As I indicated in my web page article, Acrobat 7's add-in is even worse than
Adobe's previous dreadful efforts and screws up Word's ability to save
customisations to normal.dot. The workarounds posted should work, however if
Word has crashed you have other issues to contend with - orphan files. See
http://www.gmayor.com/what_to_do_when_word_crashes.htm.
What other add-ins do you have as Acrobat is not the only dross out there?
See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm and
http://word.mvps.org/FAQs/Customizat...sInstalled.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



swanskerry wrote:
I've been researching this for a while, and it's driving me crazy.
Any customizations I make are not saved to Normal.dot. As soon as I
close Word, macros, toolbar customizations, style changes, everything
is gone. I've turned on the option to Prompt to save Normal template,
which does nothing. I've deleted Normal, no luck. I've tried opening
Normal and making the changes there and saving, doesn't work. My
company does not control Normal; Word's using the one saved in the
normal location on the hard drive. I even doublechecked using the VBA
IDE to check the CustomizationContext and Path. I have Acrobat 7
installed, so per several threads I've read, I've tried using Shift +
Save All to save changes to Normal.dot, but then Word crashes - it
won't even open until I delete Normal. I can't use the registry patch
that Graham Mayor suggested in the "BUG: Word 2003, Normal.dot fails
to save Outline Toolbar State" thread of 3/24 because I'm a software
trainer and I need the full functionality. Other trainers here have
both programs installed and haven't run into this problem, or so they
claim. Does anyone have any other ideas? Thanks!