What "customize tool bar" button? If you double-click on the empty space on
any toolbar you will open the Customize dialog. Does that help? Perhaps
you're referring to the Toolbar Options arrow at the end of Word 2002/2003
toolbars?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"RSJ" wrote in message
...
please can someone help me?

i am unable to activate "customize tool bar" button. how could i enable
this
function?

thanks