If you're using Symantec/Norton AntiVirus, try disabling the Office
Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more information.

headcold wrote:

I have Microsoft Works on my computer, and I'm trying to install
Microsoft Word on it but the above-mentioned problem occurs. Right at
the point where it says "Preparing installation" a window pops up and
says "The command cannot be performed because a dialogue box is open."


Any suggestions?

Thanks,
Adam