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Posted to microsoft.public.word.docmanagement
garfield-n-odie [MVP]
 
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Default retrieve saved worddocuments from a prior version to version2003

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

Dennis wrote:
We had a prior version of microsoft office with saved word documents. We
downloaded a student and techer edition 2003 and now cannot retrieve those
saved documents. What do we do?