Eddie,

The menus and toolbars are store in the Normal.dot template. It sounds like
you may have a problem with the normal.dot file. Try the tips here to
resolve:

http://www.gmayor.com/what_to_do_when_word_crashes.htm
and
http://word.mvps.org/FAQs/AppErrors/MissngMenusEtc.htm

--
Greg Maxey/Word MVP
A Peer in Peer to Peer Support

F. Edwin Felty wrote:
I just had to do a format and clean install of *everything*. In word
2003, I like to customize the top line 'toolbar'
(File-Edit-View-Insert-etc) by adding 'work'. This is found by right
clicking on a blank space in the toolbar
areaCustomizeCommandsBuilt-in MenusWork. I left click on 'Work'
and drag and drop it on the menu line. This has been uncomplicated in
the past, but now it will not stick. If I close Word and then reopen,
it is gone. After re-applying 'work' to the menu bar, all the docs
are still listed there. Close word, reopen, and it's gone again.
What's up with that??

Thanks in advance,

Eddie in Colorado Springs

"Student Runs Over Driver's Ed Teacher" -- AP headline