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#1
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Citrix, Missing Pictures and Red X on Certain Documents
We currently have a problem with Citrix users that they will receive a
document and a red X will appear where pictures are suppose to. Other documents that include pictures appear fine. So we saw the embedded picture TID, but that is not the case because once we rename the citrix profile, all is well on that picture. The problem we keep having is we can't go renaming this profile and that every time they receive a specific document and can't view pictures. What gives? Obviously this cannot be an embedded picture problem or the problem would still exist after the partner receives a new citrix profile. Correct?? |
#2
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Citrix, Missing Pictures and Red X on Certain Documents
A Red X means (among other things...) "The picture cannot be 'found'".
If re-naming the user profile "fixes" the problem, it indicates to me that the picture is a) not in the document, and b) stored on a drive to which the user does not have access. T sounds to me like a mapped drive problem on that profile (or the model profile from which you are creating the profiles). You may be able to work around it by teaching your users to use InsertPicture and do NOT check "Link to file". That creates a local copy of the picture within the document itself. Of course, it will substantially increase the file size. But if it cures the problem, you now know what it is (the drive is not mapped correctly for that user...) This is just the first shot of a diagnostic chain: Red X's can also mean "corrupt document" (which wouldn't be fixed by renaming the profile) or "Not enough memory" (which can be a Citrix problem...) Hope this helps On 7/8/06 11:48 PM, in article , "SkyEyes" wrote: We currently have a problem with Citrix users that they will receive a document and a red X will appear where pictures are suppose to. Other documents that include pictures appear fine. So we saw the embedded picture TID, but that is not the case because once we rename the citrix profile, all is well on that picture. The problem we keep having is we can't go renaming this profile and that every time they receive a specific document and can't view pictures. What gives? Obviously this cannot be an embedded picture problem or the problem would still exist after the partner receives a new citrix profile. Correct?? -- Please reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 |
#3
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Citrix, Missing Pictures and Red X on Certain Documents
The document is never touched. The profile is renamed and they can then view
the pictures. We currently have a logo that was inserted with Insert, picture from file (there is no LINK TO something checkbox, you select the file and insert). The logo shows up for everyone except one lady, same rights, same everything. We are again about to rename her profile. Any other fixes?? "John McGhie [MVP - Word and Word Macinto" wrote: A Red X means (among other things...) "The picture cannot be 'found'". If re-naming the user profile "fixes" the problem, it indicates to me that the picture is a) not in the document, and b) stored on a drive to which the user does not have access. T sounds to me like a mapped drive problem on that profile (or the model profile from which you are creating the profiles). You may be able to work around it by teaching your users to use InsertPicture and do NOT check "Link to file". That creates a local copy of the picture within the document itself. Of course, it will substantially increase the file size. But if it cures the problem, you now know what it is (the drive is not mapped correctly for that user...) This is just the first shot of a diagnostic chain: Red X's can also mean "corrupt document" (which wouldn't be fixed by renaming the profile) or "Not enough memory" (which can be a Citrix problem...) Hope this helps On 7/8/06 11:48 PM, in article , "SkyEyes" wrote: We currently have a problem with Citrix users that they will receive a document and a red X will appear where pictures are suppose to. Other documents that include pictures appear fine. So we saw the embedded picture TID, but that is not the case because once we rename the citrix profile, all is well on that picture. The problem we keep having is we can't go renaming this profile and that every time they receive a specific document and can't view pictures. What gives? Obviously this cannot be an embedded picture problem or the problem would still exist after the partner receives a new citrix profile. Correct?? -- Please reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 |