Today we received a couple complaints about Outlook closing in the same manner. I have unchecked the option to use Word a Outlook's email editor. We'll see if that stops the Outlook issue.
I have also tried Word in safe mode. - same issues - nothing disabled when looking at about MS word and clicking teh disabled items button. Same symptoms.
As they are behaving as corrupt files IMHO, I have checked the server for any connectivity issues or errors in the event log. - Nothing in logs. Only seems to involve Word file which is kind of strange if it is a connectivity issue.
I have used the copy and paste technique to repair a corrupt file on a file that has reported the error and have turned off the autosave feature in Word (Unchecked allowing background changes as well as Save Autorecovery info and Embeded smart tags. I cerated new normal.dot files with these changes and resaved the repaired document.
Waiting to hear back for the end users.
Quote:
Originally Posted by ROHMtech
I have seen this issue 1st hand. While typing Word 2003 closes - sometimes when you hit the print icon. I am told hitting the save icon can cause the issue too. I believe all the files are on a Windows 2003 server. The problem can be intermittant.
We are running Windows XP and Word 2003 with all service packs and updates.
- I have reinstalled Word
- I have replaced the computer with a freshly imaged system.
- I have removed all printers. Created a local queue for the network printer and set that as the default and only printer. (Latest Drivers - hp 4010)
- I have replaced the Normal.dot
- I have created new user profiles.
- I have removed all converters.
- I have removed the Office File Validation add-in
- I have disabled Advanced text services and made sure handwriting and speech recognition was not enabled. Uninstalled options from Office... http://support.microsoft.com/kb/326526 (No we did have cfmon running nor are we using terminal servers...)
- I have modified the auto-correct settings including disabling smart tags and saving of smart tags
- with the av - 1st I excluded network files and .doc files and winword.exe and later I have uninstalled the AV software.
- I have opened several suspect files, copied all except the last paragraph marker, created a new doc and pasted the contents. Symptoms came back.
It seems to behave like corrupt files but if I did fix it with the copy paste technique, it came right back. Multiple computers utilizing different files (different network shares) at 2 physical locations. The only changes at the locations was an update to teh AV (ESET) which I have uninstalled while we test. I don't see any other similarities with the 2 facilities.
Any thoughts? I'm stumped... |