Probably because you have overwritten Normal.dot with a document, thus
wiping out your AutoText entries. See
http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm and
http://word.mvps.org/FAQs/Customizat...alTemplate.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Liz H" wrote in message
...
why is auto text greyed out in the headers and footers box?