Make sure that you have the latest printer driver installed
--
Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP
"Jeff" wrote in message
...
No this happens to me after I print anything in Word 2007 (MS Office 2007
Student and Home versions)
"Donaldo" wrote:
Graham, one more detail about this problem, it only occurs when printing
envelopes (using Mailmerge and Fax Wizard" the same using as default
another
printer.
If I open any other document, print it, and close word 2007, I did not
get
the message.
I am using HP Deskjet D4160 printer.
"Graham Mayor" wrote:
The error message suggests that hpz3r4v2.dll is the problem. A quick
Google
search suggests that this is part of the HP printer driver. It may be
that
the driver has a problem with the envelope command in Word 2007. You
could
see if there is an updated driver available, stick with your workaround
or
use an envelope template for envelopes (you'll find some samples to
download
on my web site).
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
Donaldo wrote:
When I use Mailmerge - Envelopes, after printing the envelope and
close Word 2007, I get the following message.
Problem signatu
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.248.0
Fault Module Timestamp: 45bdb917
Exception Code: c0000005
Exception Offset: 00046038
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
But if I use the Popular Command, "Envelope & Label Wizard" instead
Mailmerge and Fax - Envelope,
Word 2007 Close without any problem.
Please your help will be appreciated.