not
work. This may be due to the Group Policy we have in effect, but I am not
sure. The group polciy limits users to be allowed to run only approved
programs. Does anyone know what executable or file the hyperlinks in the TOC
actually use, so that we can add this as an approved program? If not, are
there any other suggestions? Thanks in advance.
Ads
  #2  
Old April 29th 05, 10:24 PM
Jay Freedman
external usenet poster
 
Posts: n/a
Default

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.


For links within and between Word documents, it isn't a separate program,
it's part of Word. When the hyperlinks are to web addresses, then it calls
the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click
to follow hyperlink". If that's unchecked, then just clicking the link
without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org


  #3  
Old May 2nd 05, 09:30 PM
Jspagnoli
external usenet poster
 
Posts: n/a
Default

Thanks for the reply - however, we have already tried that and it does not
work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly appreciated.
Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.


For links within and between Word documents, it isn't a separate program,
it's part of Word. When the hyperlinks are to web addresses, then it calls
the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click
to follow hyperlink". If that's unchecked, then just clicking the link
without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org



  #4  
Old May 2nd 05, 10:38 PM
Jay Freedman
external usenet poster
 
Posts: n/a
Default

I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry
entries, so the very things that usually cause problems are *not* replaced
(unless you want to go for a full nuke of Windows, reformat and start over
g).

Your wording is a bit inexact -- is the failure of the TOC links happening
only on one machine in the department? The same document file, copied to
other users' machines, does work properly? On the problem machine, can you
create hyperlinks and a TOC in a new document, and do they work? What
happens if you swap keyboards with another machine (maybe the Ctrl key
doesn't work)?

If it is a software problem in Word on one machine, the thing that's most
likely to fix it is deleting and rebuilding Word's Data key in the registry,
as described at http://word.mvps.org/faqs/customizat...eySettings.htm.
That key is where options such as Ctrl+click are permanently stored. Before
you do anything, read all the way through the article, especially the part
about saving preferences so they can be reloaded.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jspagnoli wrote:
Thanks for the reply - however, we have already tried that and it
does not work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly
appreciated. Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.


For links within and between Word documents, it isn't a separate
program, it's part of Word. When the hyperlinks are to web
addresses, then it calls the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL
+ click to follow hyperlink". If that's unchecked, then just
clicking the link without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org



  #5  
Old May 3rd 05, 08:15 PM
Jspagnoli
external usenet poster
 
Posts: n/a
Default

Thanks for the advice - I will look at that article. And yes, this user
cannot access hyperlinks in Word no matter what file. Yet others in the same
OU/department can. We have a restictive group policy, that ALL users have in
effect, but that would mean all users would be having this issue. However,
this message pops up when this particular user tries to do the hyperlinks
within Word:

"This operation has been cancelled due to restrictions in effect on this
computer. Please contact your system adminstrator."

So, even though it leans towards a GPO issue, it does not make logical
sense. Any more advice/suggestions would be greatly appreciated. Thanks
again.

"Jay Freedman" wrote:

I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry
entries, so the very things that usually cause problems are *not* replaced
(unless you want to go for a full nuke of Windows, reformat and start over
g).

Your wording is a bit inexact -- is the failure of the TOC links happening
only on one machine in the department? The same document file, copied to
other users' machines, does work properly? On the problem machine, can you
create hyperlinks and a TOC in a new document, and do they work? What
happens if you swap keyboards with another machine (maybe the Ctrl key
doesn't work)?

If it is a software problem in Word on one machine, the thing that's most
likely to fix it is deleting and rebuilding Word's Data key in the registry,
as described at http://word.mvps.org/faqs/customizat...eySettings.htm.
That key is where options such as Ctrl+click are permanently stored. Before
you do anything, read all the way through the article, especially the part
about saving preferences so they can be reloaded.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jspagnoli wrote:
Thanks for the reply - however, we have already tried that and it
does not work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly
appreciated. Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.

For links within and between Word documents, it isn't a separate
program, it's part of Word. When the hyperlinks are to web
addresses, then it calls the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL
+ click to follow hyperlink". If that's unchecked, then just
clicking the link without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org




  #6  
Old May 3rd 05, 09:38 PM
Jay Freedman
external usenet poster
 
Posts: n/a
Default

Well, it wouldn't be the first time an error message pointed in a
bogus direction, and I still think it'll turn out to be some
corruption in the Data key. But if it is related to a GPO restriction,
that's outside my area of expertise. You could post the question to
the microsoft.public.office.setup newsgroup, where you're more likely
to find someone who knows about group policies.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

On Tue, 3 May 2005 12:15:03 -0700, Jspagnoli
wrote:

Thanks for the advice - I will look at that article. And yes, this user
cannot access hyperlinks in Word no matter what file. Yet others in the same
OU/department can. We have a restictive group policy, that ALL users have in
effect, but that would mean all users would be having this issue. However,
this message pops up when this particular user tries to do the hyperlinks
within Word:

"This operation has been cancelled due to restrictions in effect on this
computer. Please contact your system adminstrator."

