You probably have the WP Typographic Symbols font installed. Unfortunately,
since these are inserted as symbols, they won't necessarily display this
font origin. You could try uninstalling this font, and then you will see the
same thing the client does.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Kathy R." Kathy wrote in message
...
When using converted WordPerfect to Word 2003 document, and when e-mailing
to
client the quote marks show up on the other end as @, =, or a variation of
a
Greek A. However, on my screen they are just plain smart quote marks.
How
can I search for these and correct them?