Where I most often see this is in documents originally created in
WordPerfect using the WP Typographic Symbols font for quotes, dashes, and
the like. When the document is opened on a machine that doesn't have this
font installed, the characters are displayed as the corresponding character
in the default paragraph font.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Lori" wrote in message
...
On my Word screen my apostrophes are normal looking, whether I use smart
quotes or not. When transferring files to my work they apostrophe's are
replaced by equal signs. What could be causing this?