So, even though it leans towards a GPO issue, it does not make logical
sense. Any more advice/suggestions would be greatly appreciated. Thanks
again.

"Jay Freedman" wrote:

I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry
entries, so the very things that usually cause problems are *not* replaced
(unless you want to go for a full nuke of Windows, reformat and start over
g).

Your wording is a bit inexact -- is the failure of the TOC links happening
only on one machine in the department? The same document file, copied to
other users' machines, does work properly? On the problem machine, can you
create hyperlinks and a TOC in a new document, and do they work? What
happens if you swap keyboards with another machine (maybe the Ctrl key
doesn't work)?

If it is a software problem in Word on one machine, the thing that's most
likely to fix it is deleting and rebuilding Word's Data key in the registry,
as described at http://word.mvps.org/faqs/customizat...eySettings.htm.
That key is where options such as Ctrl+click are permanently stored. Before
you do anything, read all the way through the article, especially the part
about saving preferences so they can be reloaded.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jspagnoli wrote:
Thanks for the reply - however, we have already tried that and it
does not work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly
appreciated. Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.

For links within and between Word documents, it isn't a separate
program, it's part of Word. When the hyperlinks are to web
addresses, then it calls the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL
+ click to follow hyperlink". If that's unchecked, then just
clicking the link without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org





  #7  
Old May 4th 05, 05:08 PM
Jspagnoli
external usenet poster
 
Posts: n/a
Default

Thanks for the response again but....

I tried resetting the data key using the link you specified, and I also
tried it using the Word Troubleshooting Template. Neither of them worked.

However, I logged on to another PC in the department as the user in
question, and she was able to use the hyperlinks logged on to that PC. I
then logged on to the user in question's PC as the user who works, and she
was also unable to access the hyperlinks.

Our GPO is user specific, not computer-specific, so even though the error
seems like it is related to a GPO, I am feeling that it is not related to the
GPO, however, I feel it is related to the PC itself. I am now at a dead-end,
since everything you have suggested (thanks again), and everything that I
have researched, has not worked.

Sorry to be a pest, but if you or anyone else has any other suggestions, I
am more than willing to try them. We are at the point where we may have to
redo the whole PC, but I am really trying to avoid that. Thanks so much in
advance.



"Jay Freedman" wrote:

Well, it wouldn't be the first time an error message pointed in a
bogus direction, and I still think it'll turn out to be some
corruption in the Data key. But if it is related to a GPO restriction,
that's outside my area of expertise. You could post the question to
the microsoft.public.office.setup newsgroup, where you're more likely
to find someone who knows about group policies.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

On Tue, 3 May 2005 12:15:03 -0700, Jspagnoli
wrote:

Thanks for the advice - I will look at that article. And yes, this user
cannot access hyperlinks in Word no matter what file. Yet others in the same
OU/department can. We have a restictive group policy, that ALL users have in
effect, but that would mean all users would be having this issue. However,
this message pops up when this particular user tries to do the hyperlinks
within Word:

"This operation has been cancelled due to restrictions in effect on this
computer. Please contact your system adminstrator."

So, even though it leans towards a GPO issue, it does not make logical
sense. Any more advice/suggestions would be greatly appreciated. Thanks
again.

"Jay Freedman" wrote:

I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry
entries, so the very things that usually cause problems are *not* replaced
(unless you want to go for a full nuke of Windows, reformat and start over
g).

Your wording is a bit inexact -- is the failure of the TOC links happening
only on one machine in the department? The same document file, copied to
other users' machines, does work properly? On the problem machine, can you
create hyperlinks and a TOC in a new document, and do they work? What
happens if you swap keyboards with another machine (maybe the Ctrl key
doesn't work)?

If it is a software problem in Word on one machine, the thing that's most
likely to fix it is deleting and rebuilding Word's Data key in the registry,
as described at http://word.mvps.org/faqs/customizat...eySettings.htm.
That key is where options such as Ctrl+click are permanently stored. Before
you do anything, read all the way through the article, especially the part
about saving preferences so they can be reloaded.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jspagnoli wrote:
Thanks for the reply - however, we have already tried that and it
does not work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly
appreciated. Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.

For links within and between Word documents, it isn't a separate
program, it's part of Word. When the hyperlinks are to web
addresses, then it calls the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL
+ click to follow hyperlink". If that's unchecked, then just
clicking the link without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org





 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How do I get all my Word documents within one Word window RobJacobs Microsoft Word Help 5 April 12th 05 03:04 AM
Can't click hyperlink in Word 2003 BobMed Microsoft Word Help 0 March 18th 05 04:55 PM
hyperlink documents not working Roimata Microsoft Word Help 0 March 1st 05 11:59 AM
document closes when I click on hyperlink to another document Larry Microsoft Word Help 1 December 17th 04 05:31 PM
Using Hyperlinks in Mail Merge IF...THEN...ELSE Statements Mark V Mailmerge 8 November 30th 04 02:31 PM


All times are GMT +1. The time now is 12:02 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright 2004-2014 Microsoft Office Word Forum - WordBanter.
The comments are property of their posters.