See the following KnowledgeBase Article:
How to troubleshoot problems that occur when you start or use Word 2007,
Word 2003, or Word 2002 at:
http://support.microsoft.com/default.aspx/kb/921541?p=1
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Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
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Doug Robbins - Word MVP, originally posted via msnews.microsoft.com
"maw" wrote in message
...
when I open word an old text comes up everytime like a template, I have
tried
to delete, I have tried to find normal.dot file to delete when I am in
word
it won't let me delete because file is open this is driving me crazy
please
help