Drag it over the menu, not over the name in the left pane.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"WagFlorida" wrote in message
...
Word 2002.
Following the instructions to include a new item at any Word menu;

View, Toolbars, Customize.
It opens a new screen.
Click Command pane.
Under Categories list (left pane), select "All Commands"

Now on right pane, Commands list, select "InsertHorizontalLine" and
holding
mouse clicked, I should be able to "drag" it to the left pane, over the
menu
I want, for instance over "Insert" menu, it should open the menu and I
would
position the mouse over the exact position within this menu to drop the
"InsertHorizontalLine" command selected. According to the Help
instructions,
it SHOULD work, but it is not.

No matter what I select at the right pane, under any category selected at
the left, it never allows me to drag it to the left pane over any menu.
It
always shows a small icon with a [X], indicating it is not allowed to do
that.

Again, making me nuts.

Thank you for any help.