Having same problem. I have enabled option to prompt to save to global
template in Tool, Options, Save tab. Not getting prompted and changes not
being saved.
Did not see reply to over3's question.
Denise

"Suzanne S. Barnhill" wrote:

See reply to your previous duplicate question.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"over3" wrote in message
...
Additionally ... when I go to Tools and then Font and change the font and
click default ... save in normal.dot ... it does not save it. Nothing is
saved. See below.

"over3" wrote:

Normal.dot will not refresh. None of my customization changes stick. The
cumstomization of the tool bars or menu bars is not being saved. All of
the
pre set tool bars work fine. I can turn them off and on ok. I just can't
save
custom changes. I m using Word SP1 and XP with SP2.

Any suggestions would be helpful. Is XP w/SP2 a problem?

Cheers