Graham:

Thanks for the reply. The issue was that she was opening a file the "~" sign
in front of the file name. I asked her to open the file w/o the "~" and she
was okay. However, thank you for the response

"Trung Quach" wrote:

I am trying to open a file that I user has sent me, but when I try to open it
it prompts me to use the "file coverter." I open it with the "file
coverter" but it opens and is just gibberish. The user told me that she type
it in Word too.