thanks for posting that information. I will work with our team to obtain the
hotfix from Microsoft directly. The download was from a formerly working
version of the page, but perhaps they have updated the hotfix.
Thanks again for the information.
"Jay Freedman" wrote:
Cheryle Dyk wrote:
We actually found the following hotfix posting on Microsoft support
http://support.microsoft.com/default...b/936520/en-us
It addresses this exact problem but there are no live downloads on
this page. There is a statement "To resolve this problem immediately,
contact Microsoft Customer Support Services to obtain the hotfix"
We found a website that had the live link from Microsoft, downloaded
the hotfix, and the trusted network locations WORK without security
messages! I don't have the website, but, it sounds like you can
contact Microsoft for the hotfix. And maybe it's a good idea to
contact Microsoft -- are they keeping a count of how many calls they
get on this problem?
Yes, Support Services tracks hotfixes. Partly it's so they know how many
people are affected enough to go to considerable trouble to fix the problem.
(Yes, we've told them countless times that the language in the KnowledgeBase
articles isn't clear enough.)
But mostly it's because the hotfix patches haven't been through the full
suite of tests against various combinations of hardware and software, and
all the permutations of Office versions and languages. If the hotfix causes
a problem of its own, or fails to fix the problem in your case, they want to
know about it. By going around them and getting a "bootleg" of the hotfix,
you possibly put yourself at risk.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
